Reception
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Reviews of OYO 334 Everest Hotel

2 out of 5
OYO 334 Everest Hotel
23, Medan Pasar, City Centre, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

Reviews

4.4
Rating 10 - Excellent. 1 out of 6 reviews" "
Rating 8 - Good. 0 out of 6 reviews" "
Rating 6 - Okay. 1 out of 6 reviews" "
Rating 4 - Poor. 1 out of 6 reviews" "
Rating 2 - Terrible. 3 out of 6 reviews" "

4.0/10

Cleanliness

4.4/10

Staff & service

5.4/10

Amenities

4.4/10

Property conditions & facilities

Reviews

2/10 Terrible

MARLIZANLIJAE, SHAH ALAM

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I came to late check-in at 11pm on 28 september 2019 but without prior notice my room was given to someone else. please investigate this matter ASAP!!
Stayed 1 night in Sep 2019
Response from Joey on 21 Nov 2019
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback. Regards, Joey

2/10 Terrible

Aditya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Stayed 2 nights in Aug 2019
Response from Edward on 3 Sep 2019
Sincere Apologies, Aditya! We’re disappointed to see that our guest is dissatisfied with our services. However, we’d love to understand the reason behind the problem you have faced to enhance your experience with us. Hope to hear from you soon :) Regards, Edward

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
location is the only reason I choose this place
Stayed 1 night in Jul 2019
Response from Ravneet on 22 Jul 2019
Hi, We're extremely apologetic to know that your experience with us has not been a pleasant one. We’ll definitely work on your feedback to provide the best possible experience next time Regards, Ravneet

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice
Stayed 1 night in Jun 2019
Response from Cheshta on 25 Jun 2019
Hi, Thanks for your kind words of appreciation. Have a wonderful day! Regards, Cheshta

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2019
Response from Ritesh on 14 Jan 2019
Hi, Guest! Thank you for taking out your valuable time to rate us. We apologize for the dissatisfaction and we'll surely put in our best effort to keep up with your expectations in the future. Regards, Ritesh

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Surrounded by aimless men smoking
If it was not for the friendly cleaner I would have left early. Receptionists very unfriedly Rooms noisy People smoking in corridors TV did not work Sink blocked on day two and every day I was told plumber was coming. By day five he never came I lost my phone on a bus. Receptionist said hotel did not have a phone that I could use to phone a friend. Fortunately cleaner loaned me her phone to call. One the day before leaving receptionist told me I owed one more day payment. I showed her the Expedia evidence of full payment and received no apology just some excuse about internet problems.
Stayed 6 nights in Sep 2018
Response from Ritesh Yadav on 21 Sep 2018
Hi Guest, I truly regret the inconvenience caused and am deeply sorry for the trouble. Your feedback is truly appreciated & will surely help me in working towards a better guest experience in future. Thank you for sharing the same and for your understanding. I wish you a wonderful day ahead. Thanks, Ritesh Yadav