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Reviews of Four Points By Sheraton Puchong

4 out of 5
Four Points By Sheraton Puchong
1201, Tower 3, Puchong Financial Corp., Jalan Puteri 1/2, Bandar Puteri, Puchong, Selangor

Reviews

8.6

Excellent

Rating 10 - Excellent. 235 out of 576 reviews" "
Rating 8 - Good. 282 out of 576 reviews" "
Rating 6 - Okay. 37 out of 576 reviews" "
Rating 4 - Poor. 13 out of 576 reviews" "
Rating 2 - Terrible. 9 out of 576 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Suzanne Iris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Four Points was an excellent hotel with good facilities. The staff were very polite and will help in any way. Fantastic food in the Restaurant
Stayed 10 nights in Apr 2024

8/10 Good

YUEN CHUI

Travelled with partner
Liked: Staff & service, property conditions & facilities
Room curtain a bit dirty and dirts can be seen on outside glass of the room windows
Stayed 3 nights in Mar 2024

8/10 Good

Tadaaki

Stayed 3 nights in Mar 2024

8/10 Good

Xiaofeng, Shanghai

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Ee Keow

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Kong eng, Singapone

Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Gaytri

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel has not much to offer. Area noisy and busy, staff not so friendly, did not enjoy my stay here. However walking distance to shops, spa etc
Stayed 2 nights in Oct 2023

10/10 Excellent

Mark

Travelled with family
Stayed 1 night in Oct 2023

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple, and smooth. Surrounding is pleasant with many FnB choices.
Stayed 3 nights in Oct 2023

10/10 Excellent

Teck C

Stayed 1 night in Aug 2023

10/10 Excellent

Teck C

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from The Management on 29 Aug 2023
Dear Valued Guest, Thank you for taking the time to rate your stay with us. We are happy to hear you had a great stay at Four Points by Sheraton Puchong. We wish to welcome you again on your future staycation with us. Thank you.

10/10 Excellent

Munyong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from The Management on 29 Aug 2023
Dear Valued Guest, Thank you for taking the time to rate your stay with us. We are happy to hear you had a great stay at Four Points by Sheraton Puchong. We wish to welcome you again on your future staycation with us. Thank you.

8/10 Good

Audrey

Stayed 2 nights in Jun 2023
Response from Four Points by Sheraton Puchong on 15 Aug 2023
Dear Valued Guest, Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel. Best Regards

10/10 Excellent

Teh

Liked: Cleanliness, staff & service, property conditions & facilities
Value for money , room size is good and have good view
Stayed 3 nights in Jun 2023
Response from Four Points Puchong on 3 Jul 2023
Dear Valued Guest, Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel. Best Regards

8/10 Good

Lew

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall are good just the bathroom towel are smelly... probably not dried or no detergent was used during washed. Requested to hse keeping to replace it...
Stayed 1 night in Jun 2023
Response from Four Points Puchong on 3 Jul 2023
Dear Valued Guest, Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our hotel, as we strive to exceed our guest's expectations. We truly value your comments and have taken notes on the highlighted issues. Best regards

8/10 Good

Evon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from Four Points Puchong on 3 Jul 2023
Dear Valued Guest, Thank you for rating your stay with us. We're happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel. Best Regards

10/10 Excellent

Siang Quee

Stayed 4 nights in May 2023
Response from Four Points Puchong on 3 Jul 2023
Dear Valued Guest, thank you for rating your stay with us. We're happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel. Best Regards

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2023

8/10 Good

HP

Stayed 1 night in Apr 2023
Response from Four Points by Sheraton Puchong. on 27 Apr 2023
Dear Valued Guest, it was indeed a pleasure having you with us recently at our hotel. We look forward to welcoming you back again to Four Points by Sheraton Puchong. Best Regards.

10/10 Excellent

Lee Ying

Stayed 1 night in Mar 2023
Response from Four Points by Sheraton Puchong on 27 Apr 2023
Dear Valued Guest, Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel. Best Regards

10/10 Excellent

Tan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

MICHELLE NG LI

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Hotel is well maintained after my first visit back to 5 years ago. Staff is pretty helpful and friendly. Location is strategic which can easy access to food.
Stayed 2 nights in Feb 2023

8/10 Good

Yau Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
CNY Holidays!
Not friendly at all. Booked 3nights stay in Four Points. Upon check in and NO welcome drinks !
Stayed 3 nights in Jan 2023

8/10 Good

Joo Lye

Liked: Cleanliness, staff & service, room comfort
Television set is bad reception with bad quality program resolution.
Stayed 4 nights in Jan 2023

8/10 Good

Joo Lye

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The television receiving quality is not very good bad and most of the program's pictures are not sharp. I am not sure whether is television set problems.
Stayed 2 nights in Dec 2022

2/10 Terrible

Liew

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
All the staffs are not customer oriented
Stayed 1 night in Nov 2022

6/10 Okay

Ken

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was nice and area awesome! Many explore food and bar near hotel. I opened door my room. But no towel in bathroom which one I want go shower. I went down lobby because I am deaf guy. I asked staff for towel. Staff told me will tell housekeeper. I went back my room and watch tv. So long and I waited for 15 mins to 30 mins. I went down again. I asked them again. And I ordered grab for dinner. Restaurant forget put cultrey fork & spoon. I went down and asked them. I went back room but still same waited for 10 mins as my food become cold. Please tell staffs. Your hotel still nice area where I like but staff problem service. I understood. Thanks!
Stayed 2 nights in Nov 2022

8/10 Good

Rodolfo, Chandler

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the KL airports and the factories. The staff was great. And there are plenty of small coffee shops, convenience stores, ATMs, pharmacies within a short stride from the hotel.

6/10 Okay

Chan Sook

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe area
Stayed 3 nights in Oct 2022

8/10 Good

ALEX

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
near to food places n work
Stayed 4 nights in Sep 2022

10/10 Excellent

Teck Chee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

Robin

Stayed 3 nights in Sep 2022

8/10 Good

Chee man

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
--
Stayed 1 night in Sep 2022

6/10 Okay

Lee

Liked: Staff & service
Conveniently located. Close to many small businesses.
Stayed 1 night in Sep 2022

8/10 Good

ALEX

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the pillows had a slight musky smell but overall room was great
Stayed 3 nights in Aug 2022

10/10 Excellent

Teck C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022

8/10 Good

Joo Lye

Business traveller
Liked: Cleanliness, staff & service, room comfort
Hotel TV is not so clear and TV channel programs are boring.
Stayed 2 nights in Jul 2022

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and relaxing hotel
Stayed 1 night in Jun 2022

2/10 Terrible

Tan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

8/10 Good

Joo Lye

Business traveller
Liked: Cleanliness, staff & service, room comfort
Quality of TV is not clear or sharp enough. TV channels program were very boring. There is NO CNN, CNA or sport channels.
Stayed 2 nights in Jun 2022

10/10 Excellent

Munyong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Jovian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of good food in the area.
Stayed 2 nights in May 2022

10/10 Excellent

Sng Bee Yan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
refreshing clean and accessibility is great too
Stayed 1 night in May 2022

6/10 Okay

Wan mohd farabi

Stayed 1 night in May 2022

10/10 Excellent

Kaustubh

Stayed 1 night in May 2022

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2022

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

6/10 Okay

Tan

Business traveller
Liked: Staff & service, amenities
Have been in this hotel many times and seen the ups and downs of the service standards. Front desk staff are friendly but not warm. I was a little annoy that housekeeping kept knocking on my door even though I have informed her that I need 30mins. this happened on 2 consecutive days. I will opt for another hotel in future.
Stayed 6 nights in Apr 2022