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Response from Montrose at Beverly Hills on 25 May 2024
Hi ALLAN TONG, thank you for the perfect score. We are delighted you had a great stay with us. We look forward to welcoming you back in the future. Safe Travels!
4/10 Poor
Brittany
22 May 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Brittany
Stayed 3 nights in May 2024
Response from Montrose at Beverly Hills on 25 May 2024
Hi Brittany, we're sorry if your stay with us was not what you expected. We'd love to hear more about how we can make it a better stay in the future. Thank you for your feedback. Safe Travels!
2/10 Terrible
Jeremy
12 May 2024
Jeremy
Stayed 1 night in May 2024
Response from Montrose at Beverly Hills on 25 May 2024
Hi Jeremy, we're sorry if your stay with us was not what you expected. We'd love to hear more about how we can make it a better stay in the future. Thank you for your feedback. Safe Travels!
10/10 Excellent
SEAN
11 May 2024
Great
SEAN
Stayed 2 nights in May 2024
Response from Montrose at Beverly Hills on 13 May 2024
Hi Sean, thank you for the perfect score. We are delighted you had a great stay with us. We look forward to welcoming you back in the future. Safe Travels!
The Spanish older gentleman that ran the valet was one of the nicest people I met on my 10 day vacation, along with all the other staff. Will definitely be staying again next time I'm in LA
Lukas J
Stayed 9 nights in May 2024
Response from Montrose at Beverly Hills on 11 May 2024
Hi Lukas J, it's wonderful to hear that you had such a positive experience with the staff, particularly the Spanish older gentleman, during your stay with us. We're delighted to hear that you plan to stay again next time you're in LA. We look forward to welcoming you back for another fantastic experience!
Gym small and musty. Well located. Quiet. Coffee bar expensive. Rooms comfortable and so were beds.
Yagnesh
Stayed 3 nights in May 2024
Response from Montrose at Beverly Hills on 11 May 2024
Hi Yagnesh, it sounds like you had a mixed experience during your stay. While the gym may have been smaller and mustier than expected, it's great to hear that the hotel's location was convenient and the atmosphere was quiet. Additionally, comfortable rooms and beds are always important for a good night's sleep. Thank you for sharing your feedback about the coffee bar; pricing can vary, and it's helpful to know about these details. We hope to welcome you back in the future.
Response from Montrose at Beverly Hills on 3 May 2024
Hi Christina, thank you for the perfect score. We are delighted you had a great stay with us. We look forward to welcoming you back in the future. Safe Travels!
Response from Montrose at Beverly Hills on 29 Apr 2024
Hi Sharon, thank you for your feedback! We're delighted to hear that you had a positive experience during your stay with us. Providing exceptional service and creating a welcoming atmosphere for our guests are top priorities for us. We're glad you enjoyed our facilities and that our staff were supportive throughout your visit. We look forward to welcoming you back in the future!
Had an amazing time. Super close to bars, restaurants, and shopping. Staff were friendly and welcoming. Will book in future trips.
Patrick
Stayed 1 night in Apr 2024
Response from Montrose at Beverly Hills on 27 Apr 2024
Hi Patrick, we're delighted to hear that you had an amazing time during your stay with us! It's fantastic to know that you found our location convenient and enjoyed the nearby bars, restaurants, and shopping options. Our team works hard to provide friendly and welcoming service, and we're thrilled that you felt well taken care of. We can't wait to welcome you back on your future trips to the area. Until then, thank you and safe travels!
Response from Montrose at Beverly Hills on 26 Apr 2024
Hi Sharon, thank you for the perfect score. We are delighted you had a great stay with us. We look forward to welcoming you back in the future. Safe Travels!
6/10 Okay
Alvin, Toronto
25 Apr 2024
The so called VIP DRINK is a fault. Firstly they charged us with tax and then refunded me without the tax. The way they did the bill is to charge everything including the welcome drink and then refund the rge welcime drink charge separately and said it takes a few days to show the credit. So there will be two exchange charges to me. Do you think this is right to do billing.
Alvin
Stayed 2 nights in Apr 2024
Response from Montrose at Beverly Hills on 25 Apr 2024
Dear Alvin, We apologize for any confusion with the billing process. We hope to welcome you back for a smoother experience in the future. Thank you for your feedback. Safe travels!
10/10 Excellent
Ernad
23 Apr 2024
Ernad
Stayed 2 nights in Apr 2024
Response from Montrose at Beverly Hills on 13 May 2024
Hi Ernad, thank you for the perfect score. We are delighted you had a great stay with us. We look forward to welcoming you back in the future. Safe Travels!
