Terletak di Lerwick, Grand Hotel memiliki lokasi di pusat kota dan di tepi perairan. Temukan keindahan alam kawasan ini di Isle of Noss dan Bain's Beach, atau kunjungi sejumlah objek wisata terkenal seperti Clickimin Leisure Centre dan West Mainland Leisure Centre. Jangan lupa untuk menjelajahi aktivitas di area ini, termasuk mengamati paus. Kunjungi panduan perjalanan kami untuk Lerwick
Tersedia di semua kamar: Wi-Fi (biaya tambahan); internet berkabel gratis
Tersedia di beberapa area publik: Wi-Fi gratis
Tempat parkir dan transportasi
Gratis parkir di luar properti
Gratis parkir mandiri di properti
Parkir mandiri terbatas di properti
Tersedia parkir dengan akses kursi roda
Makanan dan minuman
Sarapan gratis tersedia
1 bar/lounge
1 restoran
Aktivitas menarik
Klub malam
Cocok untuk keluarga
Kamar tidur terpisah
Kenyamanan
Penitipan koper
Layanan tamu
Pembersihan kamar (setiap hari)
Staf multibahasa
Layanan bisnis
Ruang rapat
Outdoor
Di tepi perairan
Aksesibilitas
Jika Anda memiliki permintaan untuk fasilitas difabel tertentu, harap hubungi properti menggunakan informasi yang tertera pada konfirmasi reservasi yang diterima setelah memesan.
Jalur kursi roda
Tempat parkir dapat diakses kursi roda
Lainnya
Merokok tidak diperbolehkan
Fasilitas kamar
Kamar mandi
Handuk disediakan
Kamar mandi pribadi
Kombinasi shower/bathtub
Pengering rambut
Perlengkapan mandi gratis
Hiburan
TV dengan saluran digital
Makanan dan minuman
Air minum kemasan gratis
Ketel listrik
Layanan kamar terbatas
Mesin pembuat kopi/teh
Lainnya
Meja
Setrika/meja setrika
Kebijakan
Check-in
Check-in mulai pukul: 14.00; Batas waktu check-in pukul: 22.00
Usia check-in minimal - 18
Check-out
Check-out sebelum 11.00
Petunjuk check-in khusus
Informasi yang diberikan oleh properti mungkin diterjemahkan menggunakan sistem terjemahan otomatis
Hewan peliharaan
Hewan peliharaan tidak diperkenankan masuk
Anak dan tempat tidur tambahan
Anak-anak diperbolehkan
Tempat tidur lipat/kasur tambahan tidak tersedia
Boks bayi (tempat tidur bayi) tidak tersedia
Jenis pembayaran properti
Informasi penting
Anda harus tahu
Biaya penambahan orang dapat berlaku dan berbeda-beda menurut kebijakan properti
Tanda pengenal berfoto yang dikeluarkan oleh pemerintah dan kartu kredit, kartu debit, atau deposit uang tunai diperlukan saat check-in untuk biaya tidak terduga
Pemenuhan permintaan khusus bergantung pada ketersediaan sewaktu check-in dan mungkin menimbulkan biaya tambahan; permintaan khusus tidak dapat dijamin
Properti ini menerima kartu kredit
Kelas properti
Properti ini menerima peringkat bintang resmi dari VisitScotland, Badan Pariwisata Nasional Skotlandia.
Pertanyaan umum
Apakah Grand Hotel ramah hewan peliharaan?
Tidak, hewan peliharaan tidak diperkenankan masuk di properti ini.
Berapa biaya parkir di Grand Hotel?
Parkir mandiri gratis di properti ini gratis; tempat parkir terdekat juga gratis.
Pukul berapa check-in di Grand Hotel?
Check-in mulai pukul: 14.00; Batas waktu check-in pukul: 22.00.
Pukul berapa check-out di Grand Hotel?
Check-out pada pukul 11.00.
Di mana lokasi Grand Hotel?
Terletak di tengah-tengah kota Lerwick, hotel ini berjarak beberapa langkah saja dari Balai Kota Lerwick dan Benteng Charlotte. Bain's Beach dan The Lodberrie juga hanya 5 menit.
Dapatkah saya membatalkan reservasi di secara gratis dan menerima refund penuh?
