Front of property

Reviews of Acappella Suite Hotel

4 out of 5
Acappella Suite Hotel
8 Persiaran Sukan, Seksyen 13, Shah Alam, Selangor

Reviews

8.8

Excellent

Rating 10 - Excellent. 86 out of 167 reviews" "
Rating 8 - Good. 67 out of 167 reviews" "
Rating 6 - Okay. 10 out of 167 reviews" "
Rating 4 - Poor. 1 out of 167 reviews" "
Rating 2 - Terrible. 3 out of 167 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Abu Hasan, KUANTAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Aug 2023

10/10 Excellent

Shafiya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Hotel and staff were excellent. We opted for the breakfast and there were a variety of options available. Only thing I would suggest is that hair shampoo and conditioner as well as body lotion be provided as one of the amenities.
Stayed 2 nights in Apr 2023

10/10 Excellent

Yoke Hwee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, strategic location

10/10 Excellent

Mohd Yazid

8/10 Good

Law

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Smelly refrigerator
Everything is perfect except for the refrigerator as the refrigerator is smelly that we didn’t even dare to use it. We got our room near to the pool and is very noisy during daytime as the sound proof system is not good. Room is clean and bed is comfortable to sleep. Toiletries is also sufficient and bathroom is well maintained. No dishwash soap being provided but plate, cup all being provided. Do take note that you need to bring knife as no knife is being provided if you plan on buying fruit to eat in hotel room.
Stayed 1 night in Nov 2021
Response from Kevin, Guest Experience Director on 30 Nov 2021
Thank you for your review and we sincerely regret the unpleasant fridge experience. This has been highlighted to our Housekeeping Department for their action. With that, we hope this experience would not deter you from a future experience with us. We hope and look forward to another chance to make things right.

10/10 Excellent

Muhammad Reza Faizal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Kevin, Guest Experience Director on 30 Nov 2021
Thank you for your positive review. We sincerely hope you would consider us again in future.

10/10 Excellent

Shanti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Room was clean. Beds were comfy. This is my second stay in this hotel. All the SOP for Covid-19 were strictly followed by the hotel and also the by staff.
Stayed 1 night in Aug 2020
Response from Kevin, Guest Experience Director on 1 Sep 2020
Thank you very much for your review and for your continued support and loyalty. We are pleased that you were comforted by the SOPs we have in place as we try our best efforts in maintaining a comfortable and safe environment for everyone's well being. With that, we look forward to welcoming you back again in future.

10/10 Excellent

Bernardine, South Africa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The children loved the swimming pool, the outdoor play area and the indoor kids club.
Stayed 2 nights in Aug 2020
Response from Kevin, Guest Experience Director on 1 Sep 2020
Thank you very much for your review. We are absolutely delighted to hear that your family enjoyed the experience and we certainly hope you would assist us in promoting our hospitality offerings to others too.

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious suite
Location is mainly a business area, so not much in the way of sightseeing, but a handy location if you don't need to go into central KL. Near a main road, and the open design of the building means there is some road noise and the corridors are very warm. A number of restaurants in easy walking distance. Large swimming pool. Accommodation - all suites, very spacious with basic kitchen (but no washing detergent), lounge area and dining table. Good to see a refillable glass water bottle in the fridge, and liquid soap dispenser in the shower. Eating - Breakfast, huge selection of hot and cold Wi-fi - free, all over, good reception Summary - recommended for an overnight stay
Stayed 1 night in Feb 2020
Response from Kevin, Guest Experience Director on 19 Mar 2020
Thank you very much for your positive review. We are pleased and delighted that you had a good stay with us and we look forward to welcoming you back again in future.

6/10 Okay

Verified traveller

Travelled with group
An average apartment
Very average apartment, rooms are not very well maintained and no sound proof at all.
Stayed 1 night in Jan 2020
Response from Kevin, Guest Experience Director on 14 Feb 2020
Thank you for your review and we very much regret the experience. Hope you would give us another chance in future to serve you better given your feedback.

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020
Response from Kevin, Guest Experience Director on 29 Jan 2020
Thank you for your review. We hope you had a good stay with us.

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019
Response from Kevin, Guest Experience Director on 26 Dec 2019
Thank you very much for your review. We hope you would consider us again in your future travel plans.

