Deluxe Triple Room | Bathroom | Shower, free toiletries, bidet, towels

Reviews of OYO Capital O 89357 Unicorn Hotel

3 out of 5
OYO Capital O 89357 Unicorn Hotel
8th KM, Kuala Lumpur - Seremban Hwy, Sungai Besi, Seri Kembangan, Selangor

Reviews

7.2

Good

Rating 10 - Excellent. 21 out of 112 reviews" "
Rating 8 - Good. 48 out of 112 reviews" "
Rating 6 - Okay. 22 out of 112 reviews" "
Rating 4 - Poor. 15 out of 112 reviews" "
Rating 2 - Terrible. 6 out of 112 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Siu Pun

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
no hot water, only three TV channels, no table, and there are ants. The only good thing is the staff was helpful, changed me to another room
Stayed 4 nights in Mar 2023
Response from Eva on 15 Mar 2023
Hi, Siu Pun! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Eva

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cheap but clean and the stuff very nice.
Stayed 1 night in Mar 2023
Response from Lisa on 7 Mar 2023
Great to hear this, Rachel! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Lisa

6/10 Okay

LIM WAY

Travelled with partner
Disliked: Property conditions & facilities
Looks very old and I don’t like the yellow light. Feels horror
Stayed 1 night in Jan 2023
Response from Ammy on 26 Jan 2023
Hi, thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
Bathroom not properly cleaned
Bathroom not properly cleaned
Stayed 5 nights in Mar 2020
Response from Nur on 23 Mar 2020
Hi, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Nur

8/10 Good

MUHAMAD HAMIDI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok
Stayed 1 night in Mar 2020
Response from Joey on 11 Mar 2020
Hi, Hamidi! Thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, Joey

8/10 Good

Pravin

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from OYO on 2 Feb 2020
Hi, Pravin! Thanks for your kind words of appreciation. Have a wonderful day! Regards, Kevin

8/10 Good

Tan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Comfortable to stay
Stayed 1 night in Jan 2020
Response from OYO on 15 Jan 2020
Charmed to see you loved our services, Have a pleasant day ahead :) Regards, Kevin

8/10 Good

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
I like the location cause it’s near where i want to go. I didn’t the curtain cause the light can still go through. wakes me up
Stayed 2 nights in Dec 2019
Response from OYO on 31 Dec 2019
Hi, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Kevin

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Affordable n all good
Stayed 1 night in Dec 2019
Response from OYO on 20 Dec 2019
Loved to hear this, It will be great if you could spread the word amongst your circle. Have a pleasant day ahead :) Regards, Kevin

4/10 Poor

DR, KUALA LUMPUR

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all the lobby was nice and room also. That's about the structure. But the staff's are not customer friendly and kinda rude. And the parking space is available at basement of the hotel but it's not really easy accessible. As we have to go out of the hotel and climb few narrow space for the dark staircase heading to basement parking. It was really disappointing for that. I will not even will choose over the hotel again. While checking in they don't even have my booking details.
Stayed 1 night in Dec 2019
Response from OYO on 16 Dec 2019
Hi, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Kevin

6/10 Okay

Joanna

Liked: Cleanliness
Disliked: Staff & service
Housekeeping service needs improvement
Hotel is clean and affordable, the housekeeping service is a bit disappointing. They actually forgot to tidy the bed and clean toilet bowl! Hotel front lobby on renovation and there is no signage to inform Grab or Taxi driver where to wait!!! It is a one way direction and no u-turn because it is along the expressway. i had to walk 100m under drizzle rain from the hotel to Grab car.
Stayed 1 night in Nov 2019
Response from Zara on 26 Nov 2019
Hi, Joanna! We sincerely apologize for the trouble caused. Your comments will help us in the care of future guests more resolutely. Regards, Zara

2/10 Terrible

CHYE FOOK

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Zara on 26 Nov 2019
Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Zara

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Could be a very nice hotel but upkeep of the facility is very bad , quality of facility work is Indonesian standard , work done without supervision ! No hot water , as improvement , do not provide bar soap , wasteful , provide soap in Liquid form in dispenser . People managing the hotel are very nice and courteous!
Stayed 1 night in Nov 2019
Response from Zara on 16 Nov 2019
Hi, Sorry for the trouble faced. We have duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Zara