We only get a welcome drink and also have he room we booked through Expedia, they don’t have any view at all, even the VIP we get a room back the back of the hotel. This is my excuse with Expedia booking. I think you need to improve this
Alvin
Stayed 1 night in Apr 2024
Response from Montrose at Beverly Hills on 25 Apr 2024
Dear Alvin, Thank you for sharing your feedback with us. We greatly appreciate your input and hope to have the opportunity to better accommodate you in the future.
10/10 Excellent
Garrett, San Diego
21 Apr 2024
Garrett
Stayed 1 night in Apr 2024
Response from Montrose at Beverly Hills on 13 May 2024
Hi Garrett, thank you for the perfect score. We are delighted you had a great stay with us. We look forward to welcoming you back in the future. Safe Travels!
8/10 Good
Regina
21 Apr 2024
Liked: Cleanliness, staff & service
Regina
Stayed 2 nights in Apr 2024
Response from Montrose at Beverly Hills on 22 Apr 2024
Hi Regina, thank you for your review. We're glad you enjoyed your stay with us. We hope to host you again in the future. Best wishes to you!
10/10 Excellent
brett
Travelled with family, Travelled with family and small children
Staff went above and beyond, even brought a microwave to the room. Everyone was nice and polite. Super quiet.
brett
Stayed 2 nights in Apr 2024
Response from Montrose at Beverly Hills on 19 Apr 2024
Thank you Bret for your kind review. This makes our team happy to know we were able to accommodate you during your stay. It was a pleasure hosting you.
10/10 Excellent
Danny
18 Apr 2024
Danny
Stayed 5 nights in Apr 2024
Response from Montrose at Beverly Hills on 9 May 2024
Hi Danny, thank you for the perfect score. We are delighted you had a great stay with us. We look forward to welcoming you back in the future. Safe Travels!
Response from Montrose at Beverly Hills on 18 Apr 2024
Hi Rayma, Thank you for the perfect score! We're delighted to hear you enjoyed the property's convenient location, which is within walking distance to shopping and dinning. Thank you for taking the time to share your feedback. We look forward to welcoming you back for another stay in the near future.
10/10 Excellent
Vanessa
14 Apr 2024
Vanessa
Stayed 3 nights in Apr 2024
Response from Montrose at Beverly Hills on 6 May 2024
Thank you Vanessa for your 5 out of 5 review! We are glad to know you enjoyed your stay!
Staff were brilliant and we loved our room. Pool was a little chilly in the evenings and the pool bar was closed which was a shame as we were told when we checked in it would be open but then later advised it’s too early in the season. Fridge on the room was a little noisy at night but nothing unbearable
colin
Stayed 7 nights in Apr 2024
Response from Montrose at Beverly Hills on 13 Apr 2024
Hi Colin, we're delighted to hear that you enjoyed your stay with us and that our staff made a positive impression on you. This spring it has been difficult to predict the weather on the rooftop so we apologize for the miscommunication regarding the rooftop bar hours, but we always can have food and drinks delivered to the rooftop from our restaurant. Regarding the noisy fridge in your room, we apologize for the disturbance and will look into resolving this matter. Your feedback is valuable, and we hope to have the opportunity to welcome you back for an even better experience in the future!
Great property with an awesome VIP Access perk. Staff was very kind and accommodating.
Yanina
Stayed 1 night in Apr 2024
Response from Montrose at Beverly Hills on 13 Apr 2024
Hi Yanina, we're thrilled to hear that you had a great experience at our property and enjoyed the VIP Access perk! Providing excellent service and accommodations to our guests is always our top priority. Thank you for acknowledging the kindness and accommodation of our staff. We look forward to welcoming you back in the future!
Valet Parking although expensive was swift and friendly.
Only complaint was duvet had smell on it from previous guests.(although sheets and pillow cases where clean)
Maybe more frequent washing
Clifford
Stayed 3 nights in Apr 2024
Response from Montrose at Beverly Hills on 8 Apr 2024
Hi Clifford, thank you for sharing your feedback with us. We appreciate your positive comments about our valet parking service and will certainly take your feedback regarding the cleanliness of the duvet into consideration to ensure a more pleasant experience for our future guests. We hope to have the opportunity to host you again. Thank you and best wishes to you!
Response from Montrose at Beverly Hills on 8 Apr 2024
Hi Angela, thank you so much for your kind review. We'd love to hear more about how we can make it a perfect stay next time. We hope to host you again in the future. Safe Travels!
