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Ulasan untuk PROXY by The Oriental Albay

3 out of 5
PROXY by The Oriental Albay
Purok 1 Barangay 33, Peñaranda St., Legazpi, Albay

Ulasan

8,0

Sangat Baik

Penilaian 10 - Sangat Bagus. 31 dari 75 ulasan" "
Penilaian 8 - Bagus. 23 dari 75 ulasan" "
Penilaian 6 - Cukup Baik. 10 dari 75 ulasan" "
Penilaian 4 - Buruk. 5 dari 75 ulasan" "
Penilaian 2 - Sangat Buruk. 6 dari 75 ulasan" "

8,0/10

Kebersihan

8,4/10

Staf & layanan

7,2/10

Fasilitas

7,8/10

Kondisi & fasilitas properti

7,8/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Christine joy

Menginap 2 malam pada bulan Juni 2023

10/10 Sangat Bagus

Seoyoon

Menginap 2 malam pada bulan November 2023

10/10 Sangat Bagus

Melvin

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan September 2023
Tanggapan dari PROXY by The Oriental Albay pada tanggal 5 Okt 2023
Thank you for giving us a perfect rating, we will still do our best to serve you better. Looking forward to your future bookings.

2/10 Sangat Buruk

Gary Alan

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Poor management!!
Menginap 2 malam pada bulan September 2023

6/10 Cukup Baik

Jose

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari PROXY by The Oriental Albay pada tanggal 5 Okt 2023
Thank you for your rating, we will do our best and exert more, for the improvement of all departments or areas in the hotel. Looking forward to your future booking.

10/10 Sangat Bagus

Rochelle

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari PROXY by The Oriental Albay pada tanggal 12 Jul 2023
Thank you for your positive review.Looking forward to your future booking.

10/10 Sangat Bagus

Nolasco

Menginap 1 malam pada bulan Mei 2023
Tanggapan dari PROXY by The Oriental Albay pada tanggal 12 Jul 2023
Thank you for your positive review.Looking forward to your future booking.

8/10 Bagus

Cynthia

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Staff were awesome, room/bathroom amenities were disappointing. Breakfast can be improved.
Menginap 3 malam pada bulan Mei 2023
Tanggapan dari PROXY by The Oriental Albay pada tanggal 12 Jul 2023
Dear Ms CynthiaThank you for staying with us, we will take note of your concern for the improvement of our service. Looking forward for you future booking.Best regards and keep safe.

8/10 Bagus

cheryl

Bepergian bersama teman
Disukai: Staf & layanan
Location.
Menginap 2 malam pada bulan Juni 2023
Tanggapan dari PROXY by The Oriental Albay pada tanggal 12 Jul 2023
Thank you for your positive review, however, we still need to improve more on our service.Looking forward to your future booking.

8/10 Bagus

REYNALDO

Traveler bisnis
Menginap 2 malam pada bulan Mei 2023
Tanggapan dari PROXY by The Oriental Albay pada tanggal 5 Okt 2023
Thank you for the rating you have given us, we will exert more for the improvement to make it 10. Looking forward to your future booking.

10/10 Sangat Bagus

Nolasco

Menginap 2 malam pada bulan Mei 2023
Tanggapan dari PROXY by The Oriental Albay pada tanggal 12 Jul 2023
Thank you for your positive review, we will improve our service to give you the best. Looking forward to your future booking.Keep safe.

6/10 Cukup Baik

Juillard Philip

Traveler bisnis
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
This is rated as a “4-star” hotel. At most, I’d give it a 3-star and that’s being very very generous. Bathroom wasn’t very clean and there were winged insects (flies?) in the sink. I saw that some of the work done in the room I was in was rushed too. Included breakfast was very limited and disappointing. I was expecting more since this hotel was carrying the name “Oriental” and I stayed in far better hotels that’s cheaper and have better amenities… The staff were trying extra hard to accomodate and please guests but they felt like they were hospitality students who were in apprenticeship and didn’t know what they were doing. Also phoned the desk from room to let them know that the WiFi wasn’t working. They said they’ll let their IT department know but no action was taken. I didn’t get a call back as well… Issue wasn’t fixed and I just resorted to using my mobile data for work. Menu was made from a coloured bond paper that was laminated. Not to nitpick but this is supposed to be a 4-star hotel. Dinner was lacklustre. I ordered a cheeseburger, which is really hard to screw up. What I got: overcooked and burned patty that wasn’t seasoned well. Potato chips that came with it tasted bitter like it was burned. I did like the lumpia on a positive note though. I’d pay a little more money for a better hotel, which Legazpi City has quite a few of. One good thing I can say us that the bed and pillows were super comfortable.