Ya, properti ini menawarkan pembatalan gratis untuk harga kamar tertentu, karena fleksibilitas itu penting! Baca kebijakan pembatalan properti di situs web kami untuk detail selengkapnya tentang pengecualian atau persyaratannya.
Ulasan
Ulasan Grand Hotel
6,4
Semua ulasan yang ditampilkan berasal dari pengalaman tamu yang nyata. Hanya traveler yang telah memesan penginapan dengan kami yang dapat mengirimkan ulasan. Kami memverifikasi ulasan sesuai dengan panduan kami dan memublikasikan semua ulasan, baik itu positif maupun negatif.Informasi selengkapnyaTerbuka di jendela baru
7,0
Kebersihan
9,2
Lokasi
7,6
Staf & layanan
5,4
Kondisi & fasilitas properti
Penilaian 10 - Sangat Bagus. 3 dari 24 ulasan
10 - Sangat Bagus
3
Penilaian 8 - Bagus. 7 dari 24 ulasan
8 - Bagus
7
Penilaian 6 - Medioker. 5 dari 24 ulasan
6 - Medioker
5
Penilaian 4 - Buruk. 8 dari 24 ulasan
4 - Buruk
8
Penilaian 2 - Sangat Buruk. 1 dari 24 ulasan
2 - Sangat Buruk
1
Ulasan
Ulasan terverifikasi
4/10 Buruk
Traveler terverifikasi
27 Agu 2019
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Nice service - hotel worned out.
The employees are very service minded but the hotel is worned out and needs to be renovated. The beds are not very comfortable.
Menginap 7 malam pada bulan Agustus 2019
Ulasan terverifikasi
4/10 Buruk
Traveler terverifikasi
1 Agu 2019
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Shabby and worn down. Not worth it.
Very shabby hotel. Were told we couldn’t open the window due to hatching birds (!) and there was no A/C. Had paid for a triple room, but one of the beds was a roll-away stuffed into a twin room, with very little room left to move around. The roll-away bed collapsed every time someone sat on it, but they had to send staff twice to check because they didn’t believe us. Were finally offered a single room free of charge. Beds were uncomfortable, and the hotel was quite run down. Sad, because it is 300 years old and has a ton of potential. If only they would renovate it!
Menginap 1 malam pada bulan Juli 2019
Ulasan terverifikasi
6/10 Medioker
Klarna
31 Jul 2019
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
läge
fantastiskt läge på Commercal Street men det märks på många sätt att det är ett 300-årigt hus som inte får renoveras...
Menginap 6 malam pada bulan Juli 2019
Ulasan terverifikasi
8/10 Bagus
Pia
24 Jul 2019
Disukai: Kebersihan, staf & layanan
Hospitable
The first impression is that the hotel would need an upgrade, but I could see the charm of it as well. The personnel is friendly and has the correct hospitality approach. I have stayed in quite a few hotels on the island and Grand Hotel scores best in this.
Very pleasant indeed. An authentic historical stay. Very friendly and forthcoming receptionist. Spacious room, comfortable beds, great view, quiet. Excellent English breakfast. What more could you ask for?
Menginap 3 malam pada bulan Juni 2019
Ulasan terverifikasi
8/10 Bagus
Jhcesi
17 Jul 2019
Disukai: Kebersihan, staf & layanan, fasilitas
I had no warning there was no elevator. It may have been in the description but I missed it. I definitely would have opted for a place I would not have to haul my luggage up and down three stories.
The Grand Hotel is part of the old town, Lerwick. Great place to visit Shetland Islands. Service is absolutely fine - breakfast, cleaning, strong wifi, tv... I have been there approx 1 week and I do not have any problems. I agree that the Grand Hotel is maybe little too old but ... the price is reasonable and - in addition - hotel employees are friendly. Quiet and pleasant.
Menginap 8 malam pada bulan Juli 2019
Ulasan terverifikasi
4/10 Buruk
Traveler terverifikasi
1 Jul 2019
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The hotel is in an excellent location, staff are friendly and cooked breakfast was good. However the condition of the building is very poor. Our room (up 71 stairs, no lift) had a barely-functioning shower, peeling and stained wallpaper, and water damage and peeling plaster around the window. Flaking plaster from the ceiling fell onto the bed (and the sleeper!) during the night. No manager was on site to handle complaints.
