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Reviews of Lavana Hotel Chinatown

2 out of 5
Lavana Hotel Chinatown
Bangunan Mariammanm No. 2, Jalan Hang Kasturi, Kuala Lumpur, Selangor

Reviews

7.6

Good

Rating 10 - Excellent. 13 out of 65 reviews" "
Rating 8 - Good. 31 out of 65 reviews" "
Rating 6 - Okay. 15 out of 65 reviews" "
Rating 4 - Poor. 3 out of 65 reviews" "
Rating 2 - Terrible. 3 out of 65 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Toh

Stayed 3 nights in Dec 2023
Response from Lavana Hotel Managament on 9 Jan 2024
Dear Toh,Thank you for your valuable feedback. We appreciate your insights, and please know that we are actively working to enhance our facilities to better serve you in the future. We look forward to the opportunity of welcoming you back and exceeding your expectations.

4/10 Poor

Lloyd, San Francisco

Travelled with group
Disliked: Staff & service, amenities
Internet on and off could not use it, the room didn’t clean up daily, staff asked to pay taxes again for Rm 30 extra
Stayed 3 nights in Nov 2023
Response from Lavana Managament on 1 Dec 2023
Hi Llyod, we extend our heartfelt apologies for any inconveniences experienced during your recent stay. We're addressing your concerns and appreciate your feedback. Concerning the tourism tax, we wish to clarify that its imposition aligns with Malaysian legal requirements. We genuinely appreciate your understanding of this mandatory levy.

4/10 Poor

Tan

Disliked: Cleanliness, property conditions & facilities
Disappointed. Not what was advertised. 1st room had blocked sink. Ask to fix but maintenance only work from 9am to 6pm. Was low on toilet paper but again housekeeping work from 9am to 6pm so they can't access storage room. Next day moved to different room. This one no internet connection at all, TV not working, lamp won't turn on. Couldn't be bother asking to change. They play music in the morning loudspeaker in the hallway. Not sure why. The design to close the door means you need to slam it hard to shut it. Other guest and housekeeping were all doing this which is irritating and noisy. I can hear guest from next room and hallway. My room had spider Web on ceiling and lamp was dusty. Staff did want to help but seem unenthusiastic. Bed, sheets, blankets, pillow were clean. Very close to public transport and Chinatown. Plenty of food and restaurants around. Would I come back? No but if they lower the price significantly to put up with all the loud noise, other inconvenience then its a maybe. The negative outweigh the positive. I can't recommend this to others. Safer to give it a miss.
Stayed 6 nights in May 2023
Response from Lavana Managament on 1 Dec 2023
Dear Tan,Thank you for your valuable feedback. We appreciate your insights, and please know that we are actively working to enhance our facilities to better serve you in the future. We look forward to the opportunity of welcoming you back and exceeding your expectations.

10/10 Excellent

Brady

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, close to public transportation, and several markets nearby. The room itself isn't anything spectacular, but was clean and comfortable. Overall, a solid deal for the price.
Stayed 3 nights in May 2023

4/10 Poor

Muhammad

Liked: Amenities
Disliked: Cleanliness, staff & service
Stayed 18 nights in Jun 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

6/10 Okay

Stephen

Liked: Cleanliness, property conditions & facilities
The location is excellent and the room was clean and satisfactory enough, though very small. Good value for money but if I return to K.L. I would try the Travelodge across the road which while just a little bit more expensive appeared to be significantly better.
Stayed 4 nights in Jan 2019

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2018

8/10 Good

Chee Yian

Liked: Cleanliness
Great Location
The location is fantastic. Close to MRT and LRT stations. Also within walking distance to Chinatown and Central Market where great food is available. Only downside is that room flooring is all ceramic which could be cold and sticky to the feet making it uncomfortable. Also there is no wardrobe in the room. Awkward to see my clothes hanging openly in the room. Also there is no security as anyone can go to the rooms by using the lift. Overall, it is a pleasant stay.
Stayed 3 nights in Sep 2018

8/10 Good

Choo, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities
Good service and location
1. The rooms I got was facing back. it was happen that the Indian temple has some prayer function and very noise in early morning started 630 am. 2. Room is clean and just nice. 3. if you drive, car park is next building and you need to ask the receptionist for the timing. it's cost RM10 for overnight. 4. Location is centric of the city and convenient.
Stayed 1 night in Sep 2018

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget hotel. No frills. Very clean. Great location and good amentities all around the hotel. Service staffs were helpful and polite. Internet connection is good basically. Location of air con unit is blowing directly at the bed. ( dont think the hotel can do anything about it ) Water pressure for shower needs was very good. Value for money. I will come back again.
Stayed 1 night in Aug 2018

10/10 Excellent

Premie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

8/10 Good

ARIENAZARUDIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Ngiam

Liked: Staff & service
Mconsider satisfied
Stayed 1 night in Jul 2018

6/10 Okay

So Weng

Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Check in was quick. Accesible to public transport. Highly recommended
Stayed 4 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The location is strategic as it is well linked to all public transportation in KL /Klang Valley. Essy for travellers. Perhaps something has to be done for the sound proof wall and the enforcement of no smoking.
Stayed 2 nights in Dec 2017

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location and the room is clean. However the lights in the corridor is too dim. It would be nice if they cater breakfast services too.
Stayed 2 nights in Dec 2017

8/10 Good

Ngee Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and budget hotel
Ok
Stayed 5 nights in Nov 2017

