"Very nice modern hotel in a great location near the train station and less than 10 minutes walk to the lakefront. Front desk lady was friendly and provided good suggestions for easy travel to Chillon Castle and boat to visit Vevey. Now for improvement needed: 1- Check in was quite slow. Many people were waiting in a que. 2- Poor communication with us when we sent questions via Expedia...Will they store luggage if we arrive early? (They do), Did they see the change to our reservation? (They didn't) They never responded via Expedia messages. I called the day before our arrival to get answers. 3- We had a beautiful room on the 5th, top floor. Upon arrival we found urine in the toilet so cleaning was questionable. 4- The room had two safes which was odd. Both were unusable. One was locked and couldn't be opened, the other was open with the locking fingers extended. An attempt to retract them resulted in a loud squealing alarm that we couldn't turn off. 5- The nice large TV had separate modes for radio music play (No music by Queen) and television play. I couldn't switch the modes. 6- There were NO electric outlets beside the bed. Two outlets were positioned behind the headboard of the king bed and not accessible without moving the bed. Outlets were found on the opposite wall. 7- A push button light switch to control room lights was located behind the top edge of the headboard. When leaning back it would shut off the lights.
These are minor details but could be improved"
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