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Reviews of Dorsett Residences Bukit Bintang at Dorsett Kuala Lumpur

4 out of 5
Dorsett Residences Bukit Bintang at Dorsett Kuala Lumpur
172, Jalan Imbi, Kuala Lumpur

Reviews

8.0

Very good

Rating 10 - Excellent. 76 out of 176 reviews" "
Rating 8 - Good. 54 out of 176 reviews" "
Rating 6 - Okay. 23 out of 176 reviews" "
Rating 4 - Poor. 12 out of 176 reviews" "
Rating 2 - Terrible. 11 out of 176 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed here for a few weeks to explore KL. Apartment was plenty big enough for two. Staff friendly. No issues during stay. Nice pool on top floor.
Stayed 6 nights in Feb 2024

10/10 Excellent

Buang Matyani

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and fast check in clearance. Strategic location and walkable distance to shopping and area.
Stayed 2 nights in Mar 2024

10/10 Excellent

Danny

Liked: Cleanliness, property conditions & facilities
Excellent property
Stayed 3 nights in Mar 2024

2/10 Terrible

Mark

Travelled with partner
Liked: Amenities, property conditions & facilities
When we arrived to check in, we were told our booking was cancelled! It took 3 days to sort it out! Had to pay for the first nights accommodation as they couldn’t find the booking. We have been reimbursed for this payment but we had a very stressful few days trying to sort the situation out 3 times a day with different staff members.
Stayed 3 nights in Jan 2024

10/10 Excellent

Lidong

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Mie

Travelled with family
Liked: Cleanliness, room comfort
Stayed 16 nights in Dec 2023

8/10 Good

Muhammad Tajuddin Bin

Stayed 2 nights in Dec 2023

10/10 Excellent

Mie

Travelled with family
Liked: Cleanliness, room comfort
Perfect everything in KL
Location is in Bulik Bintang heart of downtown with shops & restaurants- walking distance about 5mins. Accommodation is just what we needed kitchenette and laundry machine. Rooftop swimming pool.
Stayed 5 nights in Dec 2023

10/10 Excellent

Muhammad, Kulim

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Siew Ting

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Petra Zita

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hospitable employees..quick to reply on request..clean toom..nice selections for breakfast. Thanks
Stayed 9 nights in Nov 2023

8/10 Good

elizann

Liked: Cleanliness, property conditions & facilities
Good price performance in Bukit Bintang. Clean, comfortable, and good location (just a short, slightly uphill walk and you're at Pavilion Mall). One note, the view of the Towers from the pool on most websites is no longer - new buildings obscure much of, but not all, the view. Still nice pool just not as good of a view. Only downside was front desk staff was zero help getting a taxi when we were leaving - just said call Grab, which we had already done. No list of taxi companies or suggestions on where there might be a taxi stand. The man just said, "well, they sometimes drive by."

8/10 Good

Ranjan, Glen Huntly

Liked: Cleanliness
enjoyed our stay
Stayed 8 nights in Sep 2023
Response from Edmund on 1 Nov 2023
Dear Samuel, thank you for staying with us and your kind reviews shared. We wish to hear more from you, if any. Looking forward to serve you again soon.

10/10 Excellent

Nurliana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is walking distance to Pavilion.
Stayed 3 nights in Jun 2023

10/10 Excellent

Adam

Liked: Cleanliness, room comfort
Stayed 14 nights in May 2023

4/10 Poor

Huei

Travelled with family
Disliked: Cleanliness, room comfort
Many other better choices
Pungent smell from the toilet Food for buffet breakfast is poor Cleanliness is below average Property is very old
Stayed 2 nights in Feb 2023
Response from Henry LOO on 13 Mar 2023
Dear Huei Chan,Greetings from Dorsett Kuala Lumpur! We're sorry to learn that your recent visit fell short of pleasant experience and regret for any discomfort that was caused. We understand that these details are essential to an enjoyable stay, and your constructive feedback will be used to help improve room cleaning and maintenance standard to meet guest satisfaction. We truly hope that you will offer us another chance to show you comfortable stay you deserve, as guest satisfaction is our priority.See you again soonBest regards,Henry LOODirector of Operations