10/10 Excellent

Fahad

Stayed 3 nights in Nov 2019

10/10 Excellent

Filzah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
so amazing
Stayed 1 night in Nov 2019
Response from Zara on 15 Nov 2019
Delighted to hear your words of praise, Filzah! We will ensure to provide a consistent service in the future as well. Have a pleasant day ahead :) Regards, Zara

4/10 Poor

Boon Boon

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Zara on 12 Nov 2019
Appreciate your positive rating, We do take pride in catering to our guests needs the best way we can. Keep this love coming :) Regards, Zara

8/10 Good

TING HWEE

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Nov 2019
Response from Zara on 12 Nov 2019
Glad to see that you have rated us positively, Do give us more chances to delight you in the future as well. Regards, Zara

10/10 Excellent

Kee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Good
Stayed 1 night in Oct 2019
Response from Zara on 2 Nov 2019
Delighted to hear your words of praise, Kee! We will ensure to provide a consistent service in the future as well. Have a pleasant day ahead :) Regards, Zara

10/10 Excellent

Kee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very good overall
Stayed 1 night in Oct 2019
Response from Zara on 21 Oct 2019
Thanks for such a lovely review, Kee! We will strive to keep up with your expectations always. Regards, Zara

6/10 Okay

Verified traveller

Stayed 11 nights in Sep 2019
Response from Zara on 16 Oct 2019
Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Zara

8/10 Good

MUHAMAD HAMIDI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall is nice and easy
ok, i get the room viewing outside for 2nd stay, i will rate 8/10 because the wood floor is slippery when your feet is wet....
Stayed 1 night in Oct 2019
Response from Zara on 12 Oct 2019
Thank you so much for the wonderful rating, As per the review, it seems that you are not completely satisfied with our services. Be assured, we have marked a note of this concern to ensure a comfortable and relaxing stay ahead :) Regards, Zara

10/10 Excellent

MUHAMAD HAMIDI

Liked: Cleanliness, staff & service, room comfort
few things that they mislook : 1. Safe-deposit box
Overall about this hotel is a thumb up, but few things that they mislook : 1. Safe-deposit box not functioning at all seems just portray there display. 2. Signage from the carpark to lobby 3. Signage exit from basement carpark to carpark booth. Well, I will return again as a return guest. Seriously, there is no easy access to go back to the hotel for those who come from outside Klang valley
Stayed 1 night in Sep 2019
Response from Zara on 9 Oct 2019
Thank you so much for the wonderful rating, As per the review, it seems that you are not completely satisfied with our services. Be assured, we have marked a note of this concern to ensure a comfortable and relaxing stay ahead :) Regards, Zara

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019
Response from Zara on 6 Oct 2019
Thanks a ton for the amazing rating, We are glad that we succeeded in matching your experience with your expectations. Regards, Zara

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to burkit jalil and technology park. have only local TV channels.
Stayed 12 nights in Sep 2019
Response from Zara on 3 Oct 2019
Thank you so much for the wonderful rating, As per the review, it seems like you are not completely satisfied with our services provided. Be assured, we have marked a note of this concern to ensure a comfortable and relaxing stay ahead :) Regards, Zara

8/10 Good

TravelLikeLocal, Dallas, TX

Liked: Staff & service, amenities, property conditions & facilities
I felt like the bathroom was kind of gross. It was black appliances so I couldn’t tell how clean things were. The locals laughed when I told them I was staying here. Something about the place is haunted?
Stayed 2 nights in Aug 2019
Response from Edward on 22 Sep 2019
Thank you for rating us, We've duly noted your feedback and ensure better services in the future. Regards, Edward

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Edward on 22 Sep 2019
Hi, Thank you for taking out your valuable time to rate us. It seems that you aren't completely satisfied with our services and we'll surely put in our best effort to keep up with your expectations in the future. Regards, Edward

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-----------
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Stayed 3 nights in Sep 2019
Response from Edward on 18 Sep 2019
Hi, As per the feedback, it seems that your stay with us has not been up to the mark, however, we'll definitely improvise our services with our continuous efforts. Do give us another chance and we'll ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Edward

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019
Response from Rehana on 13 Sep 2019
Thanks a ton for the amazing rating We’re glad that we succeeded in matching your experience with your expectations. Regards, Rehana!

