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"It was last minute and the young man at the front desk was very polite. "

"Staff very helpful. Room spacious and clean. "

"Very clean. Very comfortable. The sky deck is probably the best amenity. Especially for breakfast time, you are able to zone out and focus on yourself and breakfast time in general. Breakfast times are appointed so not too many guest arrive at the same time which is a plus. Extra toothbrushes w/ toothpaste provided, comb, shower cap, razor etc. Did not have to worry too much about the distance to the nearest tourist attraction/location. Very walkable, but if you get tired, bus stops are at almost every 2 blocks or so. "

"Always a pleasure to stay at this hotel; friendly staff, decent sized rooms, free amenities, amazing rooftop outdoor onsen which accommodates tattoos if covered. "

"room was spacious, clean, and right across the street from niigata station."

"This is my second time staying at Richmond Hotel Matsumoto. Just love it."

"Onsen was nice"

"Very close the train station, "

" Clean room and friendly staff."