10/10 Excellent
Marijo
Travelled with partner
19 Mar 2024
Liked: Cleanliness, staff & service
Loved the 70s vibe. Uniqueness of the room layout was fun and unexpected. A great location!
Staff was really friendly and attentive. Beds were comfy and plenty of linens. Will be recommending Montrose to all our fellow travelers to LA.
Marijo
Stayed 3 nights in Mar 2024
Response from Montrose at Beverly Hills on 19 Mar 2024
Hi Marijo, thank you so much for your wonderful review! We're thrilled to hear that you loved the 70s vibe and found the uniqueness of the room layout fun and unexpected. It's fantastic to know that our location, friendly and attentive staff, comfy beds, and ample linens all contributed to making your stay enjoyable. We truly appreciate your recommendation and look forward to welcoming you back to Montrose whenever your travels bring you to LA again! Safe travels!
Response from Montrose at Beverly Hills on 8 Apr 2024
Hi Joyce, thank you for the perfect score! We are delighted you enjoyed your stay with us. We look forward to welcoming you back in the near future. Safe travels!
10/10 Excellent
margaret
12 Mar 2024
margaret
Stayed 3 nights in Mar 2024
Response from Montrose at Beverly Hills on 1 Apr 2024
Dear Margaret, Thank you for the perfect score! We are delighted you enjoyed your stay with us. We look forward to welcoming you back in the near future. Safe travels!
Response from Montrose at Beverly Hills on 27 Feb 2024
Hi Matthew, thank you for your 5 star rating! We are glad you enjoyed your stay here at Montrose at Beverly Hills. We hope to host you again in the future.
The location was nice but the hotel was a little dated and musty. I thought it was weird that I had to ask for bedding for the pullout couch- the past few hotels provided extra bedding in the closet. The decor was fun and bathroom was clean, but the property would benefit from a refresh to get rid of the old smoke/water damage smell.
Cristina
Stayed 1 night in Feb 2024
Response from Montrose at Beverly Hills on 29 Feb 2024
Hi Cristina, thank you for sharing your feedback regarding your recent stay with us. We appreciate your compliments about our location and clean bathrooms. We have found it to be more sanitary to provide bedding for the sofa bed on request rather than keep them in the room. Your comments about the condition of the property are important to us, and we will take them into consideration as we continuously strive to improve our guests' experiences. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for an improved experience in the future. Best Wishes!
Lots of families.
Snacks in the lobby.
Wine & drinks.
No free parking anywhere bc WeHo is strict with permitting so valet is 65$ per night.
Kids loved the pool.
Carissa
Stayed 3 nights in Feb 2024
Response from Montrose at Beverly Hills on 27 Feb 2024
Hi Carissa, thank you for sharing your experience! We're glad to hear that you enjoyed the amenities like snacks in the lobby, wine & drinks, and the pool. We understand that parking can be a challenge in West Hollywood, and we appreciate your understanding. We also appreciate your feedback and hope to welcome you and your family back again soon!
Amber was absolutely wonderful and so pleasant upon our arrival and throughout our stay here. She accommodated us with several things and answered our questions thoroughly. The entire staff was friendly and tended to us on a daily basis. We would definitely come back here--hopefully, there won't be any construction around the hotel area, which isn't their fault.
Maureen
Response from Montrose at Beverly Hills on 14 Feb 2024
Hi Maureen, thank you for taking the time to share your experience with us! We're thrilled to hear that Amber provided you with exceptional service and made your stay memorable. Our team takes pride in ensuring that every guest feels welcomed and well taken care of, and we're delighted to hear that you received friendly and attentive service from our entire staff. We apologize for any inconvenience caused by the construction around the hotel. Since your visit the construction to the nearby neighbor is close to completion. We're grateful for your kind words and your recommendation. It would be our pleasure to welcome you back for another enjoyable stay in the future.
Loved this hotel! The staff was lovely, the location was great, and the rooms were stylish, spacious, and clean. The valet parking is the only overnight parking option in the area, and it's pretty pricey at $65/night, but that was our only gripe. We'll be back!
Jessica
Stayed 3 nights in Feb 2024
Response from Montrose at Beverly Hills on 13 Feb 2024
Hi Jessica, thank you for choosing to stay at our hotel and for sharing your positive experience with us! We're thrilled to hear that you loved your stay and found our staff to be lovely, our location great, and our rooms stylish, spacious, and clean. It's always our goal to provide exceptional service and comfortable accommodations to all our guests, and we're delighted that we met your expectations. We appreciate your feedback regarding the valet parking fee, and we understand that this can be a concern for some guests. Thank you for your kind words, and we look forward to welcoming you back to our hotel on your next visit to the area!
