When we arrived, we had booked an Ocean view suite over 6x months in advance. Upon arrival, the manager sat us down & gave us some spiel about an error in their system & they misplaced our booking & as such our room was not available. We were irate about this, to which they tried to make it right with some comps, however this was completely unacceptable & overshadowed the entire stay in a negative way as a result.
We would not only never stay at their hotel again, would never recommend it to anyone else either & actively discourage visiting as a result of this!