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Reviews of My Hotel @ KL Sentral

2 out of 5
My Hotel @ KL Sentral
No. 51 & 53, Jalan Thambypillai, BrickFields, Kuala Lumpur

Reviews

7.0

Good

Rating 10 - Excellent. 58 out of 372 reviews" "
Rating 8 - Good. 133 out of 372 reviews" "
Rating 6 - Okay. 115 out of 372 reviews" "
Rating 4 - Poor. 46 out of 372 reviews" "
Rating 2 - Terrible. 20 out of 372 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

4/10 Poor

BRUCE

Travelled with family
Room is small, beds are hard, hot water worked only once after that no more hot water for the remainder of my stay, sheets looks unwashed, towels dont smeel little ke they put soap on it.
Stayed 2 nights in Jul 2023

6/10 Okay

Goh

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from leela on 14 Mar 2020
Dear Value Guest, Greetings from My Hotel @ Kl Sentral!!! I am delighted that you enjoyed your stay and you found our location, property facilities to your liking. We look forward to welcome you back again soon. Yours Sincerely, The Management of My Hotel @ Kl Sentral

10/10 Excellent

zuraimi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoy stay with myhotel
nice hotel and comfortable
Stayed 1 night in Feb 2020
Response from leela on 3 Mar 2020
Dear Mr Zuraimi, Greetings from My Hotel @ Kl Sentral!!! I am delighted that you enjoyed your stay and you found our location, property facilities to your liking. We look forward to welcome you back again soon. Yours Sincerely, The Management of My Hotel @ Kl Sentral

4/10 Poor

Ellena, Canada

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty. There are too much dust in the room. Pls clean every day
Stayed 4 nights in Feb 2020
Response from leela on 29 Feb 2020
Dear Value Guest, Greetings from My Hotel @ KL Sentral!!! We appreciate your feedback as we continuously strive to improve our service and facilities and only through comments provided by our valued guests we will be able to do so. Once again thank you for your feedback and We look forward to welcome you back again soon. Yours Sincerely, The Management of My Hotel @ Kl Sentral

6/10 Okay

Kok Kang

Travelled with family
Liked: Cleanliness
Good location for early morning KLIA.
Stayed 1 night in Feb 2020
Response from leela on 29 Feb 2020
Dear Value Guest, Greetings from My Hotel @ Kl Sentral!!! I am delighted that you enjoyed your stay and you found our location, property facilities to your liking. We look forward to welcome you back again soon. Yours Sincerely, The Management of My Hotel @ Kl Sentral

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Leela on 11 Feb 2020
Dear Value Guest, Greetings from My Hotel @ Kl Sentral!!! I am delighted that you enjoyed your stay and you found our location, property facilities to your liking. We look forward to welcome you back again soon. Yours Sincerely, The Management of My Hotel @ Kl Sentral

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dishonest bunch
Hidden charges, dirty bed sheets and smelly pillows. Smelly bathroom. I do not recommend this hotel. Horrible service. So smelly I had to sleep with Windows open
Stayed 1 night in Feb 2020
Response from Leela on 11 Feb 2020
Dear Value Guest, Greetings from My Hotel @ KL Sentral!!! Thank you for your comments regarding your recent stay with us. Please be assured that your comments will be shared with the team as an avenue for improvements. Rest assured that this is an isolated incident and do not reflect the quality of the hotel. We sincerely hope that we will have the pleasure of welcoming you back in the near future so that we can provide you with a more pleasant experience. Yours Sincerely, The Management of My Hotel @ Kl Sentral

8/10 Good

Thina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from leela on 27 Jan 2020
Dear Value Guest, Greetings from My Hotel @ Kl Sentral!!! I am delighted that you enjoyed your stay and you found our location, property facilities to your liking. We look forward to welcome you back again soon. Yours Sincerely, The Management of My Hotel @ Kl Sentral

