No.13, Jalan 15/1B, Seksyen 15,, Bandar Baru Bangi, Selangor
Reviews
7.2
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We are happy to see you liked the stay, Tarmizi! It will be great if you could spread the word among your circle. Have a pleasant day ahead. Regards, Jane!
Room-Cramp... cant even put your leg in to get the boiler... bed and dressing table is few ins away.
First check in to 215. TV problem... no sound
Change to 115... TV worst still....
Verified traveller
Stayed 1 night in Oct 2020
Response from Leo on 9 Oct 2020
Hi, we are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Leo
Hi, Happy to hear that you loved our services. We are amazing just because of amazing guests like you. We look forward to serving you again:) Regards, Marie
Hi, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Kevin
6/10 Okay
Verified traveller
23 Oct 2019
Disliked: Staff & service, room comfort
Verified traveller
Stayed 3 nights in Oct 2019
Response from Zara on 23 Oct 2019
Hi, As per the feedback, it seems that your stay with us has not been up to the mark, however, we will definitely improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Zara
Staff is not helpful and gives wrong info on hotel package. Terrible. Having to forfeit my deposit due to mistake of the staff.
CB
Stayed 3 nights in Oct 2019
Response from Zara on 12 Oct 2019
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Zara
6/10 Okay
Verified traveller
Business traveller, Travelled with partner
9 Oct 2019
Liked: Cleanliness, amenities
Like the cleanliness
But I did not like the room as there was no window view
Verified traveller
Stayed 1 night in Oct 2019
Response from Zara on 10 Oct 2019
Something like this should not have happened, We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Zara
Hi, Tellher ! We're pleased to know you had an awesome stay with us. Your precious words of appreciation meant a lot to us, hope to serve even better soon. Regards, Ravneet
8/10 Good
Shamsul Idlan
26 Jul 2019
Liked: Staff & service
Shamsul Idlan
Stayed 1 night in Jul 2019
Response from Ravneet on 26 Jul 2019
Hi, Shamsul ! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you soon again with a pleasant experience. Regards, Ravneet
4/10 Poor
Verified traveller
Business traveller
16 Jul 2019
Liked: Cleanliness
Disliked: Property conditions & facilities
Not worth the price
Verified traveller
Stayed 1 night in Jul 2019
Response from Ravneet on 18 Jul 2019
Hi, We're extremely apologetic to know that your experience with us has not been a pleasant one. We’ll definitely work on your feedback to provide the best possible experience next time Regards, Ravneet
The single room is terribly dirty. Toilet was horrible. Bed linens are so dirty. And the room doesn't have window. Cigarettes smells so strong, there was also cockroaches in the room.
Verified traveller
Stayed 3 nights in Apr 2019
Response from Edward on 26 May 2019
Hi, We’re deeply sorry about the unpleasant experience you had with us. Cleanliness is something that we’re peculiar about and can’t compromise on, needless to say, we never want our guests to experience such issues. Thanks for highlighting this issue and be assured we’ll be taking this up and fix it with immediate effect. Do reach out to us in case of anything else. Have a great day ahead! Regards, Edward
Lift not functioning, shower knobs stolen,
breakfast is good for me, take note that you are to pay an additional RM50 cash deposit upon check-in
Verified traveller
Stayed 1 night in Apr 2019
Response from Cheshta on 25 Jun 2019
Hi, We're extremely apologetic to know that your experience with us has not been a pleasant one and we’d definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to the maximum extent. Regards, Cheshta
Almost 5 days 1 night i spend check in into the oyo city boutique hotel is very good. but please take action to switch the lamps on room 118. i have told the staff but he said the lamp cannot be switch so for 4 days i stay in dark when night. only lighting at toilet . tq
aida
Stayed 3 nights in Feb 2019
Response from Megha on 7 Mar 2019
Hey Aida, Thank you so much for rating us positively. As per the feedback, we can see that you aren't completely satisfied with our services, we've notified the concern with our significant team to ensure a comfortable stay in the future. Regards, Megha
It location is convenient for me to reach my destination, NIOSH BANGI. However, the facilities and amenities should be upgraded as they was not maintain well. The aisle of the rooms full of cigarette smell whereby it said non smoking floor
Verified traveller
Stayed 5 nights in Feb 2019
Response from Megha on 5 Mar 2019
Hi, Guest! Thanks for rating us positively and we’re sorry for hassle faced. Your feedback always motivates us in working towards a better experience in the future. Have a good day ahead. Regards, Megha
8/10 Good
Verified traveller
Travelled with family and small children, Business traveller
Hi, Guest! Thanks for rating our services, rate us again with your kind words. Looking forward to hosting you soon again with a pleasant experience.Regards, Ritesh
Many nearby facilities. The staff are flexible and easy going for their customer.