10/10 Excellent

Demonteiro

Liked: Cleanliness, room comfort
we are very happy with our stay at the hotel , we would recommended to family and friends .
Stayed 13 nights in Feb 2023
Response from Henry LOO on 13 Mar 2023
Dear Demonteiro,Greetings from Dorsett Kuala Lumpur! Thank you so much for the time you spend to write your feedback on us. We are pleased to hear you had an enjoyable stay with us. We really appreciate the positive comments and motivation that we will share with our associates to inspire them for better performance. Looking forward to welcome you again here at the Dorsett Kuala Lumpur. Best Regards,Henry LOODirector of Operations

10/10 Excellent

anita

Travelled with family
Liked: Cleanliness, room comfort
Awesome. Great for family of 4 to 5
Amazing stay. Very happy with the place.
Stayed 1 night in Jan 2023
Response from Henry LOO on 4 Feb 2023
Dear Anita,Greetings from Dorsett Kuala Lumpur, thank you for your kind review.We have a great team strive to exceed our guest’s expectations, and I'm glad you found our service meet your expectation. See you again soonBest regards,Henry LOODirector of Operations

6/10 Okay

Abdullah

Travelled with family
Liked: Cleanliness
Outdated property
Location is good. The property is outdated, hard to get through the reception specially during busy time. Breakfast is standard without much variations during my 6 nights of stay. No house keeping after 7pm. Parking is paid per entry (MYR10)
Stayed 8 nights in Jan 2023
Response from Henry LOO on 31 Jan 2023
Dear Abdullah,Greetings from Dorsett Kuala Lumpur, thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We truly value your comments and very much hope to welcome you back for an even more enjoyable stay with us in near future.Regards,Henry LOODirector of Operations

8/10 Good

Ian

Stayed 2 nights in Jan 2023
Response from Henry LOO on 31 Jan 2023
Dear Ian,Greetings from Dorsett Kuala Lumpur! Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! We look forward to welcome you next stay in near future. Best regards,Henry LOODirector of Operations

8/10 Good

debra

Travelled with partner
The beds are small and hard and the aircon goes up and down on and off by itself
Response from Henry LOO on 31 Jan 2023
Dear debra,Greetings from Dorsett Kuala Lumpur!Thank you for taking the time to provide us with your constructive feedback. Please be assured that we take your feedback with priority, and have shared it with our manager to investigate and address wherein applicable.We hope you won't let this isolated oversight keep you from booking with us again. Your next stay is certain a pleasant and comfortable. Best regards,Henry LOODirector of Operations

10/10 Excellent

Wai Ying

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall it was a pleasant stay! close to everything that you need! Thank you Dorsett Residences
Response from Henry LOO on 31 Jan 2023
Dear Wai Ying,Greetings from Dorsett Kuala Lumpur!Thank you to receive a perfect rating as well as a kind review from you. It is our pleasure to learn that you had a pleasant experience stay with us. We are looking forward to welcoming you again soon to Dorsett Kuala Lumpur.Regards,Henry LOODirector of Operations

6/10 Okay

Masri

An encounter at Dorsett KL
Due to their new system per say, the comm between their hospitality dept (room service) and front desk was not very smooth. Waited for our room to be ready for almost an hour. At their new building. We were given an upgraded to suite room ( most exclusive and for VVIP) instead at the old building but was very disappointed. Think the room was vacant for too long that we experienced some unexpected encounters at the room. My wife and I both don’t feel good. We decided to checkout immediately. Thankfully they didn’t not billed us. Instead they waived it and apologised for the inconvenience caused. We managed to get another hotel nearby.
Stayed 4 nights in Dec 2022
Response from Henry LOO on 31 Jan 2023
Dear Masri,Greetings from Dorsett Kuala Lumpur! Thank you for your feedback. We hope to welcome you back soon when you are ready for a holiday.Regards,Henry LOODirector of Operations

