Exterior

Reviews of La Quinta Inn by Wyndham Kansas City Lenexa

2.5 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 318 out of 1001 reviews" "
Rating 8 - Good. 279 out of 1001 reviews" "
Rating 6 - Okay. 176 out of 1001 reviews" "
Rating 4 - Poor. 118 out of 1001 reviews" "
Rating 2 - Terrible. 110 out of 1001 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

David

Travelled with partner
Liked: Amenities, property conditions & facilities
Room was close to side entrance/exit
Stayed 1 night in Mar 2024
Response from Sophia CSR on 22 May 2024
Hi David,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

4/10 Poor

Ramona

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When entering the lobby, there is a distinct scent - possibly an air freshener, but very overpowering in an unpleasant way. Only 2 luggage carts for the entire hotel. The elevator is in the center of the hotel; the hallways are like a maze - dark and uninviting. Mud and dirt on the stairways inside the hotel. Rags stuffed under an inside door to hold it open. Chairs on the 2nd floor sitting area very dirty and stained. Part of ceiling inside the room is damaged and falling down. Cabinet inside room - door fell off when tried to open. Rooms are stark and uninviting - nothing on the walls, etc. I realize this was an inexpensive option, but far too many negatives to make me recommend or stay again.
Stayed 2 nights in May 2024
Response from Sophia CSR on 22 May 2024
Dear Guest,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

8/10 Good

Greg

Location was acceptable
Stayed 1 night in May 2024
Response from Sophia CSR on 22 May 2024
Hi Greg,A hearty thanks for your review. We are glad that you liked the location. Our Team sincerely appreciates your feedback. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

2/10 Terrible

Tamara

Travelled with family
Check in at 3pm. We were there at 3:05, went to our room, it had not been cleaned. Over a dozen rooms in the hallway were not cleaned and the maids were sitting in one room playing on their phones.
Stayed 1 night in May 2024
Response from Sophia CSR on 22 May 2024
Hi Tamara,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

6/10 Okay

Ronnie

Disliked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from Sophia CSR on 17 May 2024
Hi Ronnie,Guest satisfaction is our number one objective, we really appreciate your rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

8/10 Good

Richard

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Close to friends home and freeway acess
Stayed 1 night in May 2024
Response from Sophia CSR on 14 May 2024
Hi Richa,A hearty thanks for your review. We are glad that you liked the location. Our Team sincerely appreciates your feedback. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 Excellent

jaimee

Liked: Staff & service
Stayed 2 nights in May 2024
Response from Sophia CSR on 17 May 2024
Hi Jaimee,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Alphonse

Liked: Cleanliness, staff & service, property conditions & facilities
Great for reasonable cost.
Stayed 2 nights in May 2024
Response from Sophia CSR on 14 May 2024
Dear Guest,We're thrilled to hear that you found value in your stay with us. Providing a comfortable experience at a reasonable cost is one of our top priorities. Thank you for recognizing this, and we hope to have the pleasure of hosting you again in the future.

8/10 Good

Mark, Bennington

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Pleased with property
Stayed 2 nights in May 2024
Response from Sophia CSR on 12 May 2024
Hi Mark,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.

2/10 Terrible

Amanda

Travelled with partner
Disliked: Property conditions & facilities
The shower is way to low. I 5'11 couldnt even wash my hair because the shower head didnt even come up to my chin. The handle on the water in the shower broke off. The mattress was very comfortable each day woke up with back hurting. To name a few. I would personally not stay here again and would not recommend it others.
Stayed 3 nights in May 2024
Response from Sophia CSR on 7 May 2024
Hi Amanda,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

6/10 Okay

Debra, Norfolk

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Needs updating
Stayed 2 nights in May 2024
Response from Sophia CSR on 7 May 2024
Hi Debra,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Anup

Disliked: Cleanliness, staff & service, property conditions & facilities
Shower was
Stayed 3 nights in May 2024
Response from Sophia CSR on 10 May 2024
Hi Anup,Thank you for taking the time to rate us. It is apparent from your rating that you did not really enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to know from you about the areas where improvement is needed. Please feel free to give your comments and suggestions. We hope to provide you with a flawless experience in the future

8/10 Good

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I had no complaints about the property. It was a reasonable rate considering there was a major event within 15 miles of the property.
Stayed 2 nights in May 2024
Response from Sophia CSR on 7 May 2024
Hi Richard,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.

