Reviews of 419 City Boutique Hotel

2 out of 5
419 City Boutique Hotel
No.13, Jalan 15/1B, Seksyen 15,, Bandar Baru Bangi, Selangor

Reviews

7.2

Good

Rating 10 - Excellent. 9 out of 44 reviews" "
Rating 8 - Good. 18 out of 44 reviews" "
Rating 6 - Okay. 10 out of 44 reviews" "
Rating 4 - Poor. 5 out of 44 reviews" "
Rating 2 - Terrible. 2 out of 44 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Nor Rasidah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Ammy on 11 Dec 2021
Thanks for the positive rating, Rasidah! Hope to welcome you again soon. Regards, Amelia.

10/10 Excellent

Tarmizi, Lunas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
rood frontage, easy meal nearby
Stayed 1 night in Oct 2021
Response from Jane on 2 Nov 2021
We are happy to see you liked the stay, Tarmizi! It will be great if you could spread the word among your circle. Have a pleasant day ahead. Regards, Jane!

4/10 Poor

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not worth for even a night stay...
Room-Cramp... cant even put your leg in to get the boiler... bed and dressing table is few ins away. First check in to 215. TV problem... no sound Change to 115... TV worst still....
Stayed 1 night in Oct 2020
Response from Leo on 9 Oct 2020
Hi, we are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Leo

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Location near to city
Stayed 2 nights in Feb 2020
Response from OYO on 18 Mar 2020
Hi, Happy to hear that you loved our services. We are amazing just because of amazing guests like you. We look forward to serving you again:) Regards, Marie

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
dirty..smelly
Stayed 2 nights in Jan 2020
Response from OYO on 15 Jan 2020
Hi, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Kevin

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Stayed 3 nights in Oct 2019
Response from Zara on 23 Oct 2019
Hi, As per the feedback, it seems that your stay with us has not been up to the mark, however, we will definitely improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Zara

2/10 Terrible

CB

Business traveller, Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Staff is not helpful and gives wrong info on hotel package. Terrible. Having to forfeit my deposit due to mistake of the staff.
Stayed 3 nights in Oct 2019
Response from Zara on 12 Oct 2019
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Zara

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Like the cleanliness But I did not like the room as there was no window view
Stayed 1 night in Oct 2019
Response from Zara on 10 Oct 2019
Something like this should not have happened, We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Zara

8/10 Good

Muhammad Husaini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Zara on 2 Oct 2019
Glad to see that you have rated us positively, Muhammad! Do give us more chances to delight you in the future as well. Regards, Zara

10/10 Excellent

tellher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast provided, wow
Stayed 1 night in Aug 2019
Response from Ravneet on 8 Aug 2019
Hi, Tellher ! We're pleased to know you had an awesome stay with us. Your precious words of appreciation meant a lot to us, hope to serve even better soon. Regards, Ravneet

8/10 Good

Shamsul Idlan

Liked: Staff & service
Stayed 1 night in Jul 2019
Response from Ravneet on 26 Jul 2019
Hi, Shamsul ! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you soon again with a pleasant experience. Regards, Ravneet

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Not worth the price
Stayed 1 night in Jul 2019
Response from Ravneet on 18 Jul 2019
Hi, We're extremely apologetic to know that your experience with us has not been a pleasant one. We’ll definitely work on your feedback to provide the best possible experience next time Regards, Ravneet

8/10 Good

Nor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel near by bangi exit.very easy to drive there..
Stayed 1 night in May 2019
Response from Cheshta on 25 Jun 2019
Thank you for your sweet words, Nor! We hope to give you a consistent service every time. Regards, Cheshta

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Jun 2019
Response from Cheshta on 25 Jun 2019
Hi, We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Cheshta

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service
please teach your front desk staff how to interact with customer
Stayed 1 night in Jun 2019
Response from Cheshta on 25 Jun 2019
Hi, Sorry for the trouble faced. We've duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Cheshta

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Jun 2019
Response from Cheshta on 25 Jun 2019
Thanks for the positive rating, Hope to host you soon :) Regards, Cheshta

