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"Rooms were outdated, and the washrooms had poor ventilation with a foul drain smell. Despite booking three Coastal View Rooms together one book TDforExpedia booking, we were given two rooms on one floor and a third on another. Third room was on first floor which had a minimal coastal view. The hotel said the bookings came through separately and couldn’t place us together, which was disappointing on a family trip. The rooms were in an older section of the hotel (on the very far end), and the pool on our side was closed and unmaintained. Overall, the property fell well below five-star expectations."

"Fantastic stay. Everything good."

"It was off season and there was some annual maintenance going on - it has to happen sometime - but the hotel manager and staff had made every effort to minimize this and to more than compensate. If you wanted a fully equipped gym you might have been disappointed but if you wanted to stay in a simply beautiful property - and we were delighted in all respects from room, food, amenities, activities, and location this place is it. But what makes this property special is quite the most genuinely charming and hardworking and professional staff I have encountered in my 45 years of international travel this is the place. From room and catering to garden and security the staff are very well trained, clearly Taj brand appreciative based on conversations I had with them, motivated and make this property as nice as it is. We stayed at 2 other 5 star properties on this trip and this was our clear favourite and made it an exceptional memory. "

"Good value and location,needs a bit of TLC"

"the safety. was not great the room i was given has the AC wire put in the plug socket without a plug. just bare wires . it could easily cause a fire or injure someone. the room had black mould on the bathroom ceilings "

"Had a wonderful 1 night stay in gokulam grand in kovalam. Staff were very kind and welcoming. Service was fantastic. Our room was very clean and well maintained. My only criticism is that the activity room could be maintained better. Only the table tennis, foosball and pool table were somewhat usable. The tv didn't work, no proper board games and AC didnt work either. "