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"I had a very disappointing experience at this hotel. The room was dirty upon arrival, which immediately set a negative tone for the stay. To make matters worse, the electricity went out, and despite notifying the staff, no one ever came to fix it or even follow up. At one point, we were unable to open the door, which felt both frustrating and unsafe. On top of that, there were intoxicated guests running around the hotel with beers, creating a chaotic and uncomfortable environment. Overall, the lack of cleanliness, poor maintenance, and absence of staff support made this stay unacceptable. I would not recommend this hotel to anyone."

"Hotel room not clean and "

"It was a good place 👍"

"the hotel is due for a upgrade. Exterior had paint peeling in many areas. Bathroom ceiling the paint was peeling. Furniture is older and scratched. everything in the room was clean as could be. Mattress needs to be replaced. at check in one staff member had good customer service skills the other was a bit grumpy. Restraunt/bar was nice and server had good customer service skills. Food was ok. could use more of a desert menu."

"This hotel is disgusting. There were roaches coming out of the shower and sink drains. I had to move rooms at 11:30pm. There is no bathroom counter space and transits hangout in and around the parking lot. I immediately checked out the next morning, which was a day earlier than expected. I booked a hotel around the corner which was 1000% better and had parking lot security. I do not suggest staying at the SureStay by Best Western in Fresno and wish I could get my money back. "

"We picked this place for our kids (4 & 2) because the pool looked unique; the water was absolutely freezing. I understand most pools are not heated but this felt extreme compared to the last 4 we had stayed at this trip. It wasn’t just us, there were several adults and kids there complaining. And no one was staying in When we asked for towels the front desk said they could only bring down 4 due to “inventory” for everyone there. No one even brought those. Room was dirty, sheets were stained, coffee maker gross. Shower ran out of hot water after one 5 min shower. "

"Staff was friendly good breakfast "

"Cozy hotel. Enjoyed my stay. Food is delicious "

"The third of the breakfast buffet was great, unfortunately, they let other guests stay too long at the tables, and there was limited seating."