4/10 Buruk

Paulo

Menginap 2 malam pada bulan April 2023

4/10 Buruk

Ceferino, Santa Clarita

Bepergian dalam rombongan
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Room Amenities is not good. Shampoo and conditioner, soap is empty. Breakfast is limited and no choose and few. Security and some staff sleeping in the lobby at early morning. Lobby is very dark at night. First time and will not recommended to my friends to stay.
Menginap 1 malam pada bulan April 2023

8/10 Bagus

John Paul

Menginap 2 malam pada bulan Maret 2023

10/10 Sangat Bagus

Felix

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Safe and clean environment, staff well mannered!!!!
Menginap 2 malam pada bulan Maret 2023

6/10 Cukup Baik

Anders

Bepergian bersama keluarga
Disukai: Staf & layanan, kenyamanan kamar
Tidak Disukai: Kebersihan
Menginap 9 malam pada bulan Desember 2022

4/10 Buruk

Scott

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas
Have stayed hear a few times. Property is declining. Ac didn’t work. Free breakfast was buffet and mostly cold.
Menginap 1 malam pada bulan November 2022

10/10 Sangat Bagus

Jason

Menginap 1 malam pada bulan November 2022

6/10 Cukup Baik

Marilyn

Menginap 1 malam pada bulan November 2022

8/10 Bagus

Salve

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
New building and close to the Main Street.
Menginap 1 malam pada bulan Agustus 2022

8/10 Bagus

Sam

Menginap 1 malam pada bulan Agustus 2022

2/10 Sangat Buruk

Judex Daet

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, fasilitas
no slippers, no wifi inside the room
Menginap 2 malam pada bulan Agustus 2022

6/10 Cukup Baik

Karen

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Kebersihan
Menginap 1 malam pada bulan Juli 2022

10/10 Sangat Bagus

Carmen, Manchester

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff were nice and helpful. Breakfast is ok. Room is clean, it’s just the towels and beddings a bit stained. Aside from that, we’re enjoying our stay.
Menginap 1 malam pada bulan Juli 2022

10/10 Sangat Bagus

WINSTON

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Friendly and efficient staff. Quiet. Comfortable beds. Decent amenities. Fast elevators.
Menginap 10 malam pada bulan Mei 2022

2/10 Sangat Buruk

Stefan

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nie wieder! Nicht zu empfehlen
Das Hotel wirkt auf den Bildern sehr neu und modern. Und ist vermutlich auch noch gar nicht so alt, dafür aber schon sehr abgenutzt. Das Schlimmste war allerdings der Geruch: In der Lobby roch es bei unserer Ankunft nach Urin und auf den Gängen sowie im Zimmer hing ein sehr penetranter, fauliger Abflussgeruch in der Luft. Das mag zum Teil dem starken Regen an diesem Tag geschuldet gewesen sein, war aber wirklich widerlich. Unser Zimmer mit King-Bett war winzig und total verbaut - man konnte kaum einen Koffer öffnen. Oder auf der Toilette sitzen, ohne die Tür an die Knie zu bekommen. Das Mini-Bad stand nach dem Duschen auch komplett unter Wasser. Es gab zudem nur zwei große Handtücher, keine kleinen für die Hände. Das angebotene Frühstück bestand aus zwei zur Wahl stehenden philippinischen Gerichten, wurde nach der Bestellung aber auch erst nach 45 Minuten auf den Tisch gebracht, obwohl das Restaurant nicht annähernd voll war. Und die Qualität war die lange Wartezeit auch nicht wert. Wir waren zum Glück nur für eine Nacht dort und werden garantiert nicht wiederkommen.
Menginap 1 malam pada bulan Mei 2022

8/10 Bagus

Cynthia

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Mei 2022

10/10 Sangat Bagus

Emmylou

Menginap 1 malam pada bulan Mei 2022

10/10 Sangat Bagus

Ernesto

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Another trash bin
Almost excellent, may i suggest to place another trash bin in the room not only inside the cr.
Menginap 1 malam pada bulan Mei 2022

10/10 Sangat Bagus

WINSTON

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent and friendly staff. Ample parking. Fast elevators. Good food.
Menginap 9 malam pada bulan Mei 2022

8/10 Bagus

C. Carmela

Menginap 1 malam pada bulan Mei 2022

8/10 Bagus

Ananya

Disukai: Kebersihan, kenyamanan kamar
Menginap 4 malam pada bulan April 2022

10/10 Sangat Bagus

Scott

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good place to stay. Central location to attractions.
Menginap 1 malam pada bulan April 2022

10/10 Sangat Bagus

Tim

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great Job PROXY and thank you for accomodating us.
The view was great food and service was a pleasurable experience. The room was kept neat and tidy, we have been well accomodated by the staff .although we have encountered issue on the booking reservation they have made their best to assist and adress our concerns .The confirmation was not their fault i guess it was more on the App itself.
Menginap 3 malam pada bulan April 2022

