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Reviews of Royale Chulan Damansara

5 out of 5
Royale Chulan Damansara
2, Jalan PJU 7/3, Mutiara Damansara, Petaling Jaya, Selangor

Reviews

8.0

Very good

Rating 10 - Excellent. 188 out of 644 reviews" "
Rating 8 - Good. 297 out of 644 reviews" "
Rating 6 - Okay. 96 out of 644 reviews" "
Rating 4 - Poor. 38 out of 644 reviews" "
Rating 2 - Terrible. 25 out of 644 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Ket Yue

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed staying in the spacious room with a good view. The best part is the walkway from hotel to the Mutiara Damansara Metro station which is the Metro leading to Central station and all the major shopping centres We loved swimming in the infinity pool and watching the views from there.
Stayed 7 nights in Mar 2024
Response from The Management on 19 Apr 2024
Dear Ket Yue,Greetings from Royale Chulan Damansara!Thank you for taking the time to share your feedback. We're pleased to know that you had nice stay at Royale Chulan Damansara. We look forward to welcoming you back on your next visit to KL.Best regards, Royale Chulan Damansara Management

6/10 Okay

Harish

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 8 nights in Feb 2024
Response from The Management on 2 Apr 2024
Dear Harish on,Greetings from Royale Chulan Damansara!Thank you for your stay! We look forward to hosting you again for another wonderful stay.

2/10 Terrible

Ng

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Maintenace of room Is lacking
Stayed 1 night in Nov 2023
Response from Management on 5 Dec 2023
Dear Ng,Greeting from Royale Chulan Damansara!Thank you for sharing your feedback regarding the maintenance of your room during your recent stay on November 29, 2023. We apologize for any inconvenience you experienced, and we take your comments seriously.We are committed to ensuring the comfort and satisfaction of our guests, and your feedback will be thoroughly reviewed with our maintenance team to address any deficiencies. If you have specific details or areas that require attention, please feel free to provide more information.We appreciate your understanding and hope to have the opportunity to improve and better serve you during your future stays

8/10 Good

Yong Boo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impromptu stay
Overall ok but there is only 1 body towel. Usually 4/5 star provide hand and face towel but this hotel doesn’t. Bed is soft. Overall, it is a pleasant stay.
Stayed 1 night in Nov 2023
Response from Management on 5 Dec 2023
Dear Yong Boo,Greeting from Royale Chulan Damansara!Thank you for sharing your impromptu stay experience with us. We appreciate your feedback and are pleased to hear that your overall stay was pleasant.We apologize for any inconvenience regarding the towels. Your comment about the availability of only one body towel has been duly noted, and we will review our amenities to ensure a more comfortable experience for our guests.We're glad you found the bed to be soft, and we hope to have the opportunity to welcome you back for another enjoyable stay. If there's anything specific you would like us to address, please feel free to let us know.

6/10 Okay

Red

Travelled with partner
Liked: Staff & service, amenities
The only plus point is that it is quiet and peaceful. But the furnitures and upholstery are outdated with cracks and signs of rotting. The bed sheets had stains. Yikes. The breakfast was good, but it was 3 star at best. Price per night is expensive for the subpar things you get.
Stayed 1 night in Sep 2023

8/10 Good

Wee Meng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are spacious. Hotel is conveniently linked to The Curve which is a rather big mall. Close to Pertaling Jaya where the good food is. Room has all the standard facilities you would expect, everything was in working order. Furniture is a little worn and TV is around 29" which I think is rather small for the size of the room. All in all a pleasant experience.
Stayed 2 nights in Sep 2023

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service
I think hotel need some renovation.
Stayed 4 nights in Sep 2023

10/10 Excellent

TAK HENG

Travelled with family
Liked: Cleanliness, staff & service
Overall is good
Stayed 1 night in May 2023

2/10 Terrible

Syed

Stayed 3 nights in Mar 2023

8/10 Good

Millicent

Business traveller, Travelled with group
Liked: Staff & service, amenities
Staff were very friendly and always helpful, but carpets in the hallways a bit smelly I think need a bit more airing! Overall I enjoyed my stay and loved my room and room service!
Stayed 12 nights in Oct 2022

