"Canadian here. My wife (American) and I went to this resort on the last leg of our honeymoon for 5 nights in a Deluxe Room with a hot tub and ocean view. Despite the poor first impression, we had an excellent time!
Facts:
-The food was consistently outstanding at the buffet. They had a different meal theme each night we were there.
-Next to the resort is a free natural swimming pool that is iconic in beauty and fun. The pool is shallow enough to walk in & be warm, and the ocean waves crash into & over the pool making for magical pictures. It's about 5 min from the resort (you can see it from the resort). It's NOT something for people who cannot walk well. This was our favorite part! (Piscina Natural Acantilado de Los Gigantes on Google)
-About a 20 min walk south is Playa de la Arena. A black sand beach that is also beautiful.
-The pier is a 20 min walk north, where you can rent jet skis (recommended but extra €) at Los Gigantes Blue or catch a boat tour.
-All around the resort are good restaurants, and there is a corner store next to the resort too!
-3 pools; all are very nice.
-Spa seemed meh, but cheapish.
-Tennis costs €5 for 1 hr with a €20 cash deposit.
-Extra towels are €2.
-The on-resort night performances were mid during our stay, and the activities were lackluster. Enjoyable, but not exceptional.
-As a Canadian / American, getting here can be difficult; mostly the other guests were Europeans.
-People all understood English, or found someone who did."