10/10 Excellent

Nina

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice place to stay. Breakfast was delicious. The room was big and clean.
Stayed 2 nights in Dec 2019
Response from Kevin, Guest Experience Director on 16 Dec 2019
Thank you so much for your positive review. We are delighted to hear that you had a nice stay with us and our breakfast had met with your expectations. To this, we hope you would consider us again in your future travel plans.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best suite room
Stayed 1 night in Dec 2019
Response from Kevin, Guest Experience Director on 16 Dec 2019
Thank you very much for your positive review. We are pleased to have provided you with a great experience and we hope you would consider us again in your future travel plans.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Close to amenities. Spacious and Comfortable. Worth the money.
Stayed 1 night in Nov 2019
Response from Kevin, Guest Experience Director on 4 Dec 2019
Thank you very much for your review. We are pleased and delighted to hear that your stay was comfortable and that you found us good value for money. With that, we hope you would consider us again in future.

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Can't connect to wifi
Stayed 1 night in Nov 2019
Response from Kevin, Guest Experience Director on 2 Dec 2019
Thank you for your review although we very much regret the WiFi issue you experienced during your stay. Nonetheless, we thank you for bringing this to our attention.

10/10 Excellent

Mohd jaafarudin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Kevin, Guest Experience Director on 1 Dec 2019
Thank you very much for your positive review. We are delighted you had an excellent stay with us and look forward to welcoming you back again soon.

8/10 Good

khairul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Kevin, Guest Experience Director on 25 Nov 2019
Thank you very much for your review. We hope you would consider us again in future.

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, amenities
Need phone and mirror in the bedroom Towels are old and rough Floor dusty
Stayed 1 night in Nov 2019
Response from Kevin, Guest Experience Director on 15 Nov 2019
We much regret your unpleasant experience but nonetheless thank you for your valuable feedback. This would be forwarded onto the relevant department and we hope to improve this for the benefit of future guests. Hope you would allow us another opportunity to serve you again in future.

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2019
Response from Kevin, Guest Experience Director on 13 Nov 2019
Thank you for your review. We hope you had a satisfying stay with us.

10/10 Excellent

Mastura

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Give present like choclat.
Stayed 1 night in Oct 2019
Response from Kevin, Guest Experience Director on 28 Oct 2019
Thank you very much for your positive review. We hope you would consider us again in your future tarvel plans. To this, we look forward to welcoming you back again soon.

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019
Response from Kevin, Guest Experience Director on 28 Oct 2019
Thank you for your positive review and we hope you would consider us in your future travel plans.

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2019
Response from Kevin, Guest Experience Director on 30 Oct 2019
Thank you very much for your review.

10/10 Excellent

Nur Baiduri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Kevin, Guest Experience Director on 23 Oct 2019
Many thanks for your positive review. We hope you would consider staying with us again in future.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have frequented this hotel more than 5 times. I luv that this hotel offers rooms liken of a homestay, but with affordable price. Very nice and i definitely will come again.
Stayed 1 night in Sep 2019
Response from Kevin, Guest Experience Director on 4 Oct 2019
Thank you very much for your loyalty and we are delighted that you kind us good value for money. With that, we very much look forward to your next stay at your 'Home Away from Home'

10/10 Excellent

Che Mat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Kevin, Guest Experience Director on 4 Oct 2019
Thank you very much for your perfect review and we hope you would consider us again for your future travel plans.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Kevin, Guest Experience Director on 4 Oct 2019
Thank you very much for your review and we hope to welcome you back in future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Loved the pool. Room was great. Bathroom was modern. Not much around the hotel to do. We were there for a wedding so it was fine.
Stayed 2 nights in Aug 2019
Response from Kevin, Guest Experience Director on 4 Oct 2019
Thank you very much for your positive review. We are delighted that you had a good and pleasant stay with us. With that, we hope you would consider staying with us again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Sep 2019
Response from Kevin, Guest Experience Director on 7 Sep 2019
Thank you for your review. We hope you would consider us again in your future travel plans.

10/10 Excellent

Bawadi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Kevin, Guest Experience Director on 25 Aug 2019
Thank you very much for your perfect score. We are delighted that your stay with us was pleasant and hope you would consider us again in your future travel plans.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast can be improved
Everything was perfect but the food selection of food for 4 star hotel can be further improved.
Stayed 2 nights in Aug 2019
Response from Kevin, Guest Experience Director on 21 Aug 2019
Thank you very much for your review. We appreciate your feedback on breakfast and will try our best to improve in this area. Glad that your stay with us was comfortable overall and with that we hope you will consider us again in your future travel plans.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is suitable when you have 3 or more people staying in as you not need to have an apartment for a short stay and still the amenities which any hotel provides.
Stayed 2 nights in Aug 2019
Response from Kevin, Guest Experience Director on 20 Aug 2019
Thank you very much for your review. We hope you would consider staying with us again in your future travel plans.

