Long Grove hotel guide. Hilton Hotels hotel in Long Grove, Chicago

"Breakfast was good, but not exceptional. Had to call to the front desk to find out where I turned the light on in my bathroom ecause the towel rail and towels were blocking its view. Spent way too much time looking for light switch. Guest next door checked in and was talking so loudly from 3am to 4 am. I did not report. Room has seen better days; wall paper peeling. Check in staff great as well as breakfast staff."

"This hotel has seen better days. Room had an odor and furniture well worn. "

"Check in took a bit longer than expected which seemed to be due to staffing issues. The room was clean and ready for us upon check in. The parking available through the hotel and also the long-term airport parking were a bit confusing for our stay and we left for our trip still unsure of if we were in the correct parking area. Overall we would stay again and would like to use the pool next time!"

"Ok we absolutely loved our room. We had a balcony, two queen sized beds that were extremely comfy and the room was well sized and while the bathroom with the tub and shower were dated it was very clean. The towels were VERY soft and clean. Loved it! The pool and hot tub…were not amazing conversely. We got there at night so maybe that is why the appearance wasn’t what I expected. Felt a bit dingy. I didn’t feel comfy to get in."

"The beds were very comfortable, and appreciated the convenience of the shuttle service."

"I have stayed in many of the hotels adjacent or near by the convention center in Rosemont, and I would say the Hyatt is the best in terms of those that are actually connected to the CC (an important consideration with variable weather). The hotel itself is spartan and a bit dated, but rooms are immaculate, and the staff is kind and patient. The workout facility is above average. Now for the criticisms: There was a pipe repair during my visit, and the water was shut off, with no notice given to many guests like me, for 3 hours right before/after check-out on the day of departure. Suggestion was given to management to inform all registered guests in advance with text notifications rather than the printed sheets that were evidently available at the front desk 24hours prior to water shut off. I am a low maintenance traveler who rarely has a need to stop at the front desk after checking in, so I had no way of knowing about the pending inconvenience. This necessitated a last minute scramble in my part to reschedule the rest of my day. Complaint was register upon checkout, and desk agent was gracious and professional. "

"The room was better than expected quality and substantially made so quiet and spacious. Would definitely stay here again."

"The hotel was definitely old and outdated but was extremely clean. The staff was super friendly and the free shuttle to and from the airport was a nice perk. The shuttle drivers were friendly and helpful. The room was very clean and the beds were comfortable enough for a good sleep after a long international flight. Breakfast had a variety of options—both cold and hot, but don’t expect a huge buffet spread. It was decent enough to be filling and there were juices and hot beverages. Overall, it was a decent experience for a night’s stay. Also, staff informed me that the hotel is undergoing renovations as it was bought out and being changed to a Marriot. "

"Property charges an incidental fee that was supposed to be returned at check out. They processed it as a debit and still have not refunded. They keep giving me the answer that is my bank that should resolve it. My banking institution shows the debit from the hotel and that they need to issue a refund. Vivienne at the front desk keeps telling me that it's my banks job. Rooms are not noise proof, they are bright and loud"