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Reviews of Hotel MDR Marina del Rey - a DoubleTree by Hilton

4 out of 5
Hotel MDR Marina del Rey - a DoubleTree by Hilton
13480 Maxella Ave, Marina del Rey, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 462 out of 1004 reviews" "
Rating 8 - Good. 274 out of 1004 reviews" "
Rating 6 - Okay. 119 out of 1004 reviews" "
Rating 4 - Poor. 81 out of 1004 reviews" "
Rating 2 - Terrible. 68 out of 1004 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Cathie

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Brian

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Check-in rep was NOT welcoming. We had a late check-in, and he provided zero information about the hotel and seemed like I was bothering him with any questions. Not a great start. The room is pretty standard. Bathroom is ok. Pool area is great. Called for additional towels and very slow to respond. I think they need to work on their service in general. Overall, a basic 3 star hotel. Nothing outstanding, but nothing terrible.
Stayed 3 nights in May 2024

4/10 Poor

Tabitha

Disliked: Property conditions & facilities
The shower head fell off while I was adjusting it and the light in the bathroom was motion sensor, no way to keep it on while in the shower which was annoying
Stayed 1 night in May 2024

8/10 Good

Piril, Ankara

Stayed 3 nights in Apr 2024

10/10 Excellent

Arnon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was everything we needed. Travelled as a family of 5 had two double queen bed rooms with a connecting door, which was excellent for us
Stayed 3 nights in Apr 2024

10/10 Excellent

Brandice

Liked: Cleanliness, staff & service, property conditions & facilities
I cannot rave this staff enough! They were amazing and accommodating☺️
Stayed 3 nights in Apr 2024

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Valerie, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was beautiful, helpful and courteous staff, excellent breakfast buffet
Stayed 1 night in Apr 2024

10/10 Excellent

Alondra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Adshajan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel it self was nice and comfortable. I didnt feel Safe walking around area after the sun went down.
Stayed 3 nights in Apr 2024

10/10 Excellent

Natalie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful. Location is not charming, but hotel is clean and aesthetic. Pool area is nice. Business travel vibe.
Stayed 1 night in Apr 2024

6/10 Okay

José

Liked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Apr 2024

10/10 Excellent

zarquis

Stayed 1 night in Apr 2024

4/10 Poor

Theresa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as I checked in , someone was trying to open my front door at least 3x and found out one of manager was showing room but didn’t realize I was already in there . Poor communication.
Stayed 2 nights in Apr 2024

10/10 Excellent

Deborah

Stayed 2 nights in Apr 2024

2/10 Terrible

Jay

Travelled with partner
Disliked: Cleanliness
When we settled into our room we found the following missing from our room: Hair conditioner bottle was empty Hair dryer was missing from the room. The telephone didn’t work-leaving us with a lack of safety if there was an emergency of any kind and we needed to communicate with the staff This was a significant disappointment considering the cost we paid to stay the night after a 9 hour drive from our home. Clearly the cleaning staff lacked training and not acceptable for us as a client.
Stayed 1 night in Apr 2024

6/10 Okay

Joonyoung

Business traveller
Disliked: Staff & service
In general, I do not see staffs are friendly enough.
Stayed 1 night in Apr 2024

10/10 Excellent

Magda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I slept amazing, room was very clean
Stayed 1 night in Apr 2024

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heater in room was funky
Stayed 4 nights in Apr 2024

4/10 Poor

Traci

Travelled with family
Disliked: Property conditions & facilities
Made a last minute reservation and was given what was probably the worst room in the hotel- bottom floor next to the linen laundry, 2 slamming exit doors and a parked car right outside the window. There was a loud hum every few minutes from outside of the room along with the usual mini-fridge hum. Workmanship and upkeep in the room was shoddy- there was no toilet paper holder and instead a missing tile where it would have been, the hole in the tile at the base of the shower control was much bigger than the base.
Stayed 1 night in Apr 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Aaron

Stayed 2 nights in Apr 2024

8/10 Good

Graciela

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Apr 2024

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Carlos

Travelled with partner
Disliked: Staff & service
Awful, comforter was very old and lumpy. Staff literally made us wait until 3pm to check in.
Stayed 1 night in Apr 2024

10/10 Excellent

paige

Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Relaxed checkout options
Stayed 1 night in Apr 2024

6/10 Okay

Robert, Lincroft

Liked: Cleanliness
Has the potential to be very nice and a good value but the
Stayed 6 nights in Mar 2024

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice, modern and clean. We enjoyed the shopping and restaurants nearby.
Stayed 1 night in Apr 2024

8/10 Good

Giuseppina

Stayed 2 nights in Mar 2024

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Far from the actual marina. Grocery store next door is a nice bonus. The pool area was nice.
Stayed 2 nights in Mar 2024

6/10 Okay

Thelma

Travelled with family
Not happy because it’s suppose to be a non smoking hotel and you could smell smoke everywhere you’d go including our room
Stayed 3 nights in Mar 2024

8/10 Good

Alem

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The hotel was beautiful and clean
Stayed 1 night in Mar 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good the pool and area around is perfect
Stayed 2 nights in Mar 2024

10/10 Excellent

Andres, Miami

Travelled with family
Liked: Amenities
Nice place!
Stayed 2 nights in Mar 2024

6/10 Okay

Christina

Stayed 1 night in Mar 2024

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great location and friendly staff. The only odd thing is the whole situation with housekeeping where you had to ask a day in advance to have your room made up. There were a couple of times where there was miscommunication and I had to follow up. Other than that, we had a great stay and will be returning!
Stayed 5 nights in Mar 2024

8/10 Good

Matt

Liked: Cleanliness, staff & service
Really nasty towel that was sitting in the hall next to my room.
Stayed 1 night in Mar 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely stay again…very comfortable and quiet. Hotel updated in look and stylish
Stayed 2 nights in Mar 2024

6/10 Okay

Courtney

Travelled with family
The property is nice for the price. But the service could be better. Called front desk for extra towels never got them. And the extra fee’s like paying to park at the hotel I’m staying at is a little ridiculous but other than that it’s fine.
Stayed 1 night in Mar 2024

10/10 Excellent

idan, moshav taashur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice staff
Stayed 2 nights in Mar 2024

2/10 Terrible

Daniel

Disliked: Staff & service
We were able to book a room on Expedia, but when we arrived there was no room available. The front desk person told me that he had refunded the reservation. The following morning, the charge was still in our credit card. Expedia resolved the issue and got the refund for us, but the hotel staff was not helpful in person and would not have refunded the reservation if we had not found the issue ourselves.
Stayed 1 night in Mar 2024

10/10 Excellent

Van

Stayed 1 night in Mar 2024

8/10 Good

Kristina

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, safe, places to eat.
Stayed 1 night in Mar 2024

8/10 Good

Connie

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The sliding glass door was broken, the bathroom toilet paper holder was broken Entertainment noise was loud at outdoor bar until 10pm as we where trying to go to bed after a long conference day.
Stayed 3 nights in Mar 2024

8/10 Good

Joyce

Stayed 1 night in Mar 2024

8/10 Good

Mahendra

Travelled with family
Everything was good
Stayed 3 nights in Feb 2024

10/10 Excellent

alan

Stayed 1 night in Feb 2024

8/10 Good

Margarita, Roseville

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It is very convenient where it is located.
Stayed 3 nights in Feb 2024