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Reviews of Hyatt House Kuala Lumpur, Mont Kiara

4 out of 5
Hyatt House Kuala Lumpur, Mont Kiara
G-2 Arcoris, No 10, Jalan Kiara, Kuala Lumpur, Wp Kuala Lumpur

Reviews

8.8

Excellent

Rating 10 - Excellent. 213 out of 360 reviews" "
Rating 8 - Good. 102 out of 360 reviews" "
Rating 6 - Okay. 21 out of 360 reviews" "
Rating 4 - Poor. 13 out of 360 reviews" "
Rating 2 - Terrible. 11 out of 360 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Phong Cao

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Jan 2024

6/10 Okay

Shermin

Business traveller
Liked: Staff & service
Feels more like an above average service apartment.
Stayed 1 night in Jan 2024

4/10 Poor

Dennis

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Parking cannot make it
Room was big and nice but the parking was really lousy. You go up a different lift to another part of the building and if its raining you get wet. And parking isnt covered even this kind of hotel price.
Stayed 1 night in Dec 2023

8/10 Good

Hilda

Stayed 1 night in Jan 2024

10/10 Excellent

Johnson

Stayed 2 nights in Dec 2023

10/10 Excellent

Junyoung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

I Rin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we had a technical issue on the first night and resolved quite fast. well done and thank you for the staffs who assisted us that night. overall we had a pleasant stay.
Stayed 4 nights in Dec 2023

10/10 Excellent

Eva

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Rodney

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Nov 2023

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023

10/10 Excellent

Percillia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Minju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Andrey

Liked: Cleanliness, staff & service, property conditions & facilities
A very good hotel in all respects
Stayed 2 nights in Nov 2023

4/10 Poor

Ravindran

Business traveller
The toilet didn’t have a shower screen and it was really bad!!!!
Stayed 3 nights in Oct 2023

10/10 Excellent

AMAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good, clean hotel. Helpful staff
Stayed 5 nights in Sep 2023

10/10 Excellent

CHE SON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

YeeJin

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Aug 2023

10/10 Excellent

Ritesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacation
Great Service & location. Front desk staff were very friendly. Not forgetting the security officers.
Stayed 3 nights in Jul 2023

10/10 Excellent

Shinya, SETAGAYA KU

Business traveller
Liked: Amenities
Staff was kind
Stayed 1 night in Jul 2023

10/10 Excellent

BYUKCHAN, Roslyn

Stayed 3 nights in Jun 2023

10/10 Excellent

Jae Woo

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and pleasant stay.
Stayed 3 nights in Jun 2023

10/10 Excellent

Bijan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2023

10/10 Excellent

Tan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 2 nights in May 2023

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

4/10 Poor

Sock Hooi

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This is my worst and scariest hotel stay. I went alone to check-in to a twin bed studio. The front desk staff, Mr Conrad was neither friendly nor courteous and made several crucial mistakes. 1. Other guest (Mr Tan) were wrongly checked-in under my name earlier and then I was wrongly checked-in under other guest’s name, Mr Tan. How could that happened when i provided them both my NRIC and Expedia booking number 2. Wrongly assigned me to a room which is already occupied. I entered the room using the keycard provided and resulted in me being angrily shouted by an Indian man occupying the room with a lady that time. I was in great shock and my heart was palpitating all the way. Btw, this is a 1 bedroom suite, and not studio that i booked. 3. Next, he assigned me to a wrong room again, a 2-bedrooms suite. So got to be reassigned to another room 4. For the 3rd room, it was a king-sized bed studio instead of twin bed suite that I booked. Anyway, I accepted the room. 5. There was no other guest checking-in that time, but with all these mistakes, it took 45min for me to get a room and another 15min to get the 2nd room key for my roommate 6. And that night, my roommate couldn’t enter using the 2nd key when I was not around. So inconvenient. In conclusion, the hotel & room conditions are good and clean. But the staff’s services were really inefficient and it had not only caused inconvenient but also compromised the guest’s data & physical security as well as privacy.
Stayed 1 night in Apr 2023
Response from General Manager on 21 Apr 2023
Dear Ms. Tan,Thank you for taking the time to review us as well as your feedback. I would like to apologize, on behalf of the team, on the substandard service that you have received during your stay. Rest assured that I have addressed your experience with the team, especially Conrad to which I will assure will do better for all guests present and future. While I understand that we cannot undo your initial experience, rest assured that we will commit to improving our service. Should you find yourself back in Kuala Lumpur, do contact me directly, and I will be there to personally ensure that your stay will be a more pleasant one.Warmest regards,Maria SitanggangGeneral Manager