8/10 Good

JENILYN

Travelled with partner
Liked: Staff & service
No deep bath only shower
Stayed 1 night in Sep 2022

8/10 Good

Toh Wai Meng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

8/10 Good

Khor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice environments but he wall paper and some area a bit damaged due to wear and tear. I can imagine how nice it looks when the hotel was new. Generally if you want quiet, safety and walking distance to MRT then this hotel is great for you.
Stayed 2 nights in Jul 2022

6/10 Okay

Christine

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Property is very run down, there are cracks everywhere. Room has stains on the carpet and luggage area. Floor doesn’t feel clean. Bed is comfortable though. Staff are a bit laid back and slow to response to customers.
Stayed 2 nights in Jun 2022
Response from Public Relations on 7 Jul 2022
Dear Christine, Greetings from Royale Chulan Damansara! Thank you for taking your time in sharing your experience.Please give us the chance to serve you better on your forthcoming visit. Best regards

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need major reno
Light bulbs spoilt, power sockets spoilt, lift without security feature (everyone can go to every floor) gym without aircon with only 2 out of 4 threadmills working Saving grace was buffet breakfast: very good selection and tasty
Stayed 3 nights in Jun 2022
Response from Public Relations on 22 Jun 2022
Dear valued guest, Greetings from Royale Chulan Damansara! Thank you for taking the time to share your experience with us. We must apologize for the inconvenience you had experienced during your stay. We hope to have you back gain. Best regards

6/10 Okay

Azmin, Petaling Jaya

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
great location, great and helpful staff...but amenities and hotel condition is rather bad
Stayed 1 night in May 2022
Response from Public Relations on 14 Jun 2022
Dear Azmin, Greetings from Royale Chulan Damansara!thank you for choosing to stay with us. Look forward to having you back again soon.Warm regards

10/10 Excellent

teik hooi

Stayed 2 nights in May 2022
Response from Public Relations on 25 May 2022
Dear Teik Hooi, Greetings from Royale Chulan Damansara! Thank you for your feedback during your recent stay with us. We hope to have the honour of welcoming back to our hotel. Warm regards

10/10 Excellent

SITI NOOR ROSSALWANA BINTI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay!
Stayed 1 night in Apr 2022
Response from Public Relations on 14 Jun 2022
Dear Siti, Greetings from Royale Chulan Damansara! we are certainly glad that you had a great stay with us.We hope to have the honour of welcoming you back to our hotel. Warm regards

8/10 Good

Sarah

Stayed 1 night in Apr 2022
Response from Public Relations on 13 May 2022
Dear Sarah, Greetings from Royale Chulan Damansara! Thank you for choosing to stay with us. Look forward to having you back again soon.Warm regards

6/10 Okay

Declan

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Facilities are not well maintained
Overall, quite disappointing. The hotel was poorly maintained. Wall paper was peeling, the doors made squeaky noises, the carpet looks worn out, the furniture were damaged. The room also had a musky smell.
Stayed 2 nights in Apr 2022
Response from RCD on 26 Apr 2022
Dear Declan, Greetings from Royale Chulan Damansara! Thank you for choosing to stay with us. Please accept our most sincere apologies for the inconvenience you had experienced during your stay. Our management has been informed and will take necessary steps for improvement. Hope to have you staying with us again soon. Warm regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
We checked in at 4PM and yet one room was not ready.
Stayed 2 nights in Dec 2021
Response from Public Relations on 7 Jan 2022
Dear valued guest, Greetings from Royale Chulan Damansara! Thank you for choosing to stay with us. We are very sorry to hear about your unpleasant experienced during your stay.We hope to have the honour of welcoming you back to our hotel. Warm regards

10/10 Excellent

WAN NOR HASNY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Public Relations on 7 Jan 2022
Dear Wan, Greetings from Royale Chulan Damansara! Thank you for choosing to stay with us. Look forward to having you back again soon.Warm regards

6/10 Okay

LOONG KIT

Business traveller
Disliked: Cleanliness
The room have some stinky smell like carpet are wet before.
Stayed 3 nights in Oct 2020
Response from Public Relations on 21 Dec 2020
Dear Loong Kit, Greetings from Royale Chulan Damansara! Thank you for choosing to stay with us. We are very sorry to hear about your unpleasant experience during your stay. We hope to have the honor of welcoming you back to our hotel. Warm regards.