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020
Response from leela on 17 Jan 2020
Dear Value Guest, Greetings from My Hotel @ Kl Sentral!!! I am delighted that you enjoyed your stay and you found our location, property facilities to your liking. We look forward to welcome you back again soon. Yours Sincerely, The Management of My Hotel @ Kl Sentral

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from leela on 17 Jan 2020
Dear Value Guest, Greetings from My Hotel @ Kl Sentral!!! I am delighted that you enjoyed your stay and you found our location, property facilities to your liking. We look forward to welcome you back again soon. Yours Sincerely, The Management of My Hotel @ Kl Sentral

8/10 Good

TAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from leela on 2 Jan 2020
Dear Value Guest, Greetings from My Hotel @ Kl Sentral!!! I am delighted that you enjoyed your stay and you found our location, property facilities to your liking. We look forward to welcome you back again soon. Yours Sincerely, The Management of My Hotel @ Kl Sentral

6/10 Okay

Verified traveller

Liked: Cleanliness
The hotel has three branches. My booking did not state this and I had to carry my luggage to two of the branches until I found the right branch. After I arrived at the right branch, again I had to carry my luggage around to tw blocks away to get to the correct building. What a merry go round for Christmas Day. Terribly noisy as the restaurant downstairs had customers who woke me up at two in the morning !!!
Stayed 1 night in Dec 2019
Response from M.Siva on 30 Dec 2019
Dear Value Guest, Greetings from My Hotel @ KL Sentral!!! Thank you for your comments regarding your recent stay with us. Please be assured that your comments will be shared with the team as an avenue for improvements. Rest assured that this is an isolated incident and do not reflect the quality of the hotel. We sincerely hope that we will have the pleasure of welcoming you back in the near future so that we can provide you with a more pleasant experience. Yours Sincerely, The Management of My Hotel @ Kl Sentral

6/10 Okay

Chua

Disliked: Cleanliness
OK for a budget hotel but cleanliness is a problem
The bedsheet was dirty. Floor was dusty.
Stayed 1 night in Dec 2019
Response from leela on 24 Dec 2019
Dear Value Guest, Greetings from My Hotel @ KL Sentral!!! We appreciate your feedback as we continuously strive to improve our service and facilities and only through comments provided by our valued guests we will be able to do so. Once again thank you for your feedback and We look forward to welcome you back again soon. Yours Sincerely, The Management of My Hotel @ Kl Sentral

8/10 Good

Angelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed with the breakfast set provided as we had to go to a cafe nearby. Could have informed us no breakfast available and we find our own instead. For the price, not surprised with the room. Overall room and hotel neat and clean
Stayed 1 night in Dec 2019
Response from M.Siva on 12 Dec 2019
Dear Value Guest, Greetings from My Hotel @ KL Sentral!!! We appreciate your feedback as we continuously strive to improve our service and facilities and only through comments provided by our valued guests we will be able to do so. Once again thank you for your feedback and We look forward to welcome you back again soon. Yours Sincerely, The Management of My Hotel @ Kl Sentral

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel smells good
Stayed 1 night in Dec 2019
Response from leela on 11 Dec 2019
Dear Value Guest, Greetings from My Hotel @ Kl Sentral!!! I am delighted that you enjoyed your stay and you found our location, property facilities to your liking. We look forward to welcome you back again soon. Yours Sincerely, The Management of My Hotel @ Kl Sentral

8/10 Good

Goh

Disliked: Property conditions & facilities, room comfort
Parking problem busy area but 2 star price ok
Stayed 1 night in Dec 2019
Response from leela on 11 Dec 2019
Dear Value Guest, Greetings from My Hotel @ Kl Sentral!!! I am delighted that you enjoyed your stay and you found our location, property facilities to your liking. We look forward to welcome you back again soon. Yours Sincerely, The Management of My Hotel @ Kl Sentral