6/10 Okay

Suhirman Bin Zainal

Travelled with family
Make up room was not done every day. They kept doing it late in the evenings. This has led to some days where our rooms were left unclean.
Stayed 6 nights in Dec 2022
Response from Henry LOO on 31 Jan 2023
Dear Suhirman Bin Zainal, Greetings from Dorsett Kuala Lumpur, thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We truly value your comments and very much hope to welcome you back for an even more enjoyable stay with us in near future.Regards,Henry LOODirector of Operations

8/10 Good

Amna

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2022
Response from Henry LOO on 14 Dec 2022
Dear Amna,Thank you for this delightful review and for support Dorsett Kuala Lumpur! We look forward to having you back again soon.Best regards,Henry LOODirector of Operations

8/10 Good

Amna

Travelled with family
Stayed 4 nights in Nov 2022
Response from Min on 5 Dec 2022
Dear Amna,Thank you for your rating and for choosing our hotel. We are happy that you enjoyed your stay and looking forward to see you again soon.Regards,Lim Hwai MinFront Office Manager

10/10 Excellent

Muhammad

Stayed 2 nights in Nov 2022

10/10 Excellent

Irsyaduddin

Stayed 2 nights in Nov 2022
Response from Min on 20 Nov 2022
Dear Irsyaduddin,Thank you for giving us a perfect rating. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you again soon.Regards,Lim Hwai MinFront Office Manager

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and clean apartment, comfortable and spacious. Within walking distance to all the major malls.
Stayed 1 night in Sep 2022
Response from Henry LOO on 28 Sep 2022
Dear Sam,Greetings from Dorsett Kuala Lumpur!Thank you to receive a perfect rating as well as a kind review from you. It is our pleasure to learn that you had a pleasant experience stay with us. We are looking forward to welcoming you again soon to Dorsett Kuala Lumpur.Regards,Henry LOODirector of Operations

4/10 Poor

Deborah

Business traveller, Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The apartment was very dark, with windows only in the bedrooms, but no windows in the living room or dining room or kitchen. Also, the tiled floor and wooden chairs meant that there was CONSTANT scraping - all day and all night you could hear people scraping their chairs. We had to leave early and check in to a hotel, as we didn't get one good night sleep.
Stayed 15 nights in Sep 2022
Response from Min on 9 Oct 2022
Dear Deborah,We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that several things throughout your stay did not meet your expectations. We will ensure your feedback will be given to all.We look forward to welcoming you back then.Regards,Lim Hwai MinFront Office Manager

4/10 Poor

Ida

Travelled with partner
Disliked: Amenities, property conditions & facilities
The pool which we didn't use as it rained during most of our stay. Service is bad: first day checked in no hand towel, bath mat and shower cap etc. We called and got some. 2nd day we had hand towel but bath towels missing. 3rd day told them no cleaning as we weren't sure if they'd missed anything. 4th day we ran out of toilet paper. Location good but plenty of others hotels here too
Stayed 5 nights in Sep 2022
Response from Min on 9 Oct 2022
Dear Ida,We appreciate you taking the time to provide us with such candid feedback of your stay. We are very sorry to hear that your stay did not meet expectations. We assure you that your feedback is shared withour housekeeping department, and they are working on improvising. We look forward to having another opportunity tomake amends and deliver an unforgettable experience to you.Regards,Lim Hwai MinFront Office Manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness
Not for the anti-roaches
Came to the room and was greeted with 3 baby roaches at the kitchenette. Unfortunately, didnt read the reviews before coming as a relative put word that the place was fine during their stay. Baby roaches just keep appearing after some point. You can tell the furnitures were not properly maintained as there were stains on the sofa, bedsheets and towels. Meanwhile the shower, while you put it to hot, the water keep changing from hot>cold>hot>all the way cold.
Stayed 2 nights in Sep 2022
Response from Min on 30 Oct 2022
Dear Guest,Thank you for sharing your valuable feedback! We’re sorry that we failed to provide an experience you were looking for. We assure you that we’ve taken anote of your mentioned points, and the concerned department and Pest Control Partner has been notified about the same for immediate treatment. We’d be glad if you give us one more chance to provide better experience.Regards,Lim Hwai MinFront Office Manager