10/10 Excellent

teik hooi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Public Relations on 21 Dec 2020
Dear Teik Hooi, Greetings from Royale Chulan Damansara! We are certainly glad that you had a great stay with us.We hope to have the honour of welcoming you back to our hotel. Warm regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2020
Response from Public Relations on 21 Dec 2020
Dear valued guest, greetings from Royale Chulan Damansara! thank you for choosing to stay with us. Look forward to having you back again soon.Warm regards.

10/10 Excellent

TIM MUN

Stayed 2 nights in Aug 2020
Response from Public Relations on 21 Dec 2020
Dear Tim Mun, greetings from Royale Chulan Damansara! We are certainly glad that you had a great stay with us.We hope to have the honour of welcoming you back to our hotel. Warm regards.

4/10 Poor

Hengwai

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2020
Response from Public Relations on 21 Dec 2020
Dear Hengwai, greetings from Royale Chulan Damansara! Thank you for choosing to stay with us. Look forward to having you back again soon.Warm regards.

8/10 Good

HLYK, SGP

Liked: Cleanliness, staff & service, amenities
It was a weird stay this trip Booked a club room again and had excess to the executive lounge However I was charged for consuming can drinks in the room’s mini fridge ! When as a guest I could have had it free at the lounge just 25meters from the room It was real funny 😂 every time I think about it
Stayed 4 nights in Mar 2020
Response from Public Relations on 19 Mar 2020
Dear valued guest, Greetings from Royale Chulan Damansara! Thank you for taking your time in sharing your detailed experience.We must apologize on the drinks issue and will highlight to the Front Office Manager for her attention. Please give us the chance to serve you better on your forthcoming visit.Warm regards

8/10 Good

Joyce

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
20% off F&B
Great service as always. They even gave me a 20% discount off my F&B bill when I mentioned I was a silver member . No hassle. It’s good to know hotel are recognizing that FITs are going to bring in the business during these CV19 times...
Stayed 1 night in Mar 2020
Response from Public Relations on 13 Mar 2020
Dear Joyce, Greetings from Royale Chulan Damansara! We are glad to hear that you had a good stay with us. Thank you for putting a mention of our service in your feedback. Look forward to having you back again soon, Warm regards

8/10 Good

teik hooi

Stayed 2 nights in Mar 2020
Response from Public Relations on 21 Dec 2020
Dear Teik Hooi, greetings from Royale Chulan Damansara! thank you for choosing to stay with us. Look forward to having you back again soon.Warm regards.

8/10 Good

HLYK, Singapore

Liked: Cleanliness, staff & service, amenities
I’ve stayed this at property for nearly as long that it has been around It’s conveniently located and being near The Curve & Kidszania makes it a good location for families and don’t forget it has it own skating rink Rooms are getting old and dated though with some rooms requiring a makeover hopefully they could do this in phases so that it will continue to be a go to place to stay Some areas of the hotel do require immediate attention with floor tiles losing its grouting & popping tiles in other area of the hotel They do have eateries within the hotel however there are more food choices just steps away It’ll still be my choice of stay for years to come
Stayed 4 nights in Feb 2020
Response from Public Relations on 9 Mar 2020
Dear HLYK, Greetings from Royale Chulan Damansara! We appreciate your feedback and kind comments on our location. In reference to your feedback on our rooms and furnishing,we would like to inform that maintenance works are currently being carried out on a staggered basis in the effort of preserving our rooms and hotel's interior. We look forward to having you stay with us again. Warm regards

8/10 Good

LimBS, Perth

Travelled with partner
Location is good. The Curve is a great place for shopping and entertainment Plenty of eating places and walking distance to MRT station
Stayed 5 nights in Feb 2020
Response from Public Relations on 12 Feb 2020
Dear Lim, thank you for choosing to stay with us.It is great to know that you liked our hotel location. Look forward to having you back again soon. Warm regards, Public Relations Department