10/10 Excellent

BENG HOOI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from M.Siva on 27 Nov 2019
Dear Value Guest, Greetings from My Hotel @ Kl Sentral!!! I am delighted that you enjoyed your stay and you found our location, property facilities to your liking. We look forward to welcome you back again soon. Yours Sincerely, The Management of My Hotel @ Kl Sentral

10/10 Excellent

manoj

Stayed 1 night in Nov 2019

8/10 Good

Mike, Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel solely for its proximity to the Sentral station to facilitate our transportation for sightseeing and dining. We only used the room for showering and sleeping. It is a basic hotel and you get what you pay for but is clean and it was perfect for our purpose. We would do it over again and would recommend it to others like us.
Stayed 2 nights in Nov 2019
Response from leela on 22 Nov 2019
Dear Mr Mike, Greetings from My Hotel @ Kl Sentral!!! I am delighted that you enjoyed your stay and you found our location, property facilities to your liking. We look forward to welcome you back again soon. Yours Sincerely, The Management of My Hotel @ Kl Sentral

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
You will spend 60USD for a cubicle for 2 for 3 hours at KLIA2, take a bus to Sentral for 4USD and spend the whole night at My Hotel for 15USD. It's a no-brainer. The rooms are small but comfortable and the staff are helpful.
Stayed 1 night in Oct 2019
Response from leela on 31 Oct 2019
Dear Value Guest, Greetings from My Hotel @ Kl Sentral!!! I am delighted that you enjoyed your stay and you found our location, property facilities to your liking. We look forward to welcome you back again soon. Yours Sincerely, The Management of My Hotel @ Kl Sentral

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to transportation and restuarants .
Stayed 1 night in Oct 2019
Response from leela on 22 Nov 2019
Dear Value Guest, Greetings from My Hotel @ Kl Sentral!!! I am delighted that you enjoyed your stay and you found our location, property facilities to your liking. We look forward to welcome you back again soon. Yours Sincerely, The Management of My Hotel @ Kl Sentral

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2019
Response from leela on 31 Oct 2019
Dear Value Guest, Greetings from My Hotel @ Kl Sentral!!! I am delighted that you enjoyed your stay and you found our location, property facilities to your liking. We look forward to welcome you back again soon. Yours Sincerely, The Management of My Hotel @ Kl Sentral

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Leela on 22 Oct 2019
Dear Value Guest, Greetings from My Hotel @ KL Sentral!!! We appreciate your feedback as we continuously strive to improve our service and facilities and only through comments provided by our valued guests we will be able to do so. Once again thank you for your feedback and We look forward to welcome you back again soon. Yours Sincerely, The Management of My Hotel @ Kl Sentral

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from leela on 2 Oct 2019
Dear Value Guest, Greetings from My Hotel @ Kl Sentral!!! I am delighted that you enjoyed your stay and you found our location, property facilities to your liking. We look forward to welcome you back again soon. Yours Sincerely, The Management of My Hotel @ Kl Sentral

8/10 Good

Yuejing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from leela on 26 Sep 2019
Dear Value Guest, Greetings from My Hotel @ Kl Sentral!!! I am delighted that you enjoyed your stay and you found our location, property facilities to your liking. We look forward to welcome you back again soon. Yours Sincerely, The Management of My Hotel @ Kl Sentral

6/10 Okay

Verified traveller

Stayed 3 nights in Sep 2019
Response from leela on 26 Sep 2019
Dear Value Guest, Greetings from My Hotel @ Kl Sentral!!! I am delighted that you enjoyed your stay and you found our location, property facilities to your liking. We look forward to welcome you back again soon. Yours Sincerely, The Management of My Hotel @ Kl Sentral

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019
Response from leela on 26 Sep 2019
Dear Value Guest, Greetings from My Hotel @ Kl Sentral!!! I am delighted that you enjoyed your stay and you found our location, property facilities to your liking. We look forward to welcome you back again soon. Yours Sincerely, The Management of My Hotel @ Kl Sentral

