Local cuisine
Check availability

Reviews of Mary-Ann's Polarrigg

2.5 out of 5
Mary-Ann's Polarrigg
Longyearbyen, Longyearbyen

Reviews

8.8

Excellent

Rating 10 - Excellent. 129 out of 238 reviews" "
Rating 8 - Good. 76 out of 238 reviews" "
Rating 6 - Okay. 21 out of 238 reviews" "
Rating 4 - Poor. 7 out of 238 reviews" "
Rating 2 - Terrible. 5 out of 238 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yuri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mandatory free form fields often yield bad data
Stayed 3 nights in May 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our second time here and we would not stay anywhere else. Funky, friendly, and fun! Amazing bar and restaurant plus super nice staff! They arranged for taxis to meet us and then to deliver us to the airport. We had a great Arctic dinner w fine wine and a lovely setting. Thank you all for another great stay!
Stayed 2 nights in Apr 2024

10/10 Excellent

Wendy

Stayed 4 nights in Sep 2023

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful place to hang out and enjoy a remarkable environment. Very comfortable as a solo woman.
Stayed 4 nights in Sep 2023
Response from Giulia on 27 Sep 2023
Hello Laurie, thank you for your wonderful review! We're delighted to hear that you found our Hotel comfortable and welcoming. Your comfort and safety are of high importance to us, and we're pleased to have provided you with a positive experience during your stay. We look forward to the opportunity to welcome you back in the future for more enjoyable moments in our unique environment. Best wishes, Giulia, Mary Anns Hotel

10/10 Excellent

MARQUITA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and unique place to stay in Longyearbyen
This an amazing place to stay. The location is perfect. The rooms are clean and have everything you need. There is a beautiful and large shared living room with comfortable furniture, fireplaces and nice spaces to work and free coffee and tea available 24 hours a day. The dining room is a beautiful greenhouse filled with plants from all over the world. The breakfast is as good as any five star hotel that I have stayed in and included in the price of the room. We had a lunch and dinner at the restaurant and both we very good. It was a perfect place to try the local cuisine. The staff is very kind and helpful. A perfect place to stay for your visit to Longyearbyen.
Stayed 4 nights in Aug 2023
Response from Giulia on 27 Sep 2023
Hello Marquita, thank you so much for your positive review! We're thrilled to hear that you had an amazing and unique experience during your stay with us. Our team takes great pride in providing a comfortable and inviting atmosphere, and it's wonderful to know that you found our rooms clean and well-equipped. Our common Living Room is indeed a special space to relax and work, and we're delighted that you enjoyed the complimentary coffee and tea available all the time. It's heartening to hear your positive feedback about our dining facilities, including our beautiful Vinterhagen restaurant filled with plants and the exceptional breakfast. We strive to offer the best local cuisine, and we're delighted you had the opportunity to savor it. Your kind words about our staff are greatly appreciated as we're here to make your stay as enjoyable as possible. Thank you for choosing to stay with us, and we hope to welcome you back for another perfect stay! Best wishes, Giulia, Mary Anns Hotel

10/10 Excellent

Tomoya

Stayed 1 night in Sep 2023

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this property two years ago. Highly recommended.
Stayed 2 nights in Aug 2023
Response from Giulia on 27 Sep 2023
Hello Peter, thank you for taking the time to share your feedback with us, and for choosing to stay with us once again! We're delighted to hear that you highly recommend our Hotel. Your continued support is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future. Best wishes, Giulia, Mary Anns Hotel

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Unique Place in a Unique Place!
We really enjoyed this hotel. It's comfortable with everything we needed, but also has an adventurous vibe. It's very unique in it's decoration/layout, and is a lot of fun to explore. Staff was nice/helpful, and the breakfast is pretty good too! They really embrace the Svalbard spirit, and as such staying here really enhances the entire trip. Great location as well since all the excursions pick up here, and it's a short walk to the main part of town. Would definitely recommend the Polarrigg!
Stayed 3 nights in Jul 2023
Response from Giulia on 27 Sep 2023
Hello Jeffrey, thank you for your heartwarming review! We're thrilled to hear that you thoroughly enjoyed your stay with us! Our aim is to provide a unique and adventurous atmosphere that captures the spirit of Svalbard, and it's delightful to know that you appreciated our distinctive decoration and layout. We're equally pleased that you found our staff helpful and enjoyed our breakfast offerings. It's wonderful to hear that our central location added to the convenience of your trips and exploration of the town. Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back in the future for another memorable stay. Best wishes, Giulia, Mary Anns Hotel

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the place. Only suggestion: better sun blocking curtains.
Stayed 1 night in Jul 2023