8/10 Good

Malathi, Singapore

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The discounted rate offered for breakfast at the point of check-in was good but it was not made clear that the offer is only valid at the point of check-in.
Stayed 3 nights in Jan 2020
Response from Public Relations on 30 Jan 2020
Dear Malathi, thank you for feedback. We look forward to welcoming you back soon. Best regards,Public Relations Department

10/10 Excellent

Lawrence Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Public Relations on 30 Jan 2020
Dear valued guest, we are certainly glad that you had a great stay with us. we would love to have you staying with us again. Best regards, Public Relations Department

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Non smoking room but strong cigarettes smell. Especially in the toilet. Carpet was dirty, aircond was not cold and water heater too hot. When complaint made to the receptionist, no response given. Disappointing as was expected to be well managed hotel.
Stayed 1 night in Jan 2020
Response from Public Relations on 24 Jan 2020
Dear valued guest, thank you for staying with us. However, we are very sorry about the housekeeping and maintenance issues that occur during your stay. This has been brought up to the head of the department’s concern to be more mindful and thorough in the cleanliness of our rooms and to strive to maintain the best quality of service we give to our guests. We hope that you will give us another chance to serve you better. Warm regards, Public Relations Department

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Poor Stay
It was a disappointing stay. The service staff upgrade me to a Premier room due to the poor handling when I called to book my room. However, the premier room that was given to me had fruit flies all over in the bath room. They are stuck to the walls and the floors of the shower and the bathroom and the fruit flies would fly all over you when you use the bathroom. It was disgusting. The hair dryer went dead in the middle of usage when I was rushing off for an meeting and it left me in a desperate situation with half blown hair going for a meeting.
Stayed 4 nights in Oct 2019
Response from Public Relations Department on 14 Jan 2020
Dear valued guest, Thank you for taking the time to share your feedback. We do take note on your comment and would like to express our sincere apology. Please do know that we will certainly take immediate action for correction and improvement. Despite the issues mentioned, we hope you would return to stay with us again. Best regards

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Booked a non smoking room; but the toilet smell constantly like a smoking room
Stayed 1 night in Dec 2019
Response from Public Relations Department on 14 Jan 2020
Dear valued guest, thank you for taking the time to share your experience with us. We must apologize for the inconvenience you had experienced during your stay. Our executive Housekeeper has been informed and stern action will be taken. We hope to have you back gain. Best regards

6/10 Okay

Norlia

Liked: Property conditions & facilities, room comfort
No VIP services for Hotel Gold member
I purposely select this hotel because there is an indicator that this hotel offers VIP services for Gold member. However it is very disappointing when they did not offer the VIP services during check in.
Stayed 1 night in Dec 2019

2/10 Terrible

samuri

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 star Hotel
My stay this time round was one bad experience for my family, the toilet wasn’t clean with little worms wriggling and Waiting for room service took too Long that I’ve to cleaned them myself. This is the first time I went into a room Without any towels and floor mats. We requested for a change of room but turn to deaf ear as the duty manager wasn’t around, all the time. This is will be our last stay with Royale Chulan.
Stayed 4 nights in Dec 2019

8/10 Good

ALEX

Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Hot water was not hot at all. After numerous informing the receptionist. They could not fix the problem and told that that’s the maximum. Door to the room dose not close properly upon entry and exit.
Stayed 4 nights in Dec 2019

8/10 Good

Kok Choon

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

6/10 Okay

Chun Hsien

Business traveller
Liked: Room comfort
We have no bath towel send to my rooms until 11pm and after only telling them 3 times. The house keeping is terrible
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Understand that the property is old, but at least upkeep the conditions of the room. The window back out curtain is torn, bathroom sink is clog, the toilet door gives out la huge crack sound when closing, as thou it is going to fall off.
Stayed 1 night in Dec 2019
Response from Nabila Shamsuddin on 19 Dec 2019
Dear, We appreciate your time taken to write us feedback. All points that you highlighted have been shared with the management for action taken. It will be better on your next stay with us. Hope to see you again. Best regards, Nabila Shamsuddin Public Relations Department

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
need to improve breakfast
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019