Search Family-Friendly Hotels in Lockport

"Fiid"

"Breakfast was good, the pool was dirty "

"Yes"

"Staff was perfect and room was clean. In the middle of the night I heard some strange noises followed by a single very loud alarm that beeped just once. I do not know if it was a smoke alarm or what caused it."

"Everything was explained well, was confused how to work the steam shower though, but they gave me a complimentary upgrade and I’m so appreciative. Thank you "

"Customer service is very important to me, I frequent this hotel often for nearby work and the manager (Leticia) as well as her staff has always been polite and answer all my questions.. PS and Divyang always check me in fast thanks again. "

"Spa was extremely noisy. Rooms clean and service was great. The bar tender Susanne was amazing, helpful and friendly. "

"Bad smell in the room We booked a room for a high level, it was raining that day and we came back to the room with a leak in the wasgroom ceiling from the rain. They changed the room for us for a lower level. This was very inconvenient with have to move all of our stuff with 3 children. It rains and snows quite a bit in this area, this issue should not happen I can tell from the smell in the room. When I called to complain the immediate descent it's from the rain and they didn't even come and check the leak which tells me they knew about this issue. The breakfast buffet is very limited in comparison to other hotels we stayed in the area previous years. They don't have hand lotion in the rooms. We were very disappointed with the overall quality for the money we paid. I would never book here again. "

"Nice place "