4/10 Poor

Deanna

Disliked: Cleanliness, amenities, property conditions & facilities
We walked across the floor and there was so much dirt that it stuck to our feet. Would not recommend it to anyone.
Stayed 1 night in May 2024
Response from Sophia CSR on 7 May 2024
Hi Deanna,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you in the future.

6/10 Okay

Terri

Travelled with group
It is good for the price and location
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 3 May 2024
Hi Terri,A hearty thanks for your review. We are glad that you liked the location. Our Team sincerely appreciates your feedback. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

6/10 Okay

BigJames

Disliked: Cleanliness, property conditions & facilities
My room had a leak from the ceiling that was close to the living room Tv I was switch out but I also was told that the room I booked wasn’t the room I got so no refund offers made
Stayed 1 night in Apr 2024
Response from Sophia CSR on 3 May 2024
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on 28 Apr 2024
Hi Barry,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 10-star rating and we hope to welcome you back again before long.

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Sophia CSR on 25 Apr 2024
Dear Guest,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 5-star rating and we hope to welcome you back again before long.

2/10 Terrible

Ana

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Two outdoors door are wide opened, that is not safe for the guest. I informed the desk person and i really hope she tells the hotel manager about the situation. One of the doors seems broken. Thanks
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 25 Apr 2024
Hi Ana,Safety and security are our top priorities. All our guests feel safe and secure at our property. We will investigate your insecurities with our team to take corrective measures for your future visits and will surely forward your valuable feedback to our team for improvements. We hope you will choose us again in the future.

2/10 Terrible

Arham

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 23 Apr 2024
Hi Arham,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the most convenient, reasonably priced hotel close to my venue. It’s comfortable and the staff are welcoming and helpful.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 23 Apr 2024
Hi Kathryn,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

4/10 Poor

Neshone

Business traveller
Disliked: Cleanliness, amenities
Stinky
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 20 Apr 2024
Dear Guest,Your business is very important to us and we value your feedback. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 Okay

Destiny

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property was very nice but staff was no help and entered the room With my do not disturb sign on the door.
Stayed 4 nights in Apr 2024
Response from Sophia CSR on 18 Apr 2024
Hi Destiny,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

6/10 Okay

Clay

Stayed 1 night in Apr 2024
Response from Sophia CSR on 7 May 2024
Dear Guest,Providing the highest level of hospitality is our number one priority. We would like to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

STACY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk help was very kind, room was clean, bed was comfy. Great location for shopping and eating out. I did not eat the breakfast so I can’t give an opinion on that I would stay again😁
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 16 Apr 2024
Hi Stacy,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

6/10 Okay

Tamara

Easy to get to but had a problem with noise late at night
Stayed 1 night in Apr 2024
Response from Sophia CSR on 16 Apr 2024
Hi Tamara,We regret the inconvenience caused, also you had restless nights due to the noise. We cannot change the past now; however; I assure you that we will take appropriate measures to make our hotel room sound insulation. We also ensure to accommodate you with a room distant from the highway on your next visit. We assure you the best of services on your next stay.

6/10 Okay

RaihanAhmed

Liked: Staff & service, amenities
Open water pipe on basin ceiling and unfinished/dirty standing shower standing fitting.
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 14 Apr 2024
Hi Raihan,Appreciate you for bringing these issues to our attention. Please accept my sincere apology for the less-than-perfect stay. I can understand your frustration. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. These issues have been taken up with our management and we are taking committed steps to rectify them and ensure this does not happen again.

10/10 Excellent

Catherine

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
No place to walk the dogs. Noisy but it was a very busy weekend. The room was nice enough but for the price i expected a bathroom with room to turn around. The outside was very dirty with garbage every where.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 14 Apr 2024
Hi Catherine,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

8/10 Good

Alex

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very quiet, breakfast was good, nothing out of the ordinary.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 14 Apr 2024
Hi Alex,We appreciate your comments regarding your recent stay. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.

