Outdoor pool, pool umbrellas
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Reviews of AC Hotel by Marriott Kuantan

4 out of 5
AC Hotel by Marriott Kuantan
Jalan Teluk Sisek, Kuantan, Pahang

Reviews

8.6

Excellent

Rating 10 - Excellent. 170 out of 426 reviews" "
Rating 8 - Good. 207 out of 426 reviews" "
Rating 6 - Okay. 31 out of 426 reviews" "
Rating 4 - Poor. 15 out of 426 reviews" "
Rating 2 - Terrible. 3 out of 426 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sern Hui

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. But can improve with more TV channels.
Stayed 1 night in Mar 2024

10/10 Excellent

Raja Ezral Shafril, Ampang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good.
Stayed 1 night in Feb 2024

8/10 Good

Najwa

Liked: Staff & service, property conditions & facilities
I like staying here for my work trip however my latest stay at AC Hotel is quite disappointing. the toilet had this terrible smell. Smell like cockroaches and the aircond is not functioning well hence it’s very hot inside the room. Other than that, the hotel is very good

10/10 Excellent

Radakrishnan

Stayed 2 nights in Dec 2023

8/10 Good

Sern Hui

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A frequent guest but of late the change of ownership has impacted the personal touch. TV channels has reduced and not family, especially kids, friendly (now only 6 TV channels - no cartoon, movies or chinese channels). Shower as usual, temperature can be ice cool and boiling hot within a min. Needs to step in/out at least 5 times in a min of shower. Breakfast buffer is ok. Not planning to return until the TV and shower improve.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kok choon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 1 night in Nov 2023

10/10 Excellent

Muhammad Ilham bin Ahmad, Jenjarom

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best city hotel in Kuantan
Stayed 1 night in Nov 2023

10/10 Excellent

Komala, Petaling Jaya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2023

10/10 Excellent

Ben, Kuala Lumpur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just that isi is not near shopping. Room comfortably. Breakfast is good.
Stayed 1 night in Aug 2023

8/10 Good

Nor Azrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 1 night in Sep 2023

8/10 Good

Chooy Yee

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room, super comfy bed.
Stayed 1 night in Aug 2023

8/10 Good

Joshua, Buderim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at AC Hotel Marriott. It was clean, and the staff were very friendly and accommodating for our requests. Unfortunately, when we wanted a snack at the pool, they didn’t have any food available on our first day and limited options (only one panini that we wanted) on the second day. The hotel is not so close to attractions, so it was lucky we enjoyed walking! There is a track along the canal to the side and back of the hotel, but it was a little stinky. Overall, a pleasant stay - the staff were the highlight.
Stayed 2 nights in Jul 2023

8/10 Good

Muhammad Ilham bin Ahmad, Jenjarom

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here for so many times. But the breakfast buffet this time have improved a lot. Good 👍 But the shower needs very long time to regulate. Keep on changing from so cold or so hot water. after 10 minutes, then it stable.
Stayed 1 night in Jul 2023

8/10 Good

Muhammad Ilham bin Ahmad, Jenjarom

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
My 3rd or 4th time already staying here. Overall it is a good hotel for business purpose. But I do find the check-in was a bit slow. Only 2 counters for a fully booked hotel? Then you need to share your printer and credit card payment machine? Should be better. I need to wait for nearly 30 min for check-in. and the bathroom was not properly clean. the floor at the shower was slippery and there was women's hair sticking at the wall. luckily I'm not that fussy person, but do buck-up in the future.
Stayed 1 night in May 2023

8/10 Good

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is too small for the price.
Stayed 1 night in Feb 2023

10/10 Excellent

HADI NAZRON BIN

Travelled with family
Liked: Cleanliness, staff & service, amenities
stayed at level 5, hard to get decent sleep due to construction on level 6 during the weekend. Glad it stop on 6pm.. and at 8am they start again.
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

8/10 Good

Tengku Norita

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient service. All staff encountered from arrival and through out the stay including housekeeping are courteous and efficient.
Stayed 1 night in Jan 2023

