Reception

Reviews of Henn na Hotel Kyoto Hachijoguchi

3 out of 5
Henn na Hotel Kyoto Hachijoguchi
15 Higashisannocho, Higashikujo, Minami-ku, Kyoto, Kyoto

Reviews

9.0

Wonderful

Rating 10 - Excellent. 126 out of 222 reviews" "
Rating 8 - Good. 75 out of 222 reviews" "
Rating 6 - Okay. 14 out of 222 reviews" "
Rating 4 - Poor. 4 out of 222 reviews" "
Rating 2 - Terrible. 3 out of 222 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

dom

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Automated checking. No staff contact. Cleaning could be better
Stayed 3 nights in Apr 2024
Response from Henn na Hotel Kyoto Hachijoguchi Station on 18 Apr 2024
Thank you very much for staying at Henn na Hotel Kyoto Hachijoguchi Ekimae.How did you like our hotel's robot check-in?Our hotel's front desk is staffed 24 hours a day, even late at night. If you have any questions or problems, please feel free to contact us.However, we sincerely apologize for the inconvenience caused to our guests due to the insufficient cleaning of the guest rooms. We will report this matter to the relevant departments and work to review the work of cleaning staff and provide thorough guidance.We will strive to improve our services based on the opinions and requests we receive, so we appreciate your continued support.

8/10 Good

Tuang Huat

Travelled with partner
Liked: Cleanliness, staff & service
Good location and clean room
Stayed 1 night in Apr 2024
Response from Henn na Hotel Kyoto Hachijoguchi Ekimae on 4 Apr 2024
Thank you for staying at Henn na Hotel Kyoto.We are very happy that you were satisfied with our hotel's location and rooms.We would be honored if you could stay with us again when you come to Kyoto. All of our staff are looking forward to the day when we can welcome our customers again.

6/10 Okay

Lai Yong

Travelled with group
Disliked: Staff & service
I do not like the front desk being attended only by 2 robots. Communication is very difficult without a human being to attend to. We stayed in a twin room. The hotel only provides 2 packets of green tea daily but no coffee. Directions given from the internet as to how to get to the hotel from the Kyoto Station is quite confusing so we tried to use the google directions. But it was worse. Clear signs should be stated at the train station.
Stayed 5 nights in Mar 2024
Response from ​Henn na Hotel Kyoto Hachijoguchi on 3 Apr 2024
Thank you for staying at our hotel and sharing your review with us.With your valuable feedback we are able to enhance our level of service.Thank you again for sharing your comments and we are looking forward to welcoming you again.

8/10 Good

BEE LENG

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Convenient location for those taking airport limousine bus as it is just across the street. Easy access for subway and JR SHINKANSEN station.
Stayed 3 nights in Mar 2024
Response from ​Henn na Hotel Kyoto Hachijoguchi on 9 Mar 2024
Thank you very much for staying at Henn na Hotel Kyoto Hachijoguchi Ekimae.As you mentioned, our hotel is located 2 minutes walk from Kyoto Station, so we are very happy to hear from our customers that transportation access is very convenient.We hope that we will have the pleasure to welcoming you back again.

10/10 Excellent

Ronald, Stouffville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At this price and close location to Kyoto Station, cannot ask too much or expect too much. I like this hotel. The room and toilet is clean. I am glad the staff helps me to check in when I run into problem with the robot.
Stayed 3 nights in Feb 2024
Response from ​Henn na Hotel Kyoto Hachijoguchi on 12 Mar 2024
Thank you very much for staying at Henn na Hotel Kyoto Hachijoguchi Ekimae.It is wonderful to know that you felt very comfortable with the hotel room and our service. Thank you again for sharing your comments and we are looking forward to welcoming you again.

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from ​Henn na Hotel Kyoto Hachijoguchi on 27 Jan 2024
Thank you for staying at the Henn na hotel. We appreciate that you took the time to input your valuable feedback.We are happy to know that all your needs were met during your stay.We will continue to strive for improvement and are looking forward to welcoming you back again. Thank you.