10/10 Excellent

Todd, Colorado Springs

Stayed 2 nights in Jul 2023

8/10 Good

Susana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good for one to 2 nights stay as rooms a little tight. All staff very helpful, accommodating! Waiting areas great and very nice to let us stay comfortably till flights due. Love the restaurant setting!
Stayed 1 night in Jun 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This facility is a delightfully eccentric place to stay that’s a bit off the beaten path. The restaurant has a small number of selections, but the food is well prepared and presented. The staff was very helpful in booking excursions. The pictures on their website are several years old and may not reflect the current reality.
Stayed 6 nights in Jun 2023

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities
Place is super funky but in a very cool way, with lots of arctic decor and historical photos on the walls. Hallways at night can be a little loud with people walking around into the late hours and walls a little thin but i had some earplugs which shut out the noise. The common areas of this place were awesome, very different than any other hotel in Svalbard, very cozy and relaxing, nice soft old school jazz on the radio, plenty of couches for lounging and fast internet too. Internet in the rooms was fast too. Rooms are very small and simple but comfortable enough as a simple place to sleep. The communal bathrooms and showers were always kept tidy and clean and numerous enough that one didn't have to wait to use them. The common areas are where you can comfortably hang out and relax as well as meet other travelers if you wish. I would definitely recommend for those that are looking for something with a bit of arctic character, outside the box thinking.
Stayed 2 nights in Jun 2023

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Byron

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place to stay
I absolutely loved every minute of my stay here. The location is less than 10 minutes walk to the town. From the friendliness of the staff to the chilled out atmosphere this place cannot be faulted. Beautiful restaurant serving outstanding food and a bar serving a varied selection of drinks. If/when I return to Svalbard I won't hesitate to stay at Mary Ann's Polarrig again.
Stayed 4 nights in Mar 2023
Response from Giulia on 11 Apr 2023
Thank you so much for your valuable review! It is very important for us to know that our guests had a pleasant stay with us and hearing that you enjoyed our restaurant, staff, and facilities makes us really proud. We hope you have the chance to come to visit us again :) Best wishes, Giulia, Mary Anns Hotel

8/10 Good

Michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Delanie, Pittsburgh

Stayed 2 nights in Oct 2022

10/10 Excellent

Jesse

Stayed 4 nights in Oct 2022

10/10 Excellent

Aldona

Stayed 4 nights in Oct 2022
Response from Bojana on 11 Oct 2022
Hey Aldona,Thank you for this high review! Hope to welcome you again.

8/10 Good

Lorna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location within walking distance of most places in town.
Stayed 5 nights in Aug 2022
Response from Bojana on 6 Sep 2022
Hey Lorna,Thank you for your review, glad you liked it here. :)

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms. Feel like at home. Nice staff. -Water tap didn't work properly - Restaurant offers Whale
Stayed 1 night in Aug 2022
Response from Jasmin on 27 Aug 2022
Hello Adrian, thank you so much for your review. We are so glad you enjoyed our cozy atmosphere and tasty food. We wish you could have communicated with the reception regarding the issues with the water tap, so we could have had a chance to fix it. We hope to welcome you again!

8/10 Good

Letha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good restaurant for dinner. Nice breakfast buffet.
Stayed 3 nights in Jul 2022
Response from Jasmin on 24 Jul 2022
Hello Letha, Thank you so much for your review. We are so glad to hear you enjoyed your stay and our very tasty foods! We hope to welcome you back :) Best regards, Jasmin Mary-Ann's Hotel

10/10 Excellent

Kathryn

Stayed 1 night in Jun 2022
Response from Bojana on 24 Jun 2022
Hey Kathryn, Thank you for this amazing score! It was amazing to have you guys here, hope you will visit us again!

10/10 Excellent

Jennie

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2022
Response from Jasmin on 17 Jun 2022
Hello Jennie, Thank you so much for your amazing review! We are glad to hear you enjoyed your stay. Best regards, Jasmin Mary-Ann's Polarrigg.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and quiet. Good value.
Stayed 1 night in Jun 2022
Response from Bojana on 9 Jun 2022
Hey Aaron, Thank you for this high review! Always happy to see that our guests had a great time here and that we met their expectations. Hope to welcome you again and make it even better! Arctic greetings, Bojana

10/10 Excellent

Camilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

RAYMOND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great little room, terrific showers and breakfast. Friendly staff.
Stayed 1 night in May 2022
Response from Gabriela on 11 May 2022
Hello, Raymond! Thanks for your feedback. We are happy to hear you had a great time at our hotel. Hope you also enjoyed what Svalbard offers! We will be happy to welcome you in again. :) Arctic greetings, Gabriela Mary Ann's Hotel

