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"The room we were given on the 4th floor was extremely dated & needed an urgent overhaul! The drawers inside the wardrobe were old & falling apart. The safe wouldn't work. The balcony furniture was like something out of the 1960's. The carpet was old & dirty looking & the shower knob came off in our hands! I realise the building is iconic & is a listed building but this room was not reflective of a supposed 5* hotel! The hotel was not cheap either. The staff at the bar were friendly & welcoming however the reception staff were spoke with were the opposite, unfriendly & dismissive. If your room is near the city it is VERY noisy! "

"Very good "

"The room and hotel was spotless, room cleaned every day...Pool was excellent..food on offer at the pool was excellent....The staff were top class ...couldn't do enough for you...very courteous and pleasant. We were very pleased with the hotel "

"Hotel exceeded our expectations for a family holiday. The Views is so well set up for kids, our sons loved the playroom, outside playground and the variety of activities put on for kids every day. The family suite was clean and modern and had everything we needed (even hair straighteners!). Staff were all friendly and helpful, and could assist in multiple languages."

"Clean room. Extremely friendly and helpful staff. Great gym that is never busy. Perfect location. "

"Gym could have had a rowing machine"

"Lovely atmosphere without any kids. The hotel was fully booked but didn't feel crowded. The deluxe room was worth it - lovely coffee from the coffee machine and a little bar/fridge & robes. The location was a short way uphill out of the town but in a nice area and not a long walk for anyone with reasonable fitness, There were plenty of buses. You could walk downhill to a bus stop and get off further uphill on the way back. There was also a hotel minibus into the town. We had a great stay! "

"We had a wonderful stay at Reid's Palace. The staff went above and beyond, the hotel is stunning and we couldn't have asked for a better experience. "