8/10 Good

Shoko

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, conveniently located, staff are very responsive and assisted us with all our needs. (e.g. trouble checking in with dinosaurs, unable to re-open the safety box, lost and found). Free luggage storage after check out is convenient too😊 We certainly recommend to others and will be back again.
Stayed 1 night in Jan 2024
Response from Henn na Hotel Kyoto Hachijoguchi Ekimae on 13 Jan 2024
Thank you very much for choosing to stay at Henn na Hotel Kyoto Hachijoguchi Ekimae and for taking the time to share your valuable feedback.We are very thankful for your kind words, and will promise you to keep providing the best possible service. We hope that we will have the pleasure to welcoming you back again.

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money and the room is big!
Stayed 2 nights in Dec 2023
Response from Hennnahotel KyotoHachijoguchiekimae on 30 Dec 2023
Thank you very much for staying at Henn na Hotel Kyoto Hachijoguchi Ekimae.It is wonderful to know that you felt very comfortable with the hotel room. Thank you again for sharing your comments and we are looking forward to welcoming you again.

10/10 Excellent

Eunice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 3 nights with breakfast. Breakfast was at the adjacent bar. Chairs and tables were bar-style with very little space to walk around. Buffet-style but the quantity of food laid out was very controlled. Single (phiten) room was quite compact but cosy and wouldn’t be a problem for small people. Location is convenient with many shopping options within walking distance. The dinosaur at check-in is cute but the name used to book the rooms must match the name on passport exactly or else you’ll still need help for a hotel employee.
Stayed 3 nights in Dec 2023
Response from Henn na Hotel Kyoto Hachijoguchi Station on 25 Dec 2023
We will take the points you have pointed out seriously as their valuable opinions.We will take your comments and suggestions seriously and will use them to further improve our services in the future.

10/10 Excellent

Susan

Travelled with family
Liked: Staff & service, property conditions & facilities
Never had a dinosaur check me in to a hotel before. Very unique.
Stayed 4 nights in Dec 2023
Response from Henn na Hotel Kyoto Hachijoguchi Ekimae on 23 Dec 2023
Thank you for staying at the Henn na hotel. We appreciate that you took the time to input your valuable feedback.Did you enjoy the dinosaur robot check-in process?Our hotel aims to be "a hotel that combines human services, robot services, and the latest technology.''The front desk is staffed 24 hours a day, and is available even late at night. If you have any concerns or problems, please feel free to let us know.We hope that we will have the pleasure to welcoming you back again.

10/10 Excellent

soo mei

Stayed 3 nights in Nov 2023
Response from ​Henn na Hotel Kyoto Hachijoguchi on 5 Dec 2023
Thank you very much for staying at Henn na Hotel Kyoto Hachijoguchi Ekimae.We are happy to know that all your needs were met during your stay.We are looking forward to welcoming you again.

10/10 Excellent

Norman, Port Coquitlam

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Henn na Hotel Kyoto Hachijoguchi Ekimae on 29 Nov 2023
Thank you for staying at the Henn na hotel. We appreciate that you took the time to input your valuable feedback.We are happy to know that all your needs were met during your stay.It would be a great pleasure for us to welcome you back again.

10/10 Excellent

Kylah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and welcoming. Exceeded my expectations
Stayed 5 nights in Oct 2023
Response from ​Henn na Hotel Kyoto Hachijoguchi on 28 Nov 2023
Thank you very much for staying at Henn na Hotel Kyoto Hachijoguchi Ekimae.We are delighted to hear that you felt very comfortable with the hotel staff's service. Thank you again for sharing your comments, and we look forward to welcoming you again.

10/10 Excellent

Brooke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved staying here! It is SO conveniently located less than 3 minutes away from Kyoto Station (and the JR/Shinkansen lines) and the room we reserved (Hollywood twin) was the perfect size for us with a great view of the trains leaving the station. Of course, you can’t miss with the novelty of velociraptor receptionists!
Stayed 1 night in Nov 2023
Response from ​Henn na Hotel Kyoto Hachijoguchi on 23 Nov 2023
Thank you very much for staying at Henn na Hotel Kyoto Hachijoguchi Ekimae.It is wonderful to know that you felt very comfortable with the hotel location, room and Jurassic receptionists.Thank you again for sharing your comments and we are looking forward to welcoming you again.

8/10 Good

Deniet

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Henn na Hotel Kyoto Hachijoguchi Ekimae on 15 Nov 2023
Thank you for staying at the Henn na hotel. We appreciate that you took the time to input your valuable feedback.We are happy to know that all your needs were met during your stay.We will continue to strive for improvement and are looking forward to welcoming you back again. Thank you.