MohdAmien
Stayed 2 nights in Nov 2018
Response from Ritesh Yadav on 19 Nov 2018
Hi MohdAmien,
Thank you for sharing this with us. Trust us, it brings an immense relief to see our guests satisfied which is our prime motto. Don’t hesitate to share your views in the future as well, this will gives us an opportunity to attain the level of overall growth. Regards , Ritesh Yadav
Thank for rating us highly, Adda! Glad that services offered by us meet up your expectations and we’ll endeavor to keep it up. Ritesh Yadav
8/10 Good
Mad, Penang
4 Nov 2018
Liked: Cleanliness, staff & service
The room was clean and the staff are friendly. Good location and easy to access to highway.
Mad
Stayed 3 nights in Oct 2018
Response from Ritesh Yadav on 5 Nov 2018
Hi Mad,
Thank you for sharing this with us. Trust us, it brings an immense relief to see our guests satisfied which is our prime motto. Don’t hesitate to share your views in the future as well, this will gives us an opportunity to attain the level of overall growth.
Regards ,
Ritesh Yadav
4/10 Poor
Aida, Kuching, Sarawak
22 Oct 2018
Liked: Staff & service
Disliked: Cleanliness
The room was good but the bathroom is dirty and smelly.
Aida
Stayed 1 night in Oct 2018
Response from Ritesh Yadav on 23 Oct 2018
Hi Aida,
I apologize for the experience and inconvenience caused. Your feedback will help me in working
towards a better experience in future and I will ensure any doesn’t face such issues again. I appreciate
your cooperation & understanding in this regard.
Have a good day ahead.
Thanks,
Ritesh Yadav
8/10 Good
Fuad, Malaysia
21 Oct 2018
Liked: Cleanliness, staff & service
Fuad
Stayed 1 night in Oct 2018
Response from Ritesh Yadav on 22 Oct 2018
Hi Guest,
I am happy to have served you. Trust me, it's a feeling of relief and immense joy when guests are
happy with the services, which involve a lot of hard work and effort form my end. You are an integral
member of the extended family now and I hope that you will keep supporting us.
Have a great day ahead :)
Thanks
Ritesh Yadav
6/10 Okay
Shamsul Idlan
15 Oct 2018
Disliked: Cleanliness
So far just ok but what made me unhappy was,the used tower by previous guest still hanging behind the toilet door and it smelly.
Shamsul Idlan
Stayed 2 nights in Oct 2018
Response from Ritesh Yadav on 16 Oct 2018
Hi Shamsul Idlan,
I am happy to have served you. We will make sure that we provide our services to the best possible way to our guest. and also an apology for the inconvenience you faced, we will ensure that the same does not happen again. You are an integral
member of the extended family now and I hope that you will keep supporting us.
Have a great day ahead :)
Thanks,
Ritesh Yadav
Hi zulkipeli,
I am happy to have served you. Trust me, it's a feeling of relief and immense joy when guests are
happy with the services, which involve a lot of hard work and effort form my end. You are an integral
member of the extended family now and I hope that you will keep supporting us.
Have a great day ahead :)
Thanks
Ritesh Yadav
6/10 Okay
Mohd Taufiq
13 Oct 2018
Mohd Taufiq
Stayed 4 nights in Oct 2018
Response from Ritesh Yadav on 15 Oct 2018
Hi Mohd Taufiq,
I am happy to have served you. We will make sure that we provide our services to the best possible way to our guest. and also an apology for the inconvenience you faced, we will ensure that the same does not happen again. You are an integral
member of the extended family now and I hope that you will keep supporting us.
Have a great day ahead :)
Thanks,
Ritesh Yadav
6/10 Okay
Verified traveller
23 Dec 2018
Disliked: Property conditions & facilities
Verified traveller
Stayed 1 night in Dec 2018
Response from Ritesh on 24 Dec 2018
Hi, Guest! Thank you for rating us, it seems that your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we'll ensure that you'd experience the comfort and hospitality we are known for. Regards, Ritesh