2/10 Sangat Buruk

Liza

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Bad customer service, bad plumbing, bathroom floor flooded, can’t use the vault because no staff would come and open the safe so I was forced to carry all my important documents and jewels everywhere I go. No towels in the room we have to go down every single night to ask for towels and on the last couple of days we just didn’t bother asking anymore. We also sat down for breakfast but 45 minutes wait still nothing so we decided to walk out and get breakfast somewhere else. Never ate breakfast again in the hotel. Will never stay in this hotel again very disappointed
Menginap 3 malam pada bulan April 2022

8/10 Bagus

Charles

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff was was great. They were quick to respond to our requests and always got the job done quickly. I would definitely stay here again.
Menginap 3 malam pada bulan Maret 2022

6/10 Cukup Baik

Edmon

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
The overall stay in Proxy by The Oriental Albay is fine but then we did not get notified that the pool is occupied because of a debut party. I mean part of our plan is to hangout by the pool at night but got ruined so we just stayed in the room all night instead. The television got only one channel which is really disappointing lol There is also some kind of unpleasant smell when we first entered the room and we extinguished it by spraying perfume.
Menginap 1 malam pada bulan Maret 2022

6/10 Cukup Baik

Clarence

Menginap 2 malam pada bulan Maret 2022

6/10 Cukup Baik

Ma Sonia

Bepergian bersama teman, Bepergian dalam rombongan
Very polite and accomodating staff
Menginap 1 malam pada bulan Maret 2022

8/10 Bagus

rico

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Quick visit to Legazpi
Tried direct booking but front desk officer took long to respond so I tried using hotels.com app instead for seamless booking. Upon arrival, we noticed the warm atmosphere at the lobby due to poor airconditioning but the lobby was clean and easy to look for. We added one more room since we are 5 persons all in all. The roomy was neat and cozy which is a plus along with the spacious bathroom. We noticed the room door to be a bit thin so you can here people outside walking along the hallway. It was a satisfactory stay overall as the hotel offers good value for money with their pricing. Parking is located at the back near the pool but can be a bit crowded during weekends. Buffet is affordable
Menginap 1 malam pada bulan Maret 2022

10/10 Sangat Bagus

Gener

Menginap 4 malam pada bulan Februari 2022

8/10 Bagus

Marine de Wilde

Bepergian dalam rombongan
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Endroit fort sympathique! Déçu par le petit déjeuner, pas de buffet, assiette pas assez remplie et aliment pas adapté à un petit déjeuner continental. Le bar, la piscine et le spa sont cool
Menginap 3 malam pada bulan Januari 2022

10/10 Sangat Bagus

XAVIER

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was a nice experience. Shen is so accommodating.
Menginap 1 malam pada bulan Januari 2022
Tanggapan dari . pada tanggal 3 Feb 2022
Thank you for your positive feedback, we always do our best to serve our guest better. Keep safe and God bless.

8/10 Bagus

MJ

Disukai: Kebersihan, staf & layanan, fasilitas
Overall, enjoyed the stay at the PROXY. The staff are very accommodating :) There were some issues with the heater in the room (not able to fix)
Menginap 1 malam pada bulan Desember 2021
Tanggapan dari . pada tanggal 3 Feb 2022
Thank you that you enjoy your stay with us, we will bring up your concern to our management to resolve the issue so we can serve better in the future. Keep safe

4/10 Buruk

Enrique

Bepergian bersama teman
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
- on our first day upon entering the room can see hair on the floor - drainage on the shower area was clogged - hmmmm also foul odor upon entering the room only to realize it was the room attendant who assisted us - unable to connect to the internet - we have to transfer to another room due to unacceptable circumstances which is kind of a hassle - on our 3rd day water supply was disrupted for hours or so so we cannot use the toilet
Menginap 5 malam pada bulan Desember 2021

10/10 Sangat Bagus

Presco

Menginap 1 malam pada bulan Desember 2021

8/10 Bagus

September

Bepergian bersama keluarga
Disukai: Fasilitas, kondisi & fasilitas properti
I like the location of this hotel which is right in the city. It has a nice pool and lounging area. The restaurant located at the ground floor of the hotel was okay too. Needs improvement though on their servings coz I found it not enough for 1 person. Also, if they’ll be using placemats for every table it should be changed every after use. During our stay we had problems with the wifi which was resolved after a good 5 hrs or so. We had a water problem too during our stay which was so annoying. We did a night swim and when we got to our room to shower, there was no water supply. They didn’t offer any solution but kept on saying, “we’re having maintenance check what the problem is. We’re sorry.” I even had to ask if we can shower at the hotel Spa, which they should’ve offered at the beginning coz we’ve been waiting for hours to have it fixed. Overall, our stay was OK. Hotel is newly built/ renovated/ modern interior. Food tasted good but needs to serve more per serving. Restaurant staff who worked during closing hours were great. Security officer and front desk personnel were courteous.
Menginap 1 malam pada bulan Desember 2021

10/10 Sangat Bagus

Josephine

Menginap 3 malam pada bulan Desember 2021

10/10 Sangat Bagus

Apreel

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2021