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money with its great location.
Reception counter staffs were always very courteous on all my stays at this hotel .
Stayed 1 night in Oct 2017

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

8/10 Good

faizal

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2017

8/10 Good

Mohamed

Liked: Staff & service
Not bad of a overnigiht stay.
It was okay. Not that bad of an experiance.
Stayed 1 night in Aug 2017

6/10 Okay

Ken

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Don't have fridge and safetybox in the room
Stayed 3 nights in Jun 2017

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Great hotel for flight layover.
Great room for a quick stop over, a few minor details which could have been better: old flip flops left in room and only half a roll of toilet paper. Comfy bed, quiet room. Could do with a hair dryer. Cheap but good overall - really well connected to public transport.
Stayed 1 night in Jun 2017

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fairly new hotel; excellent staff; great location
This is a new hotel in a great location for food, shopping and transport. Staff are responsive and provide outstanding customer service. In particular we wish to thank the young lady who walked with my wife to the bus station to enquire on transport options.

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel n comfortable
The staff really friendly n welcomed.. I Like the way they're talking.

6/10 Okay

CHERYL

Liked: Cleanliness, property conditions & facilities
Great location, great price
Ideal location near Pass Seni station and Central Market. The hotel is relatively new, clean and comfortable. Great bathroom. BUT it was so noisy: you could hear doors closing, people speaking, and lots of movement up and down hallways - a real acoustic problem. I would stay again tho as the location and price were perfect.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and very nice comfy stay .
This Hotel is the most cleaner and comfy bed to stay with , After having a worst stay at other hotel and this one will be the most comfy ever I stay ! The Bed are very clean and comfy , and bathroom are very clean with shower shampoo and clean tower . Air Condition is in the room with remote control , so you can control the temperature ! Across the street is Pasar Seni train station , one stop to KL Sentral and walking distance to Chinatown and just 5 min walking to central market . One down site is : the Wi Fi , the room wi fi is not fully connected and very weak , you have go to room lobby area to connect with Wi fi hot spot !

10/10 Excellent

Yeoh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
Great value hotel in central location close by to many different areas.

8/10 Good

Ss, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and clean hotel.
I stayed on Jan 23 & 28. No problem on Jan 23 but On Jan 28 it was very noisy in the morning. I can hear the cleaning staffs to clean up the units next to mine.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffs, Room, Service, Convenient, safety etc All good

2/10 Terrible

Eng, Penang

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever!!!!!!!
No internet, no water supply, no hotel guest parking. Need to pay RM10 per night to the local carparkkeeper, and on the second night there was no free space for me, the carparkkeeper ask me temporary park near to hotel lobby. I ask him to move my car when there are free space and he refuse. I park my car there and go back to my room for a while, and when i came back to my car, the local authorities was towing my car!!!!!!!! I need to pay RM100 to undertable to settle this!!!!!!!! When i questioned the carpark keeper why no try to inform me, he ask a lot of people came and surround me!!!!!!!! Like gangster movie you know!!!!!!!!!!!!! And the hotel environment is super noisy!!!!!!! The hotel too close to bus terminal!!!!!! No water supply but the management do nothing!!!!! No wi-fi as well!!!!!!! Worst and never stay again!!!!!

6/10 Okay

Zulfitri

Liked: Cleanliness
Affordable and convenient hotel
It was good and delightful but it will got too noisy when it comes to busy working day

2/10 Terrible

othman, kuala lumpur

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location to chinatown
But the cleaners n workers not trained well ,especially they always chat n talk wt higher tone,clean the room with lot of irritating noise too...walking running along the corridor..the worst is I can hear while they talk on walky talky...

8/10 Good

Seyed Saeid

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The hotel was very noisy.

8/10 Good

Dinie Razin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and comfortable hotel
Everything was satisfactory. Hardly any complaints.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel nearby train station .
Room are clean and nice . Nearby Chinatown with lots of eateries.

8/10 Good

zeta, ampang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best rate for middle travellers..
New hotels with friendly staff. They treat me nicely. Rooms are well kept.

10/10 Excellent

Ashok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
It was great

6/10 Okay

Sow Lin

New unfully furnished hotel.
Nothing great as hotel is not fully furnished like the signboard above the lift & lift signal inside.

6/10 Okay

Dr.tinagaran

Disliked: Property conditions & facilities, room comfort
Ok
Ok

2/10 Terrible

Zhixiong

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
必须提供卫生用品不全
Stayed 3 nights in Feb 2024
Response from Lavana Hotel Management on 12 Mar 2024
Dear Zhi Xiong,Thank you for your valuable feedback. We appreciate your insights, and please know that we are actively working to enhance our facilities to better serve you in the future. We look forward to the opportunity of welcoming you back and exceeding your expectations.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
bagus
Stayed 5 nights in Feb 2024
Response from Lavana Hotel Management on 12 Feb 2024
Dear Amy,We extend our sincere appreciation for your positive review. It is gratifying to learn that your experience at our hotel met your expectations comprehensively. Your feedback is invaluable and serves as motivation for our ongoing commitment to excellence.Regards,Lavana Hotel Management

10/10 Excellent

Tien Cheng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Lavana Managament on 1 Dec 2023
Hi Tien Cheng, Thank you for your wonderful review! We're thrilled to hear you had a great experience with us. We appreciate your kind review and look forward to welcoming you back soon.