Menginap 3 malam pada bulan Juni 2019
Ulasan terverifikasi
4/10 Buruk
Nigel
28 Jun 2019
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
New owners needed who invest in customer service
The Grand is very tired. It is potentially a lovely old building in a precious location but there has been no investment in it for decades, apparently. Paint is peeling off the walls and ceilings. The reception is unstaffed and tatty. The staff are demotivated and have no wish to upsell anything ("Can I have a dessert?" "Sorry, I think the chef needs to be away by 9pm.") The bar is closed on Sundays and Mondays. The plumbing is gravity fed and so the shower is a trickle on the top floor.
On Sundays, many restaurants are closed in Lerwick, as is the restaurant in the Grand. The Queens hotel is the option offered for residents at the Grand. We were one of just two tables occupied in the Queens' restaurant on Sunday, served by unenthusiastic staff. There were many empty tables. At the bar in the Queens, we saw several customers turned away and advised to try the Chinese take away, as "we are full; we have to keep tables for residents from both the Grand and the Queens". The restaurant was almost deserted. Those potential customers were unnecessarily lost to the business and left with a bad impression of Lerwick.
The Queens is up for sale (£0.5m). New owners could transform the Queens Hotel and the Grand to exploit the superb locations and the latent demand from tourists to create great businesses for Lerwick and more jobs for local people. But the leadership, investment and customer service flair is just not there at present.
Menginap 3 malam pada bulan Juni 2019
Ulasan terverifikasi
4/10 Buruk
Traveler terverifikasi
21 Jun 2019
Disukai: Kenyamanan kamar
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Won't be returning.
Breakfast great food, evening meal not so (very dry over cooked chicken in the burger). Breakfast service slow despite being quiet. Asked for tea and toast twice and still didn't get my toast. In a rush so didn't ask again. Dated and peeling decor in hotel. No lift in hotel so don't stay here if you struggle with stairs. My room had very little natural light.
Menginap 2 malam pada bulan Juni 2019
Ulasan terverifikasi
4/10 Buruk
Traveler terverifikasi
14 Mei 2019
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Very friendly staff, and a good central location. But...
The hotel has seen better days. The fabric is in poor shape (damp patches on walls and ceiling of public areas. No elevator. No car park (use public one.) Rooms are cramped. Staff do the best they can, but the air of neglect is palpable. Hotel is on the market.
Menginap 3 malam pada bulan Mei 2019
Ulasan terverifikasi
8/10 Bagus
Liliana
13 Agu 2018
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excelente ubicación
Buena atención. Hotel antiguo bien mantenido. Excelente ubicación
Menginap 1 malam pada bulan Agustus 2018
Ulasan terverifikasi
6/10 Medioker
Bill
3 Agu 2018
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Dinner was not available during the advertised hours. We were told by the front desk receptionist that dinner was available until 9:30 p.m. This was also the time printed on a card given to us. At 9 p.m., we were told that the restaurant stopped serving at 9 p.m. and that the cook wouldn't accommodate us. No options were provided other than to try somewhere else.
Menginap 2 malam pada bulan Juli 2018
Ulasan terverifikasi
4/10 Buruk
lowrie
31 Jul 2018
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tired and dated
Room/bathroom cleanliness not good enough, tatty and in need of updating, breakfast plentiful but cold and unexciting.
Menginap 1 malam pada bulan Juli 2018
Ulasan terverifikasi
4/10 Buruk
Traveler terverifikasi
28 Jun 2018
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Grand Hotel. Lerwick. Former Glory.
In its day this must have been a magnificent building. It is now sadly a shadow of its former life. Met with an overwhelming smell of cooking fat running through the lobby and reception which is more like a mini bar located on the first floor. The hotel in general is in need of a major refufurb. The decor is in need of a major face lift. Wall paper misssing as you enter the lobby off the street. A TV in the room was mounted on a wall bracket and almost impossible to see as it was a 17inch flat screen which is more suited to a caravan than a hotel room. The room was clean and beds made daily. But if a concern is when you enter the bathroom and turn on the light it takes almost 15-20 seconds to come on.
Breakfast was on the other hand excellent. I recommend the locally caught fresh smoked fish and free range eggs. Homemade bread was wonderful.