4/10 Poor
Ray
Travelled with family
21 May 2024
Disliked: Staff & service, amenities, property conditions & facilities
Many things went wrong at the hotel in what was to be a short 3 day stay for a special event in LA. It started at check-in when I was confronted with a required $200/nt security deposit instituted by the manager because he was tired of people tearing up the property while staying there. It's refundable in 110 days I'm told assuming there is no room damage. One employee shared this came out of the COVID era when some guests tore up some rooms--really!! 4 yrs later you're still subjecting all your customers to a 'short term loan scheme' under the guise of something that happened with some bad actors during a pandemic. Then, also at check in, I was told a room upgrade I was offered by Expedia and accepted at a small cost is not offered/available and the only response to this was that it should not have been offered and that they would not charge me for it and so far have not. The hotel is under renovation construction--which is badly needed in all the common areas--which had the restaurant closed moving the buffet breakfast to a small conference room. the buffet was very limited of over warmed food and pretty expensive, certainly for what was offered, so only made that mistake once. the first night day there was only Luke warm water so showers were almost cold. Strangely as more people started to show up on our floor the water got hotter so by the end of the stay we had hot showers. the newly installed digital wall thermostats didn't work and 1 morning the elevators were out.
Ray
Stayed 3 nights in May 2024