10/10 Excellent

Yee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location in Bukit Bintang area yet quiet for a good night sleep with noise insulation. Overall great facility with only some minor improvement area. You need to request additional towels for swimming if you require them.
Stayed 3 nights in Aug 2022
Response from Min on 9 Oct 2022
Dear Yee,Thank you for taking the time to give us your feedback about your stay at our hotel. We are glad that you found our location convenient. However, we apologize for the inconveniences that you experienced during your stay.We look forward to having another opportunity tomake amends and deliver an unforgettable experience to you.Regards,Lim Hwai MinFront Office Manager

2/10 Terrible

Po-Yoke Vivien

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Service is poor. No response No towels in the bathroom. Have to request many times before sending towels to the room. Patches of tissue paper found inside the fold towels. It’s so unhygienic Cockroaches everywhere in the apartment
Stayed 2 nights in Jun 2022

2/10 Terrible

Boh Soon

Stayed 1 night in Jun 2022

4/10 Poor

loginee

Liked: Amenities
What did i like? Dorsett Residences - great view from the infinity pool and its on the 30th floor with .unit wasfantastic although i think in 2022, you should already have a smart tv with Netflix. What i didnt like? Upon arrival my unit was not ready this was post 3pm. Then they wanted to so call upgrade me to the hotel which i agreed to. The Dorsett Hotel room is pretty run down. Spotted a roach in the room then immediately asked if my initial unit that i booked is ready or not but they unfortunately said itll be ready the next day only. Asked for a wine glass and the guy who answered my call just said that it is ramadan time and our staffs are busy handling a buka puasa event. Upon stressing on how can you say that to an in house guest then he mentioned will try to get someone to provide the glass. Wanted to order dinner and he mentioned our restaurants are only for buka puasa reservations which need to reserve earlier. This was not mentioned on the site. Best part he did not even apologize for the inconvenience caused. The pool at the hotel was also closed for maintenance The Dorsett Residences is 10x better than the hotel. Although they need to do something about the smell that always comes out from the toilet room. Guards are pretty unwelcoming as well. One of the days from my stay i went out late night and came back to know the parking was full. Upon asking where else to park then he just dont know go and ask the reception which then i had to park the car at an
Stayed 1 night in Apr 2022

2/10 Terrible

MICHAEL

Travelled with family
Disliked: Room comfort
Disappointment & Disaster Guaranteed
It was a disaster from the moment we enter the property: - Despite standard Check-In time at 3pm, the room was not ready until 5pm. We were asked to wait at lobby. - The lobby was hot and like without air-conditioning system. The hotel use fan to blow and hot air was circulated as the lobby main entrance were wide opened. - Apartment door and door lock malfunction. First, the door lock was malfunction when we checked in. Coincidently a house-keeper passed by and she used her key to force open for us. Then we found the door was stuck and hard to open & close. It needs very strong push (or kicks sometimes) to force open and close it as it was stuck with the door frame somehow. Found some break-in marks on the door and the housekeeper promised to send maintenance for immediate repairs. Unfortunately, never turn up at all after many hours. - When we tried to contact the receptionist for the door repair using the apartment's phone, nobody pick up the call after more than 10 trials. Can't imagine if emergency occurred. - Extremely limited car park space and you'll probably don't get a car park at most of the time. Yet, you'll still need to pay for it, not free parking. The security guard can't speak English or Malay well, communication breakdown. - Both receptionist and maintenance promised to repair the door or change room but never happen. - Shower gel canister at toilet was empty and not refill the next day. - Limited choice on breakfast buffet menu. & more...
Malfunction Apartment Door - Door lock was not functioning well and the door stuck with the door frame, hard to open or close. Serious security issue and nobody take any action after so many complaints.
Make your call to receptionist and nobody pick up the call after more than 10 trials at different time.
You can only push the RED button to call... in case of emergency, and your call will never picked up, GOOD LUCK!
Hot lobby and receptionist counter... fan blowing hot air and keep you in sauna condition.
Stayed 2 nights in Mar 2021