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2019
Response from Leela on 13 Sep 2019
Dear Value Guest, Greetings from My Hotel @ KL Sentral!!! We appreciate your feedback as we continuously strive to improve our service and facilities and only through comments provided by our valued guests we will be able to do so. Once again thank you for your feedback and We look forward to welcome you back again soon. Yours Sincerely, The Management of My Hotel @ Kl Sentral

6/10 Okay

Teoh

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Service improvement
First impression wasn't good. The receptionist at the counter wasn't friendly and the service was way too much to be improved as it's written in email to be check in by 1pm but we were only allowed to check in by 2pm
Stayed 1 night in Aug 2019
Response from M.Siva on 5 Sep 2019
Dear Mr. Teoh, Greetings from My Hotel @ KL Sentral!!! Thank you for your comments regarding your recent stay with us. Please be assured that your comments will be shared with the team as an avenue for improvements. Rest assured that this is an isolated incident and do not reflect the quality of the hotel. We sincerely hope that we will have the pleasure of welcoming you back in the near future so that we can provide you with a more pleasant experience. Yours Sincerely, The Management of My Hotel @ Kl Sentral

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from M.Siva on 5 Sep 2019
Dear Value Guest, Greetings from My Hotel @ Kl Sentral!!! I am delighted that you enjoyed your stay and you found our location, property facilities to your liking. We look forward to welcome you back again soon. Yours Sincerely, The Management of My Hotel @ Kl Sentral

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Should be 2 pm i check out , but the reception said it's 1 pm . So stupid ?
Stayed 1 night in Aug 2019

8/10 Good

ASHFAQ

Liked: Property conditions & facilities, room comfort
Stayed 7 nights in Aug 2019
Response from M.Siva on 30 Aug 2019
Dear En. Ashfaq, Greetings from My Hotel @ Kl Sentral!!! I am delighted that you enjoyed your stay and you found our location, property facilities to your liking. We look forward to welcome you back again soon. Yours Sincerely, The Management of My Hotel @ Kl Sentral

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel is near public trans and restaurants.
Stayed 3 nights in Aug 2019
Response from M.Siva on 30 Aug 2019
Dear Value Guest, Greetings from My Hotel @ Kl Sentral!!! I am delighted that you enjoyed your stay and you found our location, property facilities to your liking. We look forward to welcome you back again soon. Yours Sincerely, The Management of My Hotel @ Kl Sentral

10/10 Excellent

john

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean small basic room short walk from Sentral St
Excellent value
Stayed 1 night in Aug 2019
Response from M.Siva on 19 Aug 2019
Dear Mr. John, Greetings from My Hotel @ Kl Sentral!!! I am delighted that you enjoyed your stay and you found our location, property facilities to your liking. We look forward to welcome you back again soon. Yours Sincerely, The Management of My Hotel @ Kl Sentral

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
value for money
Stayed 1 night in Aug 2019
Response from M.Siva on 19 Aug 2019
Dear Value Guest, Greetings from My Hotel @ KL Sentral!!! We appreciate your feedback as we continuously strive to improve our service and facilities and only through comments provided by our valued guests we will be able to do so. Once again thank you for your feedback and We look forward to welcome you back again soon. Yours Sincerely, The Management of My Hotel @ Kl Sentral

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jul 2019

6/10 Okay

Kuslela Monabella

Liked: Room comfort
It was nice
Stayed 2 nights in Jul 2019
Response from M.Siva on 31 Jul 2019
Dear Ms. Kuslela, Greetings from My Hotel @ Kl Sentral!!! I am delighted that you enjoyed your stay and you found our location, property facilities to your liking. We look forward to welcome you back again soon. Yours Sincerely, The Management of My Hotel @ Kl Sentral