10/10 Excellent

Jean

Stayed 2 nights in Apr 2023

8/10 Good

Woo Jin

Liked: Cleanliness, staff & service, amenities
Stayed 9 nights in Feb 2023

4/10 Poor

Taher

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2023

8/10 Good

Sufen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice residential area next to malls and many options for food and entertainment. However, was always had to wait a little more than usual for a Grab ride.. or ask hotel staff to dial a cab for me. Room itself is spacious and comfortable
Stayed 2 nights in Feb 2023
Response from General Manager on 11 Apr 2023
Hi Sufen,Greetings from Hyatt House Kuala Lumpur, Mont’Kiara.Thank you for taking the time to review us and I am happy to know you enjoyed your stay here, especially our rooms and our location. Mont’Kiara is indeed a cool and hips area to visit and spend time on for business and holiday break. We most certainly hope to see you again someday soon.Warmest regards,Maria SitanggangGeneral Manager

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could do with a bigger choice for breakfast
Stayed 4 nights in Jan 2023

10/10 Excellent

Shuhei

10/10 Excellent

Gong Chyi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good memory of stay!
Quiet, clean and excellent service.
Stayed 1 night in Dec 2022

10/10 Excellent

Jyefang, Hartford

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, new service apartment

10/10 Excellent

Elsa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staffs were very accommodating, friendly & attentive to our needs.

10/10 Excellent

Jun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Nov 2022

10/10 Excellent

Minoru, Singapore

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
モントキアラに用事があるならば、圧倒的に便利な立地。部屋も広々しており、到着してすぐリラックスできますし仕事をするのにも十分な環境です。
Stayed 1 night in Oct 2022

8/10 Good

Afzal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is located in a very posh area. There are a lot of multi nationals living nearby
Stayed 3 nights in Oct 2022

10/10 Excellent

Youngshin

Business traveller, Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

THONG

Stayed 1 night in Sep 2022

10/10 Excellent

TSUYOSHI

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Heesook

Stayed 2 nights in Jul 2022

8/10 Good

Tai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location strategy good .Quiet & pleasure environment surrounding of the property . Regret of the parking management . Did not get back the change through the car parking payment machine . Have walked in to the car parking management office for the change and without any direction sign .
Stayed 1 night in Jun 2022

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Suze

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location,clean but breakfast could be better
Had a great pleasant stay. Location was superb, very convenient to restaurants, groceries. Most staffs were friendly. Room was cleaned and comfy bed. Good housekeeping service. The breakfast I have to say is very disappointing. We have stayed here before covid hit and loved their breakfast then, however this time, their breakfast was very average and it kept repeating the same menu for every single day I was there for the next 16 nights. I felt like if they can provide hot meals such as noodles and rice porridge, I believe they can also offered other hot dishes as alternative especially for us guests that are there for longer than a week stay.
Stayed 2 nights in Jun 2022

8/10 Good

Foe shin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking
No free parking for guest
Stayed 2 nights in Jun 2022

10/10 Excellent

ROBERT KIN SHING

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff has been tremendous
Stayed 7 nights in May 2022

8/10 Good

Hidenari

Stayed 6 nights in Mar 2022

10/10 Excellent

Adrian Lee

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Conveniently located home away from home
Fully equipped kitchenette and complimentary purified drinking water provided. Room was spacious and comfortable. Lots of restaurants and shops within walking distance for meals/meetings/to buy daily necessities. Accessible and within 15 minutes drive to the city center.
Stayed 3 nights in Feb 2022
Response from Bennett on 6 Mar 2022
Dear Adrian, Greetings from Hyatt House Kuala Lumpur, Mont'Kiara! Thank you for your wonderful review. We are delighted that you enjoyed your stay with us and definitely looking forward to welcome you back soon. Thank you for being our guests and see you again. Best Regards, Bennett Peter General Manager Hyatt House Kuala Lumpur, Mont’Kiara