8/10 Good

MUHAMMAD

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bilik 125 ok, cuma kalau boleh buat list utk siaran tv bagi memudahkan utk customer.
Stayed 4 nights in Jun 2019

6/10 Okay

Verified traveller

Toilet door broken
Stayed 1 night in Jun 2019
Response from Cheshta on 25 Jun 2019
Thank you for rating us, We've duly noted your feedback and ensure better services in the future. Regards, Cheshta

6/10 Okay

Mohd

Liked: Staff & service, room comfort
Tekanan air paip perlahan, siaran tv kurang baik
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Barbara on 14 May 2019
Thank you for your sweet words. We hope to give you a consistent service every time. Regards, Barbara

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The single room is terribly dirty. Toilet was horrible. Bed linens are so dirty. And the room doesn't have window. Cigarettes smells so strong, there was also cockroaches in the room.
Stayed 3 nights in Apr 2019
Response from Edward on 26 May 2019
Hi, We’re deeply sorry about the unpleasant experience you had with us. Cleanliness is something that we’re peculiar about and can’t compromise on, needless to say, we never want our guests to experience such issues. Thanks for highlighting this issue and be assured we’ll be taking this up and fix it with immediate effect. Do reach out to us in case of anything else. Have a great day ahead! Regards, Edward

4/10 Poor

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
Lift not functioning, shower knobs stolen, breakfast is good for me, take note that you are to pay an additional RM50 cash deposit upon check-in
Stayed 1 night in Apr 2019
Response from Cheshta on 25 Jun 2019
Hi, We're extremely apologetic to know that your experience with us has not been a pleasant one and we’d definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to the maximum extent. Regards, Cheshta

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
value for money
value for money
Stayed 1 night in Apr 2019

8/10 Good

Mejar

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location is strategic
Stayed 3 nights in Apr 2019

8/10 Good

Sazalina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
affordable and satisfied
Stayed 1 night in Apr 2019
Response from Allen on 26 May 2019
Hi, Delighted to see you liked our services. Keep this love coming :) Regards, Allen

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 1 night in Apr 2019
Response from Megha on 5 Apr 2019
Appreciate your positive rating,. We do take pride in catering to our guest's needs the best way we can. Keep this love coming :) Regards, Barbara

8/10 Good

aida, kelantan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost 5 days 1 night i spend check in into the oyo city boutique hotel is very good. but please take action to switch the lamps on room 118. i have told the staff but he said the lamp cannot be switch so for 4 days i stay in dark when night. only lighting at toilet . tq
Stayed 3 nights in Feb 2019
Response from Megha on 7 Mar 2019
Hey Aida, Thank you so much for rating us positively. As per the feedback, we can see that you aren't completely satisfied with our services, we've notified the concern with our significant team to ensure a comfortable stay in the future. Regards, Megha

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It location is convenient for me to reach my destination, NIOSH BANGI. However, the facilities and amenities should be upgraded as they was not maintain well. The aisle of the rooms full of cigarette smell whereby it said non smoking floor
Stayed 5 nights in Feb 2019
Response from Megha on 5 Mar 2019
Hi, Guest! Thanks for rating us positively and we’re sorry for hassle faced. Your feedback always motivates us in working towards a better experience in the future. Have a good day ahead. Regards, Megha

8/10 Good

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have breakfast and give 2 ticket free of parking coupons.
Stayed 2 nights in Feb 2019
Response from Megha on 27 Feb 2019
Hey Guest, Your review made our day. Reviews like yours are what keeps us going the extra mile to serve better in the future. Regards, Megha

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Ritesh on 25 Feb 2019
Thanks for the positive rating, Guest! Hope to welcome you again soon :)Regards, Ritesh

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Ritesh on 25 Feb 2019
Hi, Guest! Thanks for rating our services, rate us again with your kind words. Looking forward to hosting you soon again with a pleasant experience.Regards, Ritesh

10/10 Excellent

Wan Mohamad Azlam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Ritesh on 25 Feb 2019
Thank for rating us positively, Wan! Glad that the services offered by us met your expectations, we’ll endeavor to keep it up.Regards, Ritesh