2/10 Terrible

S

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
i call and inform the hotel that i will be late and i can only be at the hotel at around 1130pm to 12pm. The hotel staff said he will hold the room for me. but when i reached the hotel at 11.15pm i was told that there was on room for me. i feel that this is not good for the hotel i will never again book or stay in this type of hotel. it is in the of the night i just drove all the way from JB and i had to go looking for a room to stay
Stayed 2 nights in Jul 2019
Response from leela on 19 Jul 2019
Dear Value Guest, Greetings from My Hotel @ KL Sentral!!! We appreciate your feedback as we continuously strive to improve our service and facilities and only through comments provided by our valued guests we will be able to do so. Once again thank you for your feedback and We look forward to welcome you back again soon. Yours Sincerely, The Management of My Hotel @ Kl Sentral

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
the location & properties facilities was good except for the electrical appliance like an iron with the iron board should be replace with the new unit since it's bad condition ; sticky ; black stamp; and it's almost burn my shirt :-(
Stayed 1 night in Jul 2019
Response from leela on 19 Jul 2019
Dear Value Guest, Greetings from My Hotel @ KL Sentral!!! We appreciate your feedback as we continuously strive to improve our service and facilities and only through comments provided by our valued guests we will be able to do so. Once again thank you for your feedback and We look forward to welcome you back again soon. Yours Sincerely, The Management of My Hotel @ Kl Sentral

6/10 Okay

Verified traveller

Stayed 3 nights in Jun 2019
Response from Siva on 3 Jul 2019
Dear Mr. Value Guest, Greetings from My Hotel @ KL Sentral!!! We appreciate your feedback as we continuously strive to improve our service and facilities and only through comments provided by our valued guests we will be able to do so. Once again thank you for your feedback and We look forward to welcome you back again soon. Yours Sincerely, The Management of My Hotel @ Kl Sentral

6/10 Okay

Tanveer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Next time I not booking from your site
I booked the hotel from your site the hotel staff said this booking is not paid by you this building you have to book another building there is very small room I clearly mentioned room should be next building of sing chappati house but that are denay how is this and that are charge more 280/- ringet which I have to pay may card this is very bad experience next time I never book any hotel aur any airlines booking from your side because you are cheat the Coustomer and I have so many time give the request hotel staff give me sleep I pay you more 280/- Rm but she told me I don't have any receipts I send you by mail I call to my all friends your company do like that
Stayed 14 nights in May 2019
Response from leela on 20 Jun 2019
Dear Mr. Tanveer, Greetings!!! Thank you for your comments regarding your recent stay with us. Please be assured that your comments will be shared with the team as an avenue for improvements. Sir your booking thru to online the expedia will sent the receipt by email as hotel rules here we cant issue the receipt as long we can issue receipt for tourism tax which is ur pay to the hotel directly Rest assured that this is an isolated incident and do not reflect the quality of the hotel. We sincerely hope that we will have the pleasure of welcoming you back in the near future so that we can provide you with a more pleasant experience. Yours Sincerely, The Management of My Hotel @ Kl Sentral

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from leela on 11 May 2019
Dear Ms Hannah, Greetings from My Hotel @ Kl Sentral!!! I am delighted that you enjoyed your stay and you found our location, property facilities to your liking. We look forward to welcome you back again soon. Yours Sincerely, The Management of My Hotel @ Kl Sentral

6/10 Okay

Verified traveller

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stayed 19 nights in Apr 2019
Response from Leela on 8 May 2019
Dear Value Guest, Greetings from My Hotel @ KL Sentral!!! We appreciate your feedback as we continuously strive to improve our service and facilities and only through comments provided by our valued guests we will be able to do so. Once again thank you for your feedback and We look forward to welcome you back again soon. Yours Sincerely, The Management of My Hotel @ Kl Sentral

