Search Hotels Near Lewisville Grand Theater, Dallas

"Good"

"Pool and hot tub were not open. The comforter on the bed had a huge gross stain on it and the room smelled like it had been smoked in. I wasn’t super impressed with the room or use of amenities. However, the staff was friendly and welcoming. "

"The room was clean and nice. "

"No lights in room until evening. Large family reunion with children happening in the lobby right in front of the front desk and obstructing easy access to the one elevator that was working. Larry at front desk was helpful with the light situation. Wished the bartender would have stayed at the bar to serve the customers. "

"I had a very disappointing experience staying at this motel. First of all, the place was extremely crowded and noisy, which made it very uncomfortable to relax or rest. The room itself was incredibly small and in very poor condition. It honestly felt neglected and not well maintained at all. What made the experience even worse is that the listing clearly stated that the room included a small refrigerator. I specifically chose this motel because of that detail, but when I arrived, there was no refrigerator in the room at all. This was very misleading and felt like false advertising. When I spoke to the employee at the front desk, he simply told me there was nothing he could do about it and didn’t even try to help or offer any solution. There was no apology, no attempt to fix the issue, and no effort to provide another room or any compensation. Honestly, the least they could do in a situation like this is refund my money or offer some kind of compensation for the inconvenience and the misleading information. Customers should not have to deal with false promises and poor service like this. Overall, this was a very frustrating experience and I would not recommend staying here unless you want to deal with overcrowded conditions, poorly maintained rooms, and unhelpful staff. I am still waiting for a response regarding this issue."

"Pool was ice cold, everything else was great!"

"Clean room, respectful and accommodating staff, good breakfast. No complaints "

"When I first arrived, I was given a room that wasn’t cleaned yet. The front desk easily moved me to a new room, but still not a good start. The new room I was moved to had a couple lights that barely worked, the sofa chair had stains on it, the office chair was broken, there was a hole in the bathroom wall corner, the tub looked filthy (although the damage looked like it needed more than just a simple cleaning), the air conditioner in the room looked dirty so I was scared to turn it on. Overall, the room was the worst hotel room I’ve stayed in. Also, the complimentary breakfast was just cereal and a waffle maker which isn’t true breakfast in my opinion. There is a Cracker Barrel right outside, but that’s just paying for breakfast. This place is definitely not worth the price they charge per night."

"The room smells very bad and the white guy at the front desk is very rude."