10/10 Excellent
Leila
6 Feb 2024
Leila
Stayed 1 night in Feb 2024
Response from Team Montrose on 8 Feb 2024
Dear Leila, Thank you for the perfect score. We are delighted you had a great stay with us. We look forward to welcoming you back in the near future.
10/10 Excellent
MaryAnn
4 Feb 2024
MaryAnn
Stayed 3 nights in Jan 2024
Response from Montrose at Beverly Hills on 23 Mar 2024
Hi MaryAnn, thank you for the perfect score. We are delighted you had a great stay with us. We look forward to welcoming you back in the future.
10/10 Excellent
George
28 Jan 2024
George
Stayed 1 night in Jan 2024
Response from Montrose at Beverly Hills on 23 Mar 2024
Hi George, thank you for the perfect score. We are delighted you had a great stay with us. We look forward to welcoming you back in the future. Safe Travels!
10/10 Excellent
Laura Costa
23 Jan 2024
Laura Costa
Stayed 1 night in Jan 2024
Response from Montrose at Beverly Hills on 1 Feb 2024
Dear Laura, thank you so much for your kind review. We are thrilled that you enjoyed your stay at our hotel so much.
The staff are amazing and helpful and super sweet!! Will definitely stay here the next time I’m down in LA.
Heather
Stayed 3 nights in Jan 2024
Response from Montrose at Beverly Hills on 1 Feb 2024
Dear Heather, thank you so much for your kind review. We are thrilled that you enjoyed your stay at our hotel so much. Reviews like this make our day, and we appreciate the detailed feedback. We value customer happiness above all else, so we are grateful for your kind words
Response from Montrose at Beverly Hills on 1 Feb 2024
Dear Prosperity, thank you so much for your kind review. We are thrilled that you enjoyed your stay at our hotel so much. Reviews like this make our day, and we appreciate the detailed feedback.
Response from Montrose at Beverly Hills on 9 Jan 2024
Hi Kenneth, thank you so much for your fantastic review! We're thrilled to hear that you consider our hotel to be a five-star experience. We look forward to the opportunity to welcome you back for another exceptional stay. Safe travels!
10/10 Excellent
Sanjay
7 Jan 2024
Sanjay
Stayed 2 nights in Dec 2023
Response from Montrose at Beverly Hills on 9 Jan 2024
Hi Sanjay, thank you so much for this 5-star review. We really appreciate you being a guest and helping to share the word about us. We hope to host you again in the future.
10/10 Excellent
laycosstia
2 Jan 2024
laycosstia
Stayed 3 nights in Dec 2023
Response from Montrose at Beverly Hills on 9 Jan 2024
Hello, laycosstia, thank you so much for this 5-star review. We really appreciate you being a guest and helping to share the word about us. We hope to host you again in the future.
6/10 Okay
Samuel
2 Jan 2024
Samuel
Stayed 3 nights in Dec 2023
Response from Montrose at Beverly Hills on 27 Jan 2024
Hi Samuel, thank you for your review of our hotel. We'd love to hear more about how we can make it a perfect stay next time. We hope to host you again in the future. Safe Travels!
Response from Montrose at Beverly Hills on 1 Feb 2024
Dear Raj, thank you so much for your kind review. We are thrilled that you enjoyed your stay at our hotel so much. Reviews like this make our day, and we appreciate the detailed feedback. We value customer happiness above all else, so we are grateful for your kind words
8/10 Good
Amanda, TORONTO
Travelled with group
24 Dec 2023
Liked: Cleanliness, staff & service
Amanda
Stayed 6 nights in Dec 2023
Response from Montrose at Beverly Hills on 28 Dec 2023
Thank you Amanda for taking the time to leave us a four-star review. We're glad to know that you had a positive experience with us. Your feedback is valuable, and we're always striving to improve. If there's anything specific you think we could do better, please feel free to share.
Starting with the location, one block from the start of “real” Beverly
Anthony
Stayed 1 night in Dec 2023
Response from Roger Z on 21 Dec 2023
Dear Anthony,Thank you for taking the time to share your experience at Montrose. We are deeply honored with the amazing rating. We look forward welcoming you back in the near future.
Dear Tomi,Thank you for the stellar rating. Your kind words about our staff is deeply appreciated. We can't wait to welcome you back to Montrose. Happy holidays!
10/10 Excellent
Robert
19 Dec 2023
Liked: Amenities
Beautiful with wonderful and friendly