4/10 Poor

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
It is located nearby to KL Sentral monorail (2minutes walk) , food and convenient stores. Room that im in is spacious and big. However, this hotel is very noisy at night as there are drunkards around. Despite me having notified the security to chase away the people, however they came back after a few hours. Security wise is poor as anyone can easily access to the units,although there's a security guard at ground floor standing. In addition, i must clarify that there are 3 My Hotels at kl sentral area. Thus, you must set ypur GPS properly to my hotel @kl sentral for this unit, not just my hotel. I had to walk some distances around Jln Thambipillay to get finally into this hotel, after 30 minutes. The reception of this hotel is situated at the other side of the road (about 20 metres away) , thus it is a bit of hussle when you are checking in and out,especially at night and those with kids and many luggages or raining.
Stayed 2 nights in Apr 2019
Response from leela on 30 Apr 2019
Dear Value Guest, Greetings from My Hotel @ Kl Sentral!!! I am delighted that you enjoyed your stay and you found our location, property facilities to your liking. thanks for your sharing We appreciate your feedback as we continuously strive to improve our service and facilities and only through comments provided by our valued guests we will be able to do so. We look forward to welcome you back again soon. Yours Sincerely, The Management of My Hotel @ Kl Sentral

8/10 Good

anders, Lbn

Business traveller
Liked: Cleanliness, staff & service, amenities
the internet line was poor, couldn't use the services
Stayed 2 nights in Apr 2019
Response from leela on 15 Apr 2019
Dear Value Guest, Greetings!!! Thank you for your comments regarding your recent stay with us. Please be assured that your comments will be shared with the team as an avenue for improvements. Rest assured that this is an isolated incident and do not reflect the quality of the hotel. We sincerely hope that we will have the pleasure of welcoming you back in the near future so that we can provide you with a more pleasant experience. Yours Sincerely, The Management of My Hotel @ Kl Sentral

8/10 Good

LU, SIBU,SARAWAK,MALAYSIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from leela on 10 Apr 2019
Dear Value Guest, Greetings!!! Thank you for your comments regarding your recent stay with us. Please be assured that your comments will be shared with the team as an avenue for improvements. Rest assured that this is an isolated incident and do not reflect the quality of the hotel. We sincerely hope that we will have the pleasure of welcoming you back in the near future so that we can provide you with a more pleasant experience. Yours Sincerely, The Management of My Hotel @ Kl Sentral

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for Sentral Station
Overnight for airport
Stayed 1 night in Mar 2019
Response from leela on 10 Apr 2019
Dear Value Guest, Greetings!!! Thank you for your comments regarding your recent stay with us. Please be assured that your comments will be shared with the team as an avenue for improvements. Rest assured that this is an isolated incident and do not reflect the quality of the hotel. We sincerely hope that we will have the pleasure of welcoming you back in the near future so that we can provide you with a more pleasant experience. Yours Sincerely, The Management of My Hotel @ Kl Sentral

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
No parking provided.
Stayed 1 night in Mar 2019
Response from leela on 2 Apr 2019
Dear Value , Greetings from My Hotel @ Kl Sentral!!! I am delighted that you enjoyed your stay and you found our location, property facilities to your liking. We look forward to welcome you back again soon. here we only have public parking Yours Sincerely, The Management of My Hotel @ Kl Sentral

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the staff were all friendly and the room is clean.
Stayed 2 nights in Mar 2019
Response from leela on 29 Mar 2019
Dear Value Guest, Greetings from My Hotel @ Kl Sentral!!! I am delighted that you enjoyed your stay and you found our location, property facilities to your liking. We look forward to welcome you back again soon. Yours Sincerely, The Management of My Hotel @ Kl Sentral

8/10 Good

Hartini, KK Sabah-Imago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
The reception and staff were friendly and helpful. Drawback was on my last day of stay when I had to wait for more than thirty minutes for the iron and stand which didn't appear (requested by phone twice). I told reception about this when checking and they apologized. Hope this doesn't happen again. If the iron request wasn't a problem would have given full marks
Stayed 4 nights in Mar 2019
Response from leela on 26 Mar 2019
Dear Ms Hartini, Greetings from My Hotel @ KL Sentral !!! We will continue to strive to improve our service and facilities and will only be able to do so. Once again, thank you for your feedback, we look forward to welcoming you back soon. Yours Sincerely, The Management of My Hotel @ Kl Sentral