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this hotel for four nights in October, 2021. The hotel employees were wonderful. There's a very nice lobby where you're welcomed with 24/7 coffee/tea. The staff were genuine and fun to hang out with. Breakfast in the morning was equally just as nice. I highly recommend this hotel for anyone staying in Svalbard for even a nice. You won't regret it.
Stayed 1 night in Oct 2021
Response from Bojana on 22 Oct 2021
Hey Peter, Thank you for this amazing review, it is always nice to see that our guest had amazing experience when visiting us! :) Hope we will welcome you again one day. :)

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, wonderful people, and very affordable. I had a great time!
Stayed 4 nights in Sep 2021
Response from Nicola on 27 Sep 2021
Thank you Sebastian, so glad you've enjoyed the stay!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with good location in Longyearbyen. Did the job for our family
Stayed 4 nights in Jul 2020
Response from Nicola on 2 Aug 2020
Thank you for your review, we really appreciate you taking the time and hopefully we will see you here again.

10/10 Excellent

Thorstein

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Svalbard!
The stay was great and the staff was amazing. If we come back, we would like to stay here. Bojana took great care of us.
Stayed 3 nights in Mar 2020
Response from Nicola on 10 Mar 2020
Hi Thorstein, thank you for your lovely review. We really hope to welcome you back again.

10/10 Excellent

zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel walking distance for the Main Street.
Great little hotel right next to the heart of town. Rooms where good with a great little hand out area. The restaurant there was extremely nice and did great food inc speciality local meals. I would recommend this hotel.
Stayed 1 night in Feb 2020
Response from Nazilya on 2 Mar 2020
Dear Zachary, Thank you for your review! We really appreciate all warm words you said :)

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here.
The most cozy hotel I've ever been in. The hotel lobby feels like I'm back at my grandma's house. Also the people are super friendly and help you book adventures in Svalbard. Town is just .5km away over a bridge it makes for a fun little adventure to get groceries. The free breakfast spread is freaking incredible too. A wonderful start to your day.
Stayed 1 night in Jan 2020
Response from Kristina on 21 Jan 2020
Hey Ryan, Thank you so much for this wonderful review, we hope to see you here again :)

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2020
Response from Nicola on 14 Feb 2020
Thank you for your review!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The heated floors in the restaurant were great and unexpected.
Stayed 3 nights in Oct 2019
Response from Nicola on 1 Nov 2019
Hello, so glad you enjoyed the feel of the restaurant. Hope to see you again soon!

10/10 Excellent

Brendon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kindness and comfort at the end of the world.
This place was amazing to stay at? The location is beautiful and it’s very close to the city center there is a bus that takes you right to the entrance and tours come pick you up from the gates. The hotel itself is beautiful the rooms are clean and the common spaces comfortable. I stayed in a miners room which was small and cozy and served as a great base to get out and explore Svalbard. You don’t want to be in your room long while you’re here. The food in the green house was fantastic, especially the breakfast. The staff was incredible. Nicola Boyana Tina Vitalii and the cooks are all kind friendly people who take an interest in you having a great stay, they really made my stay at Mary Anns wonderful. I’ve stayed at much fancier more expensive places and gotten service and comfort not nearly close to this. I highly recommend staying here.
Stayed 3 nights in Sep 2019
Response from Nicola on 16 Sep 2019
Hi Brendon, thanks for your amazing review, so glad you had a lovely time here and got to know us. Thank you for the clover too, we will find somewhere nice to put it for you to see if you come back and visit again!

10/10 Excellent

Tracey, Virginia, US

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this quirky hotel with lots of history and character. It is a converted mine barracks with lots of original photos and mining gear. It has a restaurant and bar on site. The staff are very friendly and go out of their way to make your trip the best. Very convenient to the city center as well. Highly recommend!
Stayed 3 nights in Jul 2019
Response from Kinga on 8 Jul 2019
Thank you so much Tracey! We are so happy that you liked it here and we hope to see you again!

10/10 Excellent

Julie, Perth

Travelled with family
Liked: Cleanliness, staff & service
This is a unique hotel with regard to its presentation. I loved it. The service and friendliness of the staff was superb.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A unique and delightful place to stay. Nothing is too much trouble for the staff, always pleasant and helpful with excellent food. I will not consider staying anywhere else on my next visit to Longyearbyen.
Stayed 2 nights in Jun 2019
Response from Kinga on 19 Jun 2019
Dear anonymus guest!:) Thanks a million for this wonderful review - reading it was a pure pleasure! We really hope to welcome you again!