6/10 Okay

Mai

Stayed 2 nights in Nov 2023
Response from Hennnahotel KyotoHachijoguchiekimae on 14 Nov 2023
Thank you for staying at the Henn na hotel. We appreciate that you took the time to input your valuable feedback.We sincerely apologize for not meeting your expectations and for any inconvenience caused.It would be great if we could have the opportunity to accommodate you better in the near future.

10/10 Excellent

YU-JU

Stayed 4 nights in Nov 2023
Response from Henn na Hotel Kyoto Hachijoguchi Ekimae on 12 Nov 2023
Thank you very much for staying at Henn na Hotel Kyoto Hachijoguchi Ekimae.We hope you enjoyed your stay at our hotel.Our entire staff looks forward to choosing our hotel the next time you come to Kyoto.

8/10 Good

Noppawan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Checking in by using Robots was not impressive, staff came out and helped us. We reserved 2 twin size beds, small room with small bath/shower, separate toilet, no complement water bottles (other hotels gave 2 bottles of water). Room was cleaned but not that new. Closed to the Train & Bus station with in 7-10 min walking. The hotel provides the luggage’s lock in the lobby, so you can leave your luggage’s for a short period.
Stayed 2 nights in Nov 2023
Response from Hennnahotel KyotoHachijoguchiekimae on 10 Nov 2023
Thank you for sharing your feedback with us regarding your recent stay. We appreciate your detailed review.We apologize if the robotic check-in experience did not meet your expectations. However, we are pleased to hear that our staff was able to assist and make your check-in process smoother.We understand your observations about the room size, and the absence of complimentary water bottles. We strive to provide comfortable accommodations, and your insights will be valuable as we continuously work on enhancing our services.Your feedback is valuable to us, and we will use it to make improvements. We hope to have the opportunity to welcome you back and provide an even better experience.Thank you for choosing to stay with us.

8/10 Good

Kozo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The location is excellent but the robot(monster) in front reception is little scary and weird. How about having a cute characters instead?
Stayed 1 night in Nov 2023
Response from Hennnahotel KyotoHachijoguchiekimae on 4 Nov 2023
Thank you very much for staying at Henn na Hotel Kyoto Hachijoguchi Ekimae.It is wonderful to know that you felt very comfortable with the hotel locationYour feedback is greatly appreciated as it will help us to continuously strive for excellent service.Thank you again for sharing your comments and we are looking forward to welcoming you again.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hennnahotel KyotoHachijoguchiekimae on 27 Oct 2023
Thank you very much for staying at Henn na Hotel Kyoto Hachijoguchi Ekimae.It is always wonderful to read such positive comments from our guests.Thank you again for sharing your comments and we are looking forward to welcoming you again.

10/10 Excellent

Mishkah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and very friendly staff. Appreciated an amenity bar instead of having set amenities delivered to the hotel room so I could cut down on plastic waste I generated. Also the dinosaurs were ready for Halloween!!
Stayed 4 nights in Oct 2023
Response from Henn na Hotel Kyoto Hachijoguchi Ekimae on 23 Oct 2023
Thank you for staying at the Henn na hotel Kyoto Hachijoguchiekimae. We appreciate that you took the time to input your valuable feedback.We are delighted to know that you felt comfortable and was able to enjoyed the time you spent with us.We will continue to strive for improvement and are looking forward to welcoming you back again. Thank you.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Henn na Hotel Kyoto on 23 Oct 2023
Thank you very much for staying at Henn na Hotel Kyoto Hachijoguchi Ekimae.It is wonderful to know that you felt very comfortable with our hotel. Thank you again for sharing your comments and we are looking forward to welcoming you again.

10/10 Excellent

Joshua

Stayed 3 nights in Oct 2023
Response from Hennnahotel KyotoHachijoguchiekimae on 27 Oct 2023
Thank you very much for staying at Henn na Hotel Kyoto Hachijoguchi Ekimae.It is always wonderful to read such positive comments from our guests.Thank you again for sharing your comments and we are looking forward to welcoming you again.

8/10 Good

OLGA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Henn na Hotel Kyoto Hachijoguchi Ekimae on 21 Sep 2023
Thank you very much for staying at Henn na Hotel Kyoto Hachijoguchi Ekimae.We are happy to know that all your needs were met during your stay. We are looking forward to welcoming you again.