10/10 Excellent

Arizona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and friendly people
Stayed 1 night in Apr 2024
Response from Sophia CSR on 9 Apr 2024
Hi Arizona,Honestly, we are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional service. We sincerely appreciate your feedback and are happy to hear you had a wonderful experience with us. I hope that we will impress you with exemplary service during future visits.

4/10 Poor

Leigha

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The floor in our room had chewing gum stuck all over it. The walls had holes on the bed area and bathroom, just a gross place. Yuck
Stayed 1 night in Apr 2024
Response from Sophia CSR on 6 Apr 2024
Hi Leigha,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

10/10 Excellent

Abiud

Stayed 1 night in Apr 2024
Response from Sophia CSR on 26 Apr 2024
Hi Abjud,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Anais

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, comfortable and quiet place to stay when needing to make a quick stop 🙂
Stayed 1 night in Mar 2024
Response from Sophia CSR on 5 Apr 2024
Hi Anais,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

4/10 Poor

Jackson

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 5 Apr 2024
Hi Jackson,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large property. A little difficult to get to from the interstate, but thanks to Google Maps, directed me right to it.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 4 Apr 2024
Hi Larry,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 Okay

Oscar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property was run down
Stayed 1 night in Mar 2024
Response from Sophia CSR on 31 Mar 2024
Hi Oscar,Your business is very important to us and we value your feedback. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Linda

Travelled with partner
property was clean and comfortable, reasonably priced, good hot breakfast. only problem was could not take a shower as it was to high to get into for fear of falling and toilet was so low it felt like it was for children.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 27 Mar 2024
Hi Linda,Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services and promise to remain as committed to you as we are now. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful clean rooms. We slept well.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Hi Donna,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

2/10 Terrible

Zairra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Hi Zairra,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

FLORENCE

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Hi Florence,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Gerald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I will stay here again.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 24 Mar 2024
Hi Gerald,Expecting our previously served guests is our greatest privilege as it helps us to meet your needs accordingly. Thank you for your feedback and looking forward to seeing you soon!

8/10 Good

patrick

Stayed 2 nights in Mar 2024
Response from Sophia CSR on 14 Apr 2024
Hi Patrick,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Katherine

Stayed 1 night in Mar 2024
Response from Sophia CSR on 9 Apr 2024
Hi Katherine,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Laurie

Stayed 1 night in Mar 2024
Response from Sophia CSR on 9 Apr 2024
Hi Laurie,Earning a perfect 5-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.

6/10 Okay

Shaun, Topeka

Travelled with family
Bathtub in the parking lot? Abandoned restaurant next to the hotel? Relatively clean and fresh smelling hallways and room. Unfortunately the room did not block much of the sound from the hallway and outside overnight. Light filtering in all the way around the room door. Had a really hard time sleeping here. The car alarm going off at 5:30 in the morning right outside of our room window really topped things off. Probably wouldn’t stay here again.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 19 Mar 2024
Hi Shaun,Appreciate you for bringing these issues to our attention. Please accept my sincere apology for the less-than-perfect stay. I can understand your frustration. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. These issues have been taken up with our management and we are taking committed steps to rectify them and ensure this does not happen again.

6/10 Okay

Steve

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property is nice the rooms are clean. I was disappointed that I was charged an additional $25 for early check-in. I would certainly understand it if you were super busy but they were not in rooms were available.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 17 Mar 2024
Hi Steve,Your business is very important to us and we value your feedback. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Gerald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay there again.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 16 Mar 2024
Hi Gerald,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

8/10 Good

Lesa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s close to KUMC where my heart appts are.
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 12 Mar 2024
Hi Lesa,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 Okay

John

Travelled with partner
Disliked: Staff & service
The breakfast is the same everyday and if you don’t get there by 8:30 the food is gone and they do not replenish.
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 11 Mar 2024
Hi John,Thank you for sharing your review. We apologize for the inconvenience you faced regarding breakfast. We will surely forward your valuable feedback to our team for improvements. We hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience.

10/10 Excellent

Priscilla Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and area.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 11 Mar 2024
Hi Priscilla,Many thanks for the review with positive comments and ratings. We are glad that you were pleased with the staff. Our team will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!