4/10 Poor

Peter, Penang

Travelled with family
Disliked: Cleanliness, amenities
Noisy and unclean. Few kitchen and bathroom amenities
Stayed 3 nights in Dec 2020
Response from The Management on 26 Dec 2020
Dear Guest, Greetings from Dorsett Kuala Lumpur, Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to meet and exceed our guest’s expectations. I am very sorry to read we did not meet your expectations in several aspects of your stay. We have taken note of your feedback and shared with the concerned departments, and appropriate improvement measures have been put into place to deter such shortfall will not reoccur. Thank you once again for your feedback, and kind understanding. Best regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2020
Response from The Management on 26 Dec 2020
Dear Guest, Greetings from Dorsett Kuala Lumpur. Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We truly value your comments and very much hope to welcome you back for an even more enjoyable stay with Dorsett Kuala Lumpur in near future. Best regards,

10/10 Excellent

Glen, Kuala Lumpur, Malaysia

Travelled with partner
Liked: Cleanliness, amenities
By far the best value hotel in the area. You get such an amazing service, room and amenities for a bargain. Due to the pandemic they have a decreased amount of customers so you'll be treated with priority and even get upgraded and/or get additional discounts/freebies!
Stayed 1 night in Jun 2020

4/10 Poor

Mu Zhao

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bedsheet was yellow and floor was dirty
Stayed 3 nights in Mar 2020
Response from Dorsett Kuala Lumpur on 2 Apr 2020
Dear Guest, Greetings from Dorsett Kuala Lumpur, Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to meet and exceed our guest’s expectations. I am very sorry to read we did not meet your expectations in several aspects of your stay. We have taken note of your feedback and shared with the concerned departments, and appropriate improvement measures have been put into place to deter such shortfall will not reoccur. Thank you once again for your feedback, and kind understanding. Best regards, Victor Hiew Director of Operations

8/10 Good

Vivi, Singapore

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
When we arrived, Dorsett front desk mentioned that we haven't made any payment despite the fact that we showed them an email from Expedia (including the receipt and credit card statement). I have to call Expedia 3 times as the line kept on getting cut off using my IDD/roaming as i booked it through Expedia SG. We had to wait for over an hour before we can actually check in. Overall, it wasn't a pleasant experience.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Stayed 6 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with partner, Travelled with group
Liked: Amenities
We like the space and the location. The room had a terrible drain smell. The lounge furniture was stained and there was no cutlery in the kitchen.
Stayed 4 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good amenities lacks some advertised expectations such as cutlery and general cooking equipment. Location average at moment due to level of building around it.
Stayed 7 nights in Oct 2019

10/10 Excellent

Sarimah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointment Stay at Dorsett Hotel
I booked and prepaid a 2 Bedroom Premier Suite (Queen+Twin) at Dorsett Residence on 11 March for my stay on 15-17 June (2 nights). Vivian (front desk at Dorsett Hotel) processed our check-in. Upon entering our Suite, found out that we were given a Queen+Single Suite. I rang the front desk and was told that the Suite that I had booked was fully booked. It was ridiculous and poorly managed reservation system! And Vivian did not tell us this during the check-in. I was given 2 options; either accept an extra bed in the living room (the Single Room can only fit 1 single bed) or transfer to a King Suite connecting to a Twin Room at Dorsett Hotel. The manager (a Malay guy) assured that it is an upgraded deal as King Suite (RM500+) and Twin Room (RM300+) is more expensive than the 2BR Premier Suite. The King Suite is very old, torn and stained sofa, torn shower screen rubber and both rooms have horrible view (facing the dump site/ pond). It was an utter disappointment! We had to queue for a table for breakfast on both days and the breakfast area is very chaotic, no refill of food from 10am though breakfast is till 10.30. The swimming pool and gym are boring and the carpark is very narrow especially the turning point. We were very disappointed as we never get the chance to stay at the 2BR Premier Suite with nice pool overlooking the twin tower, gym and updated rooms though we booked and prepaid 3 months earlier. I will not stay or recommend Dorsett Hotel KL to anyone.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Dorsett Kuala Lumpur on 9 Jun 2019
Dear Guest, Greetings from Dorsett Kuala Lumpur. Thank you for sharing your feedback, we are glad that you have enjoyed your overall stay with us. Kindly let us know if there is anything we can assist. Thank you once again for your feedback. Best regards, Victor Hiew Director of Operations