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Like
1) strategic location
2) friendly housekeeping, front-desk & security staff
3) excellent food especially breakfast
Dislike:
1) carpark is too far at Low Yat Plaza - it was raining during 1 of the days and we could not find any umbrella to borrow
2) rude kitchen staff during breakfast - a big Indian guy serving at the eggs counter was very rude to my son by shouting at him to wait for his turn even though my son did not shout/demand anything - such aggressive behaviour will cast a bad impression on tourists and local guests.
Room has been upgraded. Nice clean and pleasant. Staff is accommodating.
GP
Stayed 1 night in Jan 2020
8/10 Good
Mohammed
13 Jan 2020
Liked: Cleanliness, staff & service
Nice location & good value of money
Amazing location surrounded by shopping centers, china town, food street, Arabic restaurants, coffees and shopping malls.
they have very rich breakfast with many varieties and choices
very kind and helpful staff
they amend for me a room upgrade on my check in time
hotel clean but needs a total furniture refurbishments
I was pleasantly surprised by the warmth of the staff. Courteous, friendly and helpful.
Quite a good spread for breakfast. Centrally located (very close to Berjaya Times Square) and has a view of KL tower and Petronas from the room.
Ajith
Stayed 2 nights in Dec 2019
4/10 Poor
Verified traveller
Travelled with group
4 Dec 2019
Disliked: Cleanliness, staff & service
Poor customer service. Room not made up until I had to request for it. Sigh
Near to tourist bustling district, plenty of local foods around to choose, near to a few shopping malls, near to local train with good connection to airport, coach.terminal ....
Very noisy at night... the pub played loud and heavy music till about 5 am. Very hard to sleep.
The toiletries are very limited.
Some of the light bulbs need to be replaced.
Overall ok but frustrated about the parking.yes it's free but I have to put my car at other building and have to claim up 3story parking lot up to shopping complex than walk for about 59meter to lobby.what happen if we have 3@4 big bag how.
Fantastic check in and out. Friendly, efficient and fast.
Best ever!
J
Stayed 2 nights in Oct 2019
8/10 Good
Verified traveller
20 Oct 2019
Liked: Cleanliness, staff & service, room comfort
Verified traveller
Stayed 2 nights in Oct 2019
8/10 Good
Anurag
18 Oct 2019
Anurag
Stayed 1 night in Oct 2019
6/10 Okay
MICHAEL
17 Oct 2019
Liked: Cleanliness, staff & service
Disliked: Room comfort
Room Air-conditioning not working
Room air-conditioning was hardly working during my stay. Thankfully, I only stayed a night and the beds were comfortable enough. Room furnishings were rather simple and sparse. Toilet floods when you drain the tub. Otherwise, location was excellent and breakfast was good.
MICHAEL
Stayed 1 night in Oct 2019
8/10 Good
Verified traveller
Travelled with family, Travelled with family and small children
Location wise very strategic within Bukit Bintang area but hotel locations too old and their Chinese restaurant interior design very old needs huge renovation to revamps overall outlook. Besides hotel is in Plaza Lowyat which very troublesome for us when raining have to drag our luggage over to opposite building. Hope they can make tremendous improvement on this.