8th KM, Kuala Lumpur - Seremban Hwy, Sungai Besi, Seri Kembangan, Selangor
Reviews
7.2
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
no hot water, only three TV channels, no table, and there are ants. The only good thing is the staff was helpful, changed me to another room
Siu Pun
Stayed 4 nights in Mar 2023
Response from Eva on 15 Mar 2023
Hi, Siu Pun! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Eva
Great to hear this, Rachel! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Lisa
6/10 Okay
LIM WAY
Travelled with partner
20 Jan 2023
Disliked: Property conditions & facilities
Looks very old and I don’t like the yellow light. Feels horror
LIM WAY
Stayed 1 night in Jan 2023
Response from Ammy on 26 Jan 2023
Hi, thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.
Charmed to see you loved our services, Have a pleasant day ahead :) Regards, Kevin
8/10 Good
Verified traveller
Travelled with family and small children, Business traveller
31 Dec 2019
Liked: Cleanliness, staff & service
I like the location cause it’s near where i want to go. I didn’t the curtain cause the light can still go through. wakes me up
Verified traveller
Stayed 2 nights in Dec 2019
Response from OYO on 31 Dec 2019
Hi, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Kevin
6/10 Okay
Verified traveller
Travelled with family, Business traveller
19 Dec 2019
Liked: Cleanliness, staff & service
Affordable n all good
Verified traveller
Stayed 1 night in Dec 2019
Response from OYO on 20 Dec 2019
Loved to hear this, It will be great if you could spread the word amongst your circle. Have a pleasant day ahead :) Regards, Kevin
First of all the lobby was nice and room also. That's about the structure. But the staff's are not customer friendly and kinda rude. And the parking space is available at basement of the hotel but it's not really easy accessible. As we have to go out of the hotel and climb few narrow space for the dark staircase heading to basement parking. It was really disappointing for that. I will not even will choose over the hotel again. While checking in they don't even have my booking details.
DR
Stayed 1 night in Dec 2019
Response from OYO on 16 Dec 2019
Hi, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Kevin
6/10 Okay
Joanna
25 Nov 2019
Liked: Cleanliness
Disliked: Staff & service
Housekeeping service needs improvement
Hotel is clean and affordable, the housekeeping service is a bit disappointing. They actually forgot to tidy the bed and clean toilet bowl!
Hotel front lobby on renovation and there is no signage to inform Grab or Taxi driver where to wait!!! It is a one way direction and no u-turn because it is along the expressway.
i had to walk 100m under drizzle rain from the hotel to Grab car.
Joanna
Stayed 1 night in Nov 2019
Response from Zara on 26 Nov 2019
Hi, Joanna! We sincerely apologize for the trouble caused. Your comments will help us in the care of future guests more resolutely. Regards, Zara
Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Zara
Could be a very nice hotel but upkeep of the facility is very bad , quality of facility work is Indonesian standard , work done without supervision !
No hot water , as improvement , do not provide bar soap , wasteful , provide soap in
Liquid form in dispenser . People managing the hotel are very nice and courteous!
Verified traveller
Stayed 1 night in Nov 2019
Response from Zara on 16 Nov 2019
Hi, Sorry for the trouble faced. We have duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Zara
Delighted to hear your words of praise, Filzah! We will ensure to provide a consistent service in the future as well. Have a pleasant day ahead :) Regards, Zara
Delighted to hear your words of praise, Kee! We will ensure to provide a consistent service in the future as well. Have a pleasant day ahead :) Regards, Zara
Thanks for such a lovely review, Kee! We will strive to keep up with your expectations always. Regards, Zara
6/10 Okay
Verified traveller
16 Oct 2019
Verified traveller
Stayed 11 nights in Sep 2019
Response from Zara on 16 Oct 2019
Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Zara
ok, i get the room viewing outside for 2nd stay, i will rate 8/10 because the wood floor is slippery when your feet is wet....
MUHAMAD HAMIDI
Stayed 1 night in Oct 2019
Response from Zara on 12 Oct 2019
Thank you so much for the wonderful rating, As per the review, it seems that you are not completely satisfied with our services. Be assured, we have marked a note of this concern to ensure a comfortable and relaxing stay ahead :) Regards, Zara
10/10 Excellent
MUHAMAD HAMIDI
8 Oct 2019
Liked: Cleanliness, staff & service, room comfort
few things that they mislook : 1. Safe-deposit box
Overall about this hotel is a thumb up, but few things that they mislook :
1. Safe-deposit box not functioning at all seems just portray there display.
2. Signage from the carpark to lobby
3. Signage exit from basement carpark to carpark booth.
Well, I will return again as a return guest. Seriously, there is no easy access to go back to the hotel for those who come from outside Klang valley
MUHAMAD HAMIDI
Stayed 1 night in Sep 2019
Response from Zara on 9 Oct 2019
Thank you so much for the wonderful rating, As per the review, it seems that you are not completely satisfied with our services. Be assured, we have marked a note of this concern to ensure a comfortable and relaxing stay ahead :) Regards, Zara
10/10 Excellent
Verified traveller
5 Oct 2019
Verified traveller
Stayed 1 night in Sep 2019
Response from Zara on 6 Oct 2019
Thanks a ton for the amazing rating, We are glad that we succeeded in matching your experience with your expectations. Regards, Zara
close to burkit jalil and technology park.
have only local TV channels.