8/10 Good

Carol

Stayed 4 nights in Sep 2023
Response from Henn na Hotel Kyoto Hachijoguchi Ekimae on 20 Sep 2023
Thank you for staying at our hotel and sharing your review with us.We will continue to strive for improvement and are looking forward to welcoming you back again.

6/10 Okay

Wai Lun

Stayed 5 nights in Sep 2023
Response from Henn na Hotel Kyoto Hachijoguchi Station on 17 Sep 2023
Thank you for staying at our hotel and sharing your review with us.We will continue to strive for improvement and are looking forward to welcoming you back again.

6/10 Okay

Mirjam

Travelled with partner
Liked: Amenities, property conditions & facilities
My stay at this Hotel was good. After all the walking around, it was good to have a comfortable bathroom and bed.
Stayed 2 nights in Sep 2023
Response from Henn na Hotel Kyoto Hachijoguchi Ekimae on 13 Sep 2023
Thank you very much for staying at Henn na Hotel Kyoto Hachijoguchi Ekimae.We appreciate that you took the time to input your valuable feedback. It is wonderful to know that you felt very comfortable with the hotel facility and our room. Thank you again for sharing your comments and we are looking forward to welcoming you again.

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I hope to stay in the Henn na Hotel again. A taxi driver broke my foot, and the staff pulled out all stops for me. I cannot imagine a large five-star hotel being more helpful, kind, and accommodating than they were. Before the broken foot, I just loved living right across the Kyoto Train Station, with its many restaurants and amenities. I could easily take the subway and many buses directly from the train station. I had planned to take the bullet train to Tokyo, which would have just meant rolling my luggage across the street and into the station. My room was of a good size. Once I was in a wheelchair, they moved me into an accessible room, which was just perfect for me. I loved having coin-operated washing/drying machines right in the hotel. And it's reasonably priced on top of all that!
Stayed 9 nights in Jun 2023
Response from Henn na Hotel Kyoto Hachijoguchi Ekimae. on 7 Sep 2023
Thank you very much for staying at Henn na Hotel Kyoto Hachijoguchi Ekimae.We deeply regret the incident involving your foot injury. We sincerely hope that your foot has since recovered and is in good conditionWe are very thankful for your kind words, and will promise you to keep providing the best possible service. We look forward to the opportunity to welcome you back to Henn na Hotel in the future.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing place with amazing staff that love to help.
Stayed 1 night in Aug 2023
Response from ​Henn na Hotel Kyoto Hachijoguchi on 3 Sep 2023
Thank you very much for staying at Henn na Hotel Kyoto Hachijoguchi Ekimae.We appreciate that you took the time to input your valuable feedback. It's wonderful to hear that you felt very comfortable with the hotel staff's serviceThank you again for sharing your comments and we are looking forward to welcoming you again.

10/10 Excellent

Lawrence

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accessible to Kyoto train station. The auto baggage concierge is very convenient!
Stayed 1 night in Aug 2023
Response from Henn na Hotel Kyoto Hachijoguchi Station on 29 Aug 2023
Thank you very much for staying at Henn na Hotel Kyoto Hachijoguchi Ekimae.We appreciate that you took the time to input your valuable feedback. It is wonderful to know that you felt very comfortable with the hotel location and our unattended luggage storage. Thank you again for sharing your comments and we are looking forward to welcoming you again.

8/10 Good

Jaiden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were kind and helpful. Love the Raptors that helped check us in.
Stayed 2 nights in Jun 2023
Response from ​Henn na Hotel Kyoto Hachijoguchi on 24 Aug 2023
Thank you very much for staying at Henn na Hotel Kyoto Hachijoguchi Ekimae.We appreciate that you took the time to input your valuable feedback. It is wonderful to know that you felt very comfortable with the hotel staff service. Thank you again for sharing your comments and we are looking forward to welcoming you again.

2/10 Terrible

mani

Stayed 3 nights in Aug 2023
Response from Henn na Hotel Kyoto Hachijoguchi Ekimae on 16 Aug 2023
Thank you for staying at the Henn na hotel Kyoto Hachijoguchiekimae. We appreciate that you took the time to input your valuable feedback.We are very sorry that you were not able to spend your time satisfactorily because there were many points that did not reach. We sincerely apologize.It would be great if we could have the opportunity to accommodate you better in the near future.