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019
Response from Kevin, Guest Experience Director on 6 Aug 2019
Thank you for your review. We hope you would consider us again in future.

10/10 Excellent

Rajadurai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really amazing!
Stayed 1 night in Jul 2019
Response from Kevin, Guest Experience Director on 31 Jul 2019
Thank you very much for your positive review. We are absolutely delighted to hear that your stay with us was an awesome one. With that, we hope you would consider staying with us in future.

10/10 Excellent

Sha adli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Kevin, Guest Experience Director on 29 Jul 2019
Thank you very much for your positive review and for the perfect score. We are delighted that your stay was great and we hope you would consider us in your future travel plans.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upgrade your wifi facilities its so slow
Stayed 3 nights in Jul 2019
Response from Kevin, Guest Experience Director on 29 Jul 2019
Thank you for your positive review. We do however regret that issue you experienced with the WiFi and much appreciate your feedback to serve you better in future. Hope you would give us another chance to serve you in future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The people are very professional Eunice was a big help to me the staff provided small things such as printing emails providing envelopes at no extra charge the rooms are spacious and clean overall the property is excellent and plenty of Grab cars in the vicinity. Breakfasts are great and the food is excellent quality highly recommended price is very reasonable
Stayed 2 nights in Jul 2019
Response from Kevin, Guest Experience Director on 22 Jul 2019
Thank you very much for your positive review. We are delighted to hear your had a great stay with us and we convey kind word onto Eunice. With your positive experience, we certain hope you would consider us again in your future travel plans.

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and breakfast
Stayed 1 night in Jul 2019
Response from Kevin, Guest Experience Director on 22 Jul 2019
Thank you very much for your review. We are pleased you enjoyed your stay and we hope you would consider us again in your future travel plans.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The comfortable rooms
Stayed 1 night in Jul 2019
Response from Kevin, Guest Experience Director on 19 Jul 2019
Thank you very much for your positive review. We are pleased to hear that you had a comfortable stay with us and hope you would consider us again in your future travel plans.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and enjoy
Stayed 2 nights in Jul 2019
Response from Kevin, Guest Experience Director on 15 Jul 2019
Thank you very much for your positive review. We are delighted with your positive and enjoyable experience and hope you would consider staying with us again in future

10/10 Excellent

MOHD, Terengganu

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sangat bagus serta harga berpatutan.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very large suite 61sq m. Shower very strong flow of water. Nice dry kitchen. Good eateries nearby.
Stayed 2 nights in Jul 2019
Response from Kevin, Guest Experience Director on 15 Jul 2019
Thank you very much for your positive review. With your positive experience, we hope you would consider us again in your future travel plans.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good facilties
Stayed 1 night in Jul 2019
Response from Kevin, Guest Experience Director on 8 Jul 2019
Thank you very much for your review. We are delighted that you were pleased with the facilities and e hope you would consider us again in your future travel plans.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast menu were good with nice variety. The room we had was very comfortable
Stayed 2 nights in Jun 2019
Response from Kevin, Guest Experience Director on 4 Jul 2019
Thank you very much for your positive review. We are most delighted to hear that your stay with us was comfortable and you were happy with the hospitality. With that, we hope you would consider us again in your future travel plans.

6/10 Okay

Verified traveller

Need to improve hotel service
Stayed 1 night in Jul 2019
Response from Kevin, Guest Experience Director on 4 Jul 2019
Thank you for your review and we regret that your experience especially at the areas where we fell short. We take all feedback very seriously although it would greatly help us if you would kindly elaborate on the areas of improvement. This may be direct to us at feedback@acappella.com.my

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Kevin, Guest Experience Director on 1 Jul 2019
Thank you very much for your positive review. We hope you would consider us again in your future travel plans.

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and Delicious Breakfast
Very comfortable with great service and very delicious breakfast.
Stayed 2 nights in Jun 2019
Response from Kevin, Guest Experience Director on 1 Jul 2019
Thank you very much for your positive review. We are delighted to hear that your stay was very comfortable and hope you would consider us again in your future travel plans.

10/10 Excellent

MOHD

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable room & good services
Stayed 2 nights in Jun 2019
Response from Kevin, Guest Experience Director on 26 Jun 2019
Thank you for your positive review. We hope you would consider us again in future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Kevin, Guest Experience Director on 26 Jun 2019
Thank you for your positive review. We hope you would consider us again in future.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from Kevin, Guest Experience Director on 21 Jun 2019
Thank you very much for your positive review. We are delighted to hear that our offerings met with your expectations and we look forward to welcoming you back again in future.