Verified traveller
Stayed 12 nights in Sep 2019
Response from Zara on 3 Oct 2019
Thank you so much for the wonderful rating, As per the review, it seems like you are not completely satisfied with our services provided. Be assured, we have marked a note of this concern to ensure a comfortable and relaxing stay ahead :) Regards, Zara
I felt like the bathroom was kind of gross. It was black appliances so I couldn’t tell how clean things were. The locals laughed when I told them I was staying here. Something about the place is haunted?
TravelLikeLocal
Stayed 2 nights in Aug 2019
Response from Edward on 22 Sep 2019
Thank you for rating us, We've duly noted your feedback and ensure better services in the future. Regards, Edward
Hi, Thank you for taking out your valuable time to rate us. It seems that you aren't completely satisfied with our services and we'll surely put in our best effort to keep up with your expectations in the future. Regards, Edward
Hi, As per the feedback, it seems that your stay with us has not been up to the mark, however, we'll definitely improvise our services with our continuous efforts. Do give us another chance and we'll ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Edward
10/10 Excellent
Verified traveller
13 Sep 2019
Verified traveller
Stayed 2 nights in Sep 2019
Response from Rehana on 13 Sep 2019
Thanks a ton for the amazing rating We’re glad that we succeeded in matching your experience with your expectations. Regards, Rehana!
6/10 Okay
Verified traveller
11 Sep 2019
Verified traveller
Stayed 1 night in Sep 2019
Response from Edward on 11 Sep 2019
Hi, As per the feedback, it seems that your stay with us has not been up to the mark, however, we'll definitely improvise our services with our continuous efforts. Do give us another chance and we'll ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Edward
6/10 Okay
Verified traveller
7 Sep 2019
Spaces clean
Verified traveller
Stayed 1 night in Sep 2019
Response from Edward on 8 Sep 2019
Sincere Apologies, We’re disappointed to see that our guest is dissatisfied with our services. However, we’d love to understand the reason behind the problem you have faced to enhance your experience with us. Hope to hear from you soon :) Regards, Edward
Hi, Zamri ! Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you soon with a pleasant experience. Regards, Edward
Hey, Thanks a ton for backing us up with the perfect rating. We will bring out best of our efforts to pull this off to a whole new level next time. Have a great day ahead. Regards, Zara
6/10 Okay
Verified traveller
Business traveller, Travelled with partner
3 Sep 2019
Facilities not bad
Verified traveller
Stayed 2 nights in Aug 2019
Response from Rehana on 3 Sep 2019
Hi, Thanks a lot for staying with us. Looking forward to hosting you soon. Regards, Rehana!
8/10 Good
Verified traveller
2 Sep 2019
Liked: Cleanliness, staff & service, amenities
Verified traveller
Stayed 1 night in Aug 2019
Response from Rehana on 3 Sep 2019
Thanks for the positive rating, Hope to host you soon :) Regards, Rehana!
10/10 Excellent
Verified traveller
1 Sep 2019
Verified traveller
Stayed 1 night in Aug 2019
Response from Zara on 2 Sep 2019
Loved to hear this, It’ll be great if you could spread the word amongst your circle. Have a pleasant day ahead :) Regards, Zara
6/10 Okay
Verified traveller
1 Sep 2019
Verified traveller
Stayed 1 night in Aug 2019
Response from Zara on 2 Sep 2019
Hi, Thank you for taking out your valuable time to rate us. We apologize for the dissatisfaction and we'll surely put in our best efforts to keep up with your expectations in the future. Regards, Zara
The parking is very bad with very narrow path to go down the parking area towards the exit. There is no warning on the extremely narrow path for car to go down.
Choy
Stayed 1 night in Aug 2019
Response from Zara on 31 Aug 2019
We regret that the stay turned out to be an average one Choy ! We’ve updated the feedback and the issues that troubled you up within our team and they’re working on it. Request you to take this as an off case, this is definitely not how we serve our guests. Hope to have another chance soon so we can make it up to you by an amazing stay ahead. Regards, Zara
Hi, Mohammed ! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you soon again with a pleasant experience. Regards, Zara
Dear Sir,
"Greetings from Unicorn Hotel!"
Thank you for your review and we hope to see you again.
2/10 Terrible
Verified traveller
18 Aug 2019
Liked: Staff & service
Disliked: Cleanliness, amenities
BED BUGS..BED BUGS..BED BUGS...found one crawling on my sheet in the morning. Killed it and there is nice spot of red blood on the sheet now. Took close up pics to prove it was a bed bug. Beware getting bed bugs in your luggage and bites from them. you might accidentally spread back to your house.....
Verified traveller
Stayed 1 night in Aug 2019
Response from Faizah Zanil (FOM) on 19 Aug 2019
Dear Sir/Madam,
On behalf of the Management, I would like to apologise for all inconvenience caused. We would love to hear more details from you and will look seriously into this matter. Appreciate if you can contact us.
The rooms are themed after racing vehicles. Painting is neat and attractive. The only issue is the bathroom door is quite transparent. uncomfortable.
Verified traveller
Stayed 1 night in May 2019
Response from Duty Manager on 17 Aug 2019
Dear valued guest,
Thank you for your review, on behalf of the Management, we will look into this matter.
8/10 Good
Aarna
5 Aug 2019
Liked: Staff & service
Disliked: Cleanliness
Aarna
Stayed 2 nights in Aug 2019
Response from Jayden on 6 Aug 2019
Hello Aarna,
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations.We look forward to welcoming you back to our hotel in the future.