"The food, room, and amenities at Bellagio Hotel were really good, and many of the staff members were very nice and helpful. However, our experience with some of the front desk and lost-and-found staff was very disappointing.
We accidentally left my wife’s diamond ring in the room, most likely on the bathroom vanity counter while she was putting lotion on her hands. We called Lost and Found immediately after leaving the room, but we were already at the airport and could not return. They told us they would contact us if it was found, but later said the ring was never found. Based on where it was left and how quickly we reported it, this was very hard to believe.
I never expected something like this from such a large and well-known hotel. It is very disappointing that my wife’s ring was not returned. Although many parts of the hotel were excellent, this experience with the missing ring and the response from staff left us very upset."
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