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2019
Response from Edward on 11 Sep 2019
Hi, As per the feedback, it seems that your stay with us has not been up to the mark, however, we'll definitely improvise our services with our continuous efforts. Do give us another chance and we'll ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Edward

6/10 Okay

Verified traveller

Spaces clean
Stayed 1 night in Sep 2019
Response from Edward on 8 Sep 2019
Sincere Apologies, We’re disappointed to see that our guest is dissatisfied with our services. However, we’d love to understand the reason behind the problem you have faced to enhance your experience with us. Hope to hear from you soon :) Regards, Edward

8/10 Good

Zamri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Edward on 5 Sep 2019
Hi, Zamri ! Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you soon with a pleasant experience. Regards, Edward

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Sep 2019
Response from Zara on 4 Sep 2019
Thank you for the appreciation, We hope to give you a consistent service every time. Regards, Zara

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Zara on 4 Sep 2019
Hey, Thanks a ton for backing us up with the perfect rating. We will bring out best of our efforts to pull this off to a whole new level next time. Have a great day ahead. Regards, Zara

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Facilities not bad
Stayed 2 nights in Aug 2019
Response from Rehana on 3 Sep 2019
Hi, Thanks a lot for staying with us. Looking forward to hosting you soon. Regards, Rehana!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Aug 2019
Response from Rehana on 3 Sep 2019
Thanks for the positive rating, Hope to host you soon :) Regards, Rehana!

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Zara on 2 Sep 2019
Loved to hear this, It’ll be great if you could spread the word amongst your circle. Have a pleasant day ahead :) Regards, Zara

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2019
Response from Zara on 2 Sep 2019
Hi, Thank you for taking out your valuable time to rate us. We apologize for the dissatisfaction and we'll surely put in our best efforts to keep up with your expectations in the future. Regards, Zara

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Zara on 1 Sep 2019
Thanks for the positive rating, Hope to welcome you again soon :) Regards, Zara

2/10 Terrible

Choy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely narrow parking path
The parking is very bad with very narrow path to go down the parking area towards the exit. There is no warning on the extremely narrow path for car to go down.
Stayed 1 night in Aug 2019
Response from Zara on 31 Aug 2019
We regret that the stay turned out to be an average one Choy ! We’ve updated the feedback and the issues that troubled you up within our team and they’re working on it. Request you to take this as an off case, this is definitely not how we serve our guests. Hope to have another chance soon so we can make it up to you by an amazing stay ahead. Regards, Zara

8/10 Good

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Zara on 31 Aug 2019
Hi, Mohammed ! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you soon again with a pleasant experience. Regards, Zara

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Duty Manager on 24 Aug 2019
Dear Sir, "Greetings from Unicorn Hotel!" Thank you for your review and we hope to see you again.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities
BED BUGS..BED BUGS..BED BUGS...found one crawling on my sheet in the morning. Killed it and there is nice spot of red blood on the sheet now. Took close up pics to prove it was a bed bug. Beware getting bed bugs in your luggage and bites from them. you might accidentally spread back to your house.....
Stayed 1 night in Aug 2019
Response from Faizah Zanil (FOM) on 19 Aug 2019
Dear Sir/Madam, On behalf of the Management, I would like to apologise for all inconvenience caused. We would love to hear more details from you and will look seriously into this matter. Appreciate if you can contact us.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are themed after racing vehicles. Painting is neat and attractive. The only issue is the bathroom door is quite transparent. uncomfortable.
Stayed 1 night in May 2019
Response from Duty Manager on 17 Aug 2019
Dear valued guest, Thank you for your review, on behalf of the Management, we will look into this matter.

8/10 Good

Aarna

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Aug 2019
Response from Jayden on 6 Aug 2019
Hello Aarna, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations.We look forward to welcoming you back to our hotel in the future.

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall its ok.. Nice Hotel with good price
Stayed 1 night in Jul 2019
Response from Duty Manager on 1 Aug 2019
Dear Valued Guest, Thank you for your review and we really hope to see you again.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
AIRCOND LAMBAT SEJUK. BILIK SEDIKIT BERHABUK. TAPI BOLEH TIDUR SBB TILAM DAN BANTAL EMPUK. TIADA GANGGUAN/BISING
Stayed 2 nights in Jul 2019

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Duty Manager. on 31 Jul 2019
Dear Sir, Thank you for review and we really looking forward to see you again.

10/10 Excellent

NUR SYAHIRAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super comfort room and i’ll repeat again to stay here😊
Stayed 1 night in Jul 2019
Response from Duty Manager on 31 Jul 2019
Dear Ms. Nur Syahirah, Thank you for review and we really looking forward to see you again.

8/10 Good

Kanita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Ms Faizah on 17 Jul 2019
Thanks for your feedback. Hope to see you again.