8/10 Good

Elena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hennnahotel KyotoHachijoguchiekimae on 28 Jul 2023
Thank you for staying at the Henn na hotel Kyoto Hachijoguchiekimae. We appreciate that you took the time to input your valuable feedback.We are delighted to know that you felt comfortable and was able to enjoyed the time you spent with us.It would be a great pleasure for us to welcome you back again.

8/10 Good

Harumi, Baltimore

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel room was large and cleaned however, amenities were very limited compared with other hotels. wish that the coffee pack and the plastic cap was included.
Stayed 5 nights in Jul 2023
Response from Henn na Hotel Kyoto Hachijoguchi Station on 23 Jul 2023
Thank you very much for choosing Henn na hotel Kyoto Hachijoguchi Ekimae, and for taking the time to give us your detailed feedback about your recent experience.We are glad that a spacious room as well as were positive aspects to your visit.Regarding amenities issue you pointed out, we sincerely apologize for the inconvenience caused.We appreciate your feedback and will take it seriously to further improve our services. We kindly ask for your continued patronage and support as we strive to enhance our offerings.

8/10 Good

Russ

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to bus/subway/train
Stayed 3 nights in Jul 2023
Response from Henn na Hotel Kyoto Hachijoguchi Station on 19 Jul 2023
Thank you for choosing our hotel from a number of accommodations.It is great to hear that you were satisfied with the location of our hotel.All the staff are looking forward to welcoming you to our hotel.

8/10 Good

Russ

Liked: Cleanliness, staff & service, property conditions & facilities
Good for a night or two. Clean, reasonable, transportation nearby.
Stayed 1 night in Jul 2023
Response from ​Henn na Hotel Kyoto Hachijoguchi on 16 Jul 2023
Thank you for staying at the Henn na hotel Kyoto Hachijoguchiekimae. We appreciate that you took the time to input your valuable feedback.We are happy to know that all your needs were met during your stay.We hope that we will have the pleasure to welcoming you back again.

10/10 Excellent

Apollo

Liked: Cleanliness, staff & service, property conditions & facilities
Forgot to check the photos for the reception and was pleasantly surprised by the dinos upon walking into the hotel. There were English options when checking in, and you could always call the staff if you got stuck at the kiosks. The rooms are nice and spacious with a big bathroom water closet. Very convenient location to the station as well.
Response from ​Henn na Hotel Kyoto Hachijoguchi on 21 Jun 2023
Thank you very much for staying at Henn na Hotel Kyoto Hachijoguchi Ekimae. We appreciate that you took the time to input your valuable feedback. It is wonderful to know that you felt very comfortable with the hotel location and our staff. Thank you again for sharing your comments and we are looking forward to welcoming you again.

10/10 Excellent

Zoran

Liked: Cleanliness, staff & service
Stayed 5 nights in May 2023
Response from ​Henn na Hotel Kyoto Hachijoguchi on 12 Jun 2023
Thank you for choosing our hotel from a number of accommodations.We will continue to strive to improve the room facilities and services so that we can meet the expectations of our customers.

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
The auto checkin was fun Rooms lovely. The cafe is currently closed but there are plenty of alternatives as it’s so close to the station. Highly recommended if you are touring Japan.
Stayed 2 nights in Jun 2023
Response from Henn na Hotel Kyoto Hachijoguchi Station on 8 Jun 2023
We are happy to know that all your needs were met during your stay.We are looking forward to seening you next time.

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room clean and modern. Robot check in was a unique experience. No issue checking in.
Stayed 2 nights in May 2023
Response from Henn na Hotel Kyoto Hachijoguchi Station on 31 May 2023
Thank you for staying at our hotel and sharing your review with us.It is always wonderful to read such positive comments from our guests.We are very happy that you enjoyed your stay at our hotel and the robot check-in.We sincerely hope that you will choose our hotel when you come to Kyoto again.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
The room is spacious and very clean. Staff onsite are very helpful.
Stayed 4 nights in May 2023
Response from Henn na Hotel Kyoto Hachijoguchi Station on 31 May 2023
Thank you for staying at our hotel and sharing your review with us.We're glad that you seemed to be able to spend comfortably.We will be happy to assist you with sightseeing, advance requests and arrangements, so please do not hesitate to ask us when you need it.We will continue to aim to be the hotel of choice for everyone. We are looking forward to seeing you again.

