Search Hotels Near Koonya Ocean Beach, Melbourne

"The hotel is situated in a good location, close to shops, easy access, has three good restaurants. Ambiance at the restaurants is beautiful. Staff are friendly and helpful. Stayed there 3 nights for a birthday staycation. However, one of the ice buckets i requestes to chill my expressed breast milk has a very yucky rusty cover. Staff apologized for this, and later that day I saw reception staff carefully scrutinizing ice buckets at the front desk. Some coffee cups were dusty and the shower curtain edges had a few moldy spots in it, they asked me for my feedback and i did tell IHG about this so they moved us to a better room with a double ensuite. After a few days, I was surprised to see that my credit card was charged twice for our whole stay. I have paid for the nights weeks in advance and staff have acknowledged this, but charged us again. After I alerted staff, It took a few hours to get a response via email. They were apologetic but to my dismay refunded the wrong amount, less than what we paid for - Another mistake! If i didnt check twice I would have lost money twice! Quite unbelievable! I have lost trust in leaving my CC details at 5 star hotels. And 4 days counting I still havent gotten a refund of my double charge. The attention to detail in payments and refunds is lacking, unfortunately"

"Accommodation was close to shops and central to what we wanted to see"

"Room was clean, bright, and well laid out. Quite charming. "

"Well located, many beaches and restaurants near by. However, located on the Nepean Highway where audible fast moving traffic and cars filling at the petrol station next door starts at 4am and slows down around midnight. Family rooms face the road. Traffic noise is particularly loud in room 8 on the ground floor. Mia very kindly and empathetically moved us to another quieter room making it possible to sleep after the first night. But this was after some persistence at the front reception who first offered ear plugs, then asked 'what were we hoping for as a solution' to the loud traffic noise. "

"Location and condition of the room and facilities were excellent! Furnishings, decor and equipment were great. One of the best furnished apartments I have stayed at. Extremely large and spacious overall and will definitely visit again."