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"The outside kids pool was enjoyable. My daughter and her cousins had an amazing time inside. The water was a good depth & temperature - I believe it's heated. Great atmosphere and roller skate waiter service. Drinks, ice creams & snacks were on repeat! We never had to fight for sun beds either. There always seemed to be enough for us. We went in March so there wasn't a crazy amount of children around. Room service was okay. Not the best. Not a thorough clean of floors. Still sticky after a mop. One day they would come at 9, the next at 11. It was hard to get ready around their random schedules. Maybe work with a schedule for each floor to help us plan around. I loved the WhatsApp & Rixos app! There are multiple ways to contact staff for assistance and they usually arrive within good time. If I needed supplies, I would simply place an order through the app. I would however, suggest a much simpler option for guests who are much older. They may not be so familiar with downloading an app let alone navigating around it. It would be difficult for them to reserve ala carte restaurant and so forth. My mum is 60, and I didn't bother with showing her because it was a bit long winded. Turquoise - main buffet, bit boring. Not much flavourful food. Nicely presented but mostly bland. The drinks service is too slow. Please keep the waiters, but also create several areas where we can dispense drinks ourselves. That way it's the best of both worlds. Ala carte best for tasty food."

"I am a returning customer. Went there last time and loved the whole experience. This time it didn't meet expectation. Specially the food. They have reduced food items. And the quality of food has kinda went down too. May be they need to look into it. Increase items for lunch and dinner. Everything else was good. We had some issue and they sorted it out straight away. "

"The service was great"

"Absolutely amazing hotel , had a bottle of champagne & cake delivered unexpectedly for my birthday was a wonderful surprise . Staff were amazing from arrival to departure, room service was excellent, food was fantastic.. plenty of options for breakfast. shame I had noisy neighbours below me on my last evening on there balcony untill early hours,it was delt with by staff, (promptly) however, I do think there should be a notice outside in balcony area asking to respect others with noise levels after a certain hour. "

"Very good"

"It's a nice resort with lots of fun especially with families with kids. Food was amazing, pools and sea were amazing, kids activities were amazing... I have two complaints though; the desserts were not very good and it would be great if they add a few different water slides to the aqua park. Even with these deficiencies, it was a great holiday."