10/10 Excellent

Stephen, Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to train station. Staff are very responsive.
Stayed 3 nights in May 2023
Response from Henn na Hotel Kyoto Hachijoguchi Station on 30 May 2023
Thank you for choosing our hotel from a number of accommodations.It is great to hear that you were satisfied with the location of our hotel.Thank you again for your kind words of praise for the staff's response when you are busy.We look forward to your continued patronage in the future.

4/10 Poor

Lach

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel itself is very nice, great location and clean. We included the breakfast with our room. It was a surprise that it was a Japanese style breakfast, which they had pre ordered for the first day, without asking for any dietary requirements. We were travelling with our kids and they ordered eel and a strong seafood flavoured fish. It was essentially unusable. There was also no where to eat the breakfast apart from your room, which typically in Japan is very small, and with group of 4, not possible. I’d recommend to not book the breakfast with your stay.
Stayed 3 nights in May 2023
Response from Henn na Hotel Kyoto hachijoguchi on 28 May 2023
Thank you for staying at our hotel. We are sorry for the first breakfast. We have some other menu from the second morning.(can be decided on the first morning).Best RegardsHenn ne Hotel Kyoto hachijoguchi

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay! Robot front desk was funny entertainment. Bento boxes for breakfast in the morning if you select that option, and make sure to contact the human front desk staff to customize your bento box! We didn’t realize we could until the final bento box, and it was delicious. The default was good too!
Response from Hennnahotel KyotoHachijoguchiekimae on 24 May 2023
Thank you for staying at our hotel and sharing your review with us.It is always wonderful to read such positive comments from our guests.Thank you for your compliments regarding the lunch box.Thank you again for sharing your comments and we are looking forward to welcoming you again.

8/10 Good

Chloe

Travelled with family
Liked: Staff & service, property conditions & facilities
Good experience.
Stayed 4 nights in May 2023
Response from ​Henn na Hotel Kyoto Hachijoguchi on 21 May 2023
Thank you very much for staying at Henn na Hotel Kyoto Hachijoguchi Ekimae.We are happy to know that all your needs were met during your stay.Thank you again for sharing your comments and we are looking forward to welcoming you again.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome check in experience and a great location right by Kyoto station.
Stayed 4 nights in May 2023
Response from ​Henn na Hotel Kyoto Hachijoguchi on 17 May 2023
Thank you very much for staying at Henn na Hotel Kyoto Hachijoguchi Ekimae.We appreciate that you took the time to input your valuable feedback. It is wonderful to know that you felt very comfortable with the hotel location.. Thank you again for sharing your comments and we are looking forward to welcoming you again.

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Had a lovely stay. Staff were friendly and let me drop off my baggage before check in. Much appreciated. Breakfast was tasty.
Stayed 2 nights in May 2023
Response from Henn na Hotel Kyoto Hachijoguchiekimae on 14 May 2023
Thank you for choosing our hotel from a number of accommodations.I would like to thank you again for your compliments on the staff's response and breakfast, even though you were busy after your trip.We would like to ask for your continued patronage.

10/10 Excellent

Michael

Stayed 2 nights in May 2023
Response from Henn na Hotel Kyoto Hachijoguchi Ekimae on 12 May 2023
Thank you for choosing our hotel from a number of accommodations.We are very happy to see that you had a comfortable stay at our hotel.We would like to ask for your continued patronage.

8/10 Good

wai yu

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to train station
Stayed 2 nights in Apr 2023
Response from Hennnahotel KyotoHachijoguchiekimae on 3 May 2023
Thank you for staying at Henn na Hotel Kyoto Hachijoguchi Ekimae. Thank you for your valuable feedback.It is great to hear that you were satisfied with the location of our hotel.We hope that we will have the pleasure to welcoming you back again.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms and location. There should be more breakfast options. (Not only japanese breakfast boxes)
Stayed 3 nights in Apr 2023
Response from 変なホテル京都八条口駅前 on 29 Apr 2023
Thank you for staying at Henn na Hotel Kyoto.We would also like to thank you for your valuable feedback regarding our hotel.We are very honored to hear that you were satisfied with the location and cleanliness of our hotel.Also, as you have posted, the front desk of our hotel is a dinosaur robot, so you can check in non-face-to-face.We will use your comments and suggestions as encouragement in the future, and we will strive to provide even higher quality services. Thank you for your continued support.