"While traveling, we received a call that staff didn't have the king room available that we had booked, instead asking if we would take a queen. May asked us to call back. However, no matter how many times we tried, no one answered front desk. Corporate was no help to us. Orbiz/Expedia said that cancelling would forfiet our money. When we arrived we were given the queen and two goodie bags, each containing a bottle of water and a bag of Skinny Pop. No refund or adjustment to the room rate we had paid.There was no hair dyer (guests must check them out), only a tiny bar of soap and one tiny container of shampoo, no hand towels, and the TV didn't work (an employee did fix that), The floor was tacky in areas. Maid was knocking on our door before check out time the next morning. Will never stay here again or recommend it. It was so frustrating for two weary travelers. "
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