2/10 Terrible

chern feng

Disliked: Staff & service
Stayed 2 nights in Jan 2023

8/10 Good

Nur Amirah

6/10 Okay

Cho

4/10 Poor

laila

Travelled with family
Disliked: Staff & service
A 2 star hotel quality with a 5 star price tag
For the price we paid, the room was smaller than expected, in fact, the first room we checked in had an awful smell came put of the toilet, and not long after, a cockroach came for a visit. When we approached the reception, new room was offered but no apology, its as if they expect this to happen. We stayed for a total of 5 nights, and everyday the breakfast menu remain the same with very limited choice. Again, for the price we paid this was very disappointing. The air conditioner has a mind of its own, so you woke up with a frigidly cold room. The shower room is made for people who stopped growing after the age of 12. And lastly, the fridge in the room make such a loud grunting noise that we need to shut it off at night time, putting some dairy products like my daughter milk at risk of being spoiled. We ended up spending so much time outside of the hotel, a much cheaper room at a much cheaper hotel would have sufficed without forking out the £££ for what was essentially 2 star hotel. Avoid if you plan a long stay.
Stayed 5 nights in Oct 2022

10/10 Excellent

Chun Chuan,

Stayed 3 nights in Sep 2022

8/10 Good

wong

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Sep 2022

8/10 Good

Gabriel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall
I've booked King size bed, but given was twin which is disapointing. We even paid upfront before the stay. Overall experience was good.
Stayed 2 nights in Aug 2022

6/10 Okay

LEE HOON

Stayed 2 nights in Aug 2022

8/10 Good

Dorathy

Stayed 1 night in Jul 2022

8/10 Good

Mee Mee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 4 nights in Jul 2022

8/10 Good

chooi

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Jul 2022

8/10 Good

Sern Hui

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are plenty of restaurants nearby. Have sufficient parking and near to attractions. However, the TV channels are very limits to only 1 CNA news and 1 AXN besides the local free channels. Shower water is strong but the temperature (cold and HOT) are inconsistent. Have to jump in and out of shower whenever the temp. changes.
Stayed 1 night in Jun 2022

8/10 Good

Abbas Lisda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Soon Ling

Stayed 1 night in May 2022

8/10 Good

Eugene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool place
It’s a ok to relax at.
Stayed 9 nights in May 2022

10/10 Excellent

Lee Phin

Stayed 1 night in May 2022

10/10 Excellent

Low

Stayed 1 night in Mar 2022

10/10 Excellent

SEETHA LAKSHMI

Stayed 1 night in Mar 2022

6/10 Okay

Nur Surianiwati Binti Mohd

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Requested higher floor, cannot get Request Pool view, also cannot fulfil Request check in an hour earlier also cannot, yet Reception (Chin) giving us room facing Concrete Slap (facing Rooftop slap) room 228 Again requesting to change room, also cannot Until, I'm CXL my booking then his superior (Julia) steps in and change our room My simple request yet everything cannot in (Mr Chin) head bcos Policy (Policy made by Human) Horrible experience after several (annually) visits to AC Hotel
Stayed 2 nights in Feb 2022

10/10 Excellent

SWEE FONG

Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff
Stayed 1 night in Feb 2022

10/10 Excellent

Ariyati

Stayed 1 night in Feb 2022

10/10 Excellent

Siew Lin

Stayed 1 night in Feb 2022

8/10 Good

YENLING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arrived around 12:30 because our car broke down then we couldn’t go anywhere, the lady receptionist was very helpful, she eventually found a room for us to early check in, really appreciate that because we were super tired. Overall this hotel is nice, staffs are friendly, room is clean. The only downside is not many choices for buffet breakfast, but worthy.
Stayed 1 night in Jan 2022

6/10 Okay

Ashley

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Hotel was ok. Room had a used bottle and bed had a blood stain. I think that during covid times rooms should we well cleaned and sanitized.
Stayed 1 night in Feb 2022

4/10 Poor

Megat Mohammad Faisal

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2022

10/10 Excellent

Chee Cheng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Norimah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

nazariah

Stayed 1 night in Dec 2021

4/10 Poor

Norlie

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Not worth if / Not value for money
Waiting too long for check in
Stayed 1 night in Dec 2021

10/10 Excellent

Zulkifli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

6/10 Okay

Chin Yong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is not sound-proof at all. Shower area is super tiny… the rest are ok.
Stayed 1 night in Dec 2021