Lake Neuchatel hotel guide. Sorell Hotels hotel in Lake Neuchatel, Switzerland

"The location was fantastic, the room was fair, but...no ice, no fridge, no microwave, no way to keep any food from any meals or the store fresh purchases for later or reheat anything. The city shops basically shut down at 6pm so if you have not prepared for this it can be very frustrating when you have no way to save your food. Plan ahead and you will be fine, but as a traveler doing site seeing all day it was important to manage your food as restaurants in the area were very expensive and buying food from the store to save cost ment daily trips in the morning to the coop for food. The staff was amazing and helpful, the proximity to the train station makes daily travel very easy."

"Great location. Luxury amenities with very friendly staff"

"Staff was very helpful and the hotel was nice and comfortable and good location. "

"Everyone was so pleasant and helpful. Breakfast was wonderful"

"Not so good and I would not stay again"

"Great hotel can get there from the train with a tram/bus or a brief walk 1km. Hotel was very modern and quiet. Breakfast had almost everything you would want. Will definitely visit again."

"Yes."

"The hotel is quite nice and in an excellent location. We booked a suite with a terrace and supposed lake view. While the room was plenty large and well appointed. The terrace was a 2x2 terrace on the side with a barely visible view of the lake through several trees. We also experienced no hot water for a full day out of a 4 day stay. While we understand that equipment breakdowns happen; management felt an AI written apology was sufficient. My experience in similar circumstances has been that customers deserve a bit more in terms of credits or discounts to maintain satisfaction in these type of situations. "

"Our check-in was fast & the view from our room was great! Cristina assisted us & even took the time to help us with contacting our taxi driver when we lost our passports. Fortunately, the driver came back to the hotel & returned it to us. Thanks again to Cristina, she really showed concern and did everything possible to help!"