We felt sad and frustrated during checked-in. Hotel.com offered us option to pay online or pay at the hotel with the same charges at RM82.80 per night (including taxed and fees). Therefore we chose to pay at the hotel. But during checked in, the hotel manager insisted to charge us RM98.00 per night which was not promised earlier in Hotel.com. Moreover, the hotel room is not sound proof, and we felt so disturbed and being awake when other customers checked in and chit chat in front of their room during late night. The wifi signal is not strong enough.