10/10 Excellent

tony, new zealand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quirky hotel - check out mirrored ceiling in bathroom! Great breakfast. Surprised there were no blackout curtains in room considering midnight sun.
Stayed 2 nights in Apr 2019
Response from Kinga on 28 Apr 2019
Hello there and thank you for these kind words! We hope you managed to sleep well anyway:) BR, Kinga

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding customer care. Couldn’t have done anything more to make us feel more welcome. Kinga in particular - and her colleagues in general - went above and beyond the call of duty.
Stayed 3 nights in Mar 2019
Response from Kinga on 30 Apr 2019
Wow, that was so cool to read:D Thank you so much for staying with us and writing these amazing words!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quirky authentic taste of polar life
This is a quirky unique old hotel with a real as well as fun sense of the past in what is really a frontier town. It is in the old now more industrial part of the town which is less attractive but close to the docks and a short walk over a glacial stream into the newer part of town. The airport bus stops at the door. It was comfortable and the staff were so helpful. The dining room, a mini hot house in this stark Arctic setting, was amazing and quirky and the breakfasts and dinner excellent. There is an old fashioned feel to the place but so bright and colourful to ward off no doubt long months of darkness and the stark barren mountains that rear over the town. One of our more delightful and memorable places we have stayed.
Stayed 1 night in Jul 2018
Response from Natalia on 12 Aug 2018
Hallo David, thank you very much for your review, welcome again next time :) Best wishes, Natalia

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rustic and friendly
Affordable and central. Super rustic and quirky, a great conversion of what’s basically an old miners camp.
Stayed 2 nights in Jul 2018
Response from Natalia on 7 Aug 2018
Hei Stephanie, thank you for your feedback, welcome to us again! :) Best wishes, Natalia

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly a classic arctic experience. There's no hotel on Svalbard with so much character or a better evening meal of arctic char or reindeer and the breakfast is great too.
Stayed 1 night in Jul 2018
Response from Natalia on 7 Aug 2018
Hallo Orbitz, thank you for your review. Best wishes, Natalia

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Natalia on 7 Aug 2018
Hallo Kim thank you for staying with us! Best wishes, Natalia

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Nice people, but i need greater comfort. Room v small..no wifi. But...one must take location into consideration
Stayed 4 nights in Jun 2018
Response from Natalia on 11 Jun 2018
Hallo :) Thank you for your feedback :))) Best wishes, Natalia

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A really nice facility all around considering the location. Restaurant food was excellent. It's a quick walk to town to see/shop. If I went to Longyearbyen again, this is where I'd stay.
Stayed 1 night in May 2018
Response from Natalia on 2 Jun 2018
Hallo Thank you very much for you feedback! Welcome again :)) Best wishes, Natalia

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great staff, good location, but needs attention
Marys anne's has an interesting selling point as a rustic place in the former coal mining center of longyearbyen. Although one might expect some compromise given the cost of materials and upkeep, the pace is run down and its apparent they are cutting corners. I live in Norway and work in the Arctic and have seen some hotels of similar high cost but much better value. The rooms are fine, but the baths are substandard with no soap provided for guests and built like a travel trailer. The breakfast was meager, the only hot food was some scrambled or hard boiled eggs and they ran out of juice. My take on this hotel was that they are now coasting on the tourist trade and doing little to attract guests since they are often fully booked.
Stayed 1 night in Apr 2018
Response from Natalia on 21 Apr 2018
Hello Thank you very much for your message. We will check all the soap places, thank you! The building is a very historical place here, that is why some of them look different from the standart hotel rooms. :) We are sorry for the juice, now we have plenty of everything. And thank you for staying with us! Best wishes, Natalia

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Expensive, cheap, you better stay somewhere else.
The room was very small. There were almost no closet space, just one small cabinet with only two hangers.Not nearly enough for two adults on a winter trip to Svalbard. Since there were no closet space, the gear and clothes had to lay in the luggage and the window sill. Some basket furniture were occupying half of the free floor space, totally unuseful. The room was overheated, not helped by the piping for the radiators running through the room, and there were no ventilation, in order to cool it down you had to open the windows. Which meant gear stored on the window sill fell out. One electric socket was half way out the wall, and some of lightbulbs were not working. The breakfast was rather simple, one kind of bread, scrambled eggs and not much else. We payed premium. It was not. On the positive side, both kinds of herring sauce was very good, and the staff was nice.
Stayed 3 nights in Mar 2018
Response from Natalia on 12 Apr 2018
Hello! Thank you for your message and staying with us! We have checked the heating and sockets in rooms. Best regards, Natalia