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Ritesh on 28 Jan 2019
Thanks for the positive rating, Guest! Hope to welcome you again soon :) Regards, Ritesh

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2019
Response from Ritesh on 18 Jan 2019
Thank for rating us positively, Guest! Glad that the services offered by us met your expectations, we’ll endeavor to keep it up. Regards, Ritesh

8/10 Good

MohdAmien, Johor Bahru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Many nearby facilities. The staff are flexible and easy going for their customer.
Stayed 2 nights in Nov 2018
Response from Ritesh Yadav on 19 Nov 2018
Hi MohdAmien, Thank you for sharing this with us. Trust us, it brings an immense relief to see our guests satisfied which is our prime motto. Don’t hesitate to share your views in the future as well, this will gives us an opportunity to attain the level of overall growth. Regards , Ritesh Yadav

10/10 Excellent

Adda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Ritesh Yadav on 13 Nov 2018
Thank for rating us highly, Adda! Glad that services offered by us meet up your expectations and we’ll endeavor to keep it up. Ritesh Yadav

8/10 Good

Mad, Penang

Liked: Cleanliness, staff & service
The room was clean and the staff are friendly. Good location and easy to access to highway.
Stayed 3 nights in Oct 2018
Response from Ritesh Yadav on 5 Nov 2018
Hi Mad, Thank you for sharing this with us. Trust us, it brings an immense relief to see our guests satisfied which is our prime motto. Don’t hesitate to share your views in the future as well, this will gives us an opportunity to attain the level of overall growth. Regards , Ritesh Yadav

4/10 Poor

Aida, Kuching, Sarawak

Liked: Staff & service
Disliked: Cleanliness
The room was good but the bathroom is dirty and smelly.
Stayed 1 night in Oct 2018
Response from Ritesh Yadav on 23 Oct 2018
Hi Aida, I apologize for the experience and inconvenience caused. Your feedback will help me in working towards a better experience in future and I will ensure any doesn’t face such issues again. I appreciate your cooperation & understanding in this regard. Have a good day ahead. Thanks, Ritesh Yadav

8/10 Good

Fuad, Malaysia

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2018
Response from Ritesh Yadav on 22 Oct 2018
Hi Guest, I am happy to have served you. Trust me, it's a feeling of relief and immense joy when guests are happy with the services, which involve a lot of hard work and effort form my end. You are an integral member of the extended family now and I hope that you will keep supporting us. Have a great day ahead :) Thanks Ritesh Yadav

6/10 Okay

Shamsul Idlan

Disliked: Cleanliness
So far just ok but what made me unhappy was,the used tower by previous guest still hanging behind the toilet door and it smelly.
Stayed 2 nights in Oct 2018
Response from Ritesh Yadav on 16 Oct 2018
Hi Shamsul Idlan, I am happy to have served you. We will make sure that we provide our services to the best possible way to our guest. and also an apology for the inconvenience you faced, we will ensure that the same does not happen again. You are an integral member of the extended family now and I hope that you will keep supporting us. Have a great day ahead :) Thanks, Ritesh Yadav

8/10 Good

zulkipeli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
location
very good location
Stayed 1 night in Oct 2018
Response from Ritesh Yadav on 16 Oct 2018
Hi zulkipeli, I am happy to have served you. Trust me, it's a feeling of relief and immense joy when guests are happy with the services, which involve a lot of hard work and effort form my end. You are an integral member of the extended family now and I hope that you will keep supporting us. Have a great day ahead :) Thanks Ritesh Yadav

6/10 Okay

Mohd Taufiq

Stayed 4 nights in Oct 2018
Response from Ritesh Yadav on 15 Oct 2018
Hi Mohd Taufiq, I am happy to have served you. We will make sure that we provide our services to the best possible way to our guest. and also an apology for the inconvenience you faced, we will ensure that the same does not happen again. You are an integral member of the extended family now and I hope that you will keep supporting us. Have a great day ahead :) Thanks, Ritesh Yadav

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2018
Response from Ritesh on 24 Dec 2018
Hi, Guest! Thank you for rating us, it seems that your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we'll ensure that you'd experience the comfort and hospitality we are known for. Regards, Ritesh