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Reviews of HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa

5 out of 5
HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa
284 Nijoaburanokojicho, Aburanokoji St., Nijo-Sagaru, Nakagyo-ku, Kyoto, Kyoto

Reviews

9.4

Exceptional

Rating 10 - Excellent. 41 out of 49 reviews" "
Rating 8 - Good. 4 out of 49 reviews" "
Rating 6 - Okay. 2 out of 49 reviews" "
Rating 4 - Poor. 0 out of 49 reviews" "
Rating 2 - Terrible. 2 out of 49 reviews" "

10/10

Cleanliness

9.4/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Superb in all respects. Thermal springs absolutely a stand out. Service like no other. Y1900 for a coffee is a bit rich but it was excellent. Little noisy in street side rooms
Stayed 3 nights in Apr 2024

8/10 Good

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We liked the physical property and the helpfulness of the front desk and concierge staff. The restaurant staff were not as customer service oriented.
Stayed 5 nights in Apr 2024

10/10 Excellent

Sarang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with lovely, caring and friendly staff.
Stayed 4 nights in Apr 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything! This hotel is very special.
Stayed 1 night in Mar 2024

10/10 Excellent

Titi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous boutique hotel. Japanese culture at its best
Stayed 1 night in Feb 2024

10/10 Excellent

Tabitha

The property is stunning. The staff is friendly and thoughtful. If I would have changed anything, it would be a bit more deeper massage during spa, and restaurant seemed to have some young staff who were not as polished as other experiences I have had. Otherwise stay was lovely.
Stayed 1 night in Feb 2024

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Ugur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

James

Stayed 3 nights in Dec 2023

10/10 Excellent

Farhad

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Amazing design. Amazing attention to detail in interior finishes. Extraordinary staff, but concierge made a bad choices in suggesting the Kenniji Gion Maruyama restaurant which was priced like a three start Michelin restaurant, but did not deserve even to be in the Michelin Guide. The Kaiseki menu was so bad that we were embarrased in front of our guests. The concierge also booked a car to go to the Miho Museum, but the driver was so unprofessional that he could not find the museum with his GPS.
Stayed 7 nights in Nov 2023

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upscale W vibe is alive in Osaka!
Stayed 2 nights in Nov 2023

6/10 Okay

Theodore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Ruben, Rancho Palos Verdes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Mitsui Kyoto is an outstanding hotel in all respects. The hotel staff are genuinely kind and attentive to guests. The rooms are large, well designed and tastefully furnished. Our concierge was excellent and provided great service from getting reservations for dining to arranging for our luggage to be shipped to our next hotel destination in Tokyo.
Stayed 3 nights in Oct 2023

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extraordinary Experience!
Stayed 3 nights in Sep 2023

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Blown away by this hotel. My husband and I just came from 2-night stay to start our honeymoon and loved every second from the minute we walked in. The hospitality is unreal. Even before you arrive, they are emailing you to see if you need help with reservations. I must have emailed the concierge 20 times and they always got back to me immediately and were extremely helpful. We had the garden view room that looks onto the giant gardens which was unbelievably calming and serene. The thermal spas are incredible with a rain shower feature. The showers/baths in the room are incredible. Bed coildnnot be more comfortable and room has two automatic blinds - blackout and a sheer one. Turn down service every night with included pajamas that are comfortable that we bought them ourselves. Highly recommend matcha tea ceremony and breathwork session. I only wish we had time for a spa treatment. Don’t hesitate and book!!!

10/10 Excellent

Berto

Stayed 4 nights in Jun 2023

10/10 Excellent

Olivier

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Treat yourself. One of the best experience.
Stayed 2 nights in May 2023

10/10 Excellent

phuong diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t hesitate, just book it and u won’t regret!
Stayed 2 nights in Apr 2023

2/10 Terrible

Neetu

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Not a LUXURY stay
Worst and most inconsistent service. Charging ~$2000 a night in a beautiful setting but entirely incompetent - just not at all prepared for the level of service they promise. At least 5-7 errors in every meal sitting. Rooms are small and so poorly lit you can't see the things in your suitcase. Took three days of back and forth for the concierge to make a dinner reservation and then lost the reservation because they didn't book it in time. Changed the entire course of our Japan vacation. Meals were terrible and certainly not fine dining. Many more examples.
Stayed 6 nights in Mar 2023

10/10 Excellent

Joanna, amarillo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful hotel! Full of amazing art and details. Excellent service. Impressive, serene, relaxing. You can feel the care of all employees. Excellent breakfast. The thing to improve was the check into the gym. We would go there and then a lady would interrupt our workout to sign us in. It should be an easier, faster process.
Stayed 4 nights in Jan 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
Amazing stay and will come back, even though I’d say some staff needs a little training on understanding as it was often difficult. Even with translation. Will still rate 5 stars
Stayed 4 nights in Jan 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel w onsen but staff needs training
Amazing hotel but the staff really needs to be more attentive, and they have a very hard time understanding So maybe some training and English would be good as there was a lot of English speaking guests at the hotel, even if you try to translate we had issues and other guests seemed to struggle as well. Conceirge wasn’t very helpful and it took a lot of work to get help. There was constant daily issues with misunderstandings from the breakfast to dinners, to check in through conceirge. we asked help to book taxi and they asked if we wanted room cleaned, constantly small things like this made it a bit difficult and other hotels we stayed at in Japan didn’t have these issues so eventually we just gave up on the hotel. But if you overlook that, hotel is beautiful and they try their best.
Stayed 4 nights in Jan 2023

10/10 Excellent

Taddao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Eric Michel Francis, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exquisite

8/10 Good

SHAOSHUAI

Liked: Cleanliness, staff & service

10/10 Excellent

Dominique

Travelled with family
Une endroit incroyable, une superbe expérience clients
Stayed 3 nights in Apr 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simplemente el mejor hotel de Kyoto! Es un hermoso hotel en todos los aspectos
Stayed 7 nights in Apr 2024

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room is comfortable
Stayed 2 nights in Feb 2024

10/10 Excellent

Pablo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente experiencia! La arquitectura e interiorismo son una belleza. Lleno de detalles, excelente atención, la comida en el restaurante tanto en desayuno como en cena fue deliciosa. Las habitaciones con vista al jardín valen mucho la pena, pues el jardin es precioso.
Stayed 4 nights in Dec 2023

8/10 Good

Chiali

Stayed 3 nights in Nov 2023

10/10 Excellent

Daniel

Stayed 1 night in Oct 2023

10/10 Excellent

Lai Ping

Stayed 2 nights in Sep 2023

10/10 Excellent

Forgeur-Paquet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Très bel hôtel avec onsen
Stayed 3 nights in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

6/10 Okay

ChingChing

Stayed 1 night in May 2023

10/10 Excellent

T. C.

Stayed 4 nights in Mar 2023

10/10 Excellent

Chung Yi

Stayed 2 nights in Mar 2023

10/10 Excellent

Pui yiu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall all very good :)
Stayed 2 nights in Feb 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

10/10 Excellent

Sui Chi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
舒適、溫暖、整潔，滿分!
Stayed 2 nights in Dec 2022

2/10 Terrible

NATSU

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2022

10/10 Excellent

KOHEI

Stayed 3 nights in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
本物の和モダンだと思いました。
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
温泉もレストランも素晴らしかったです。
Stayed 1 night in Mar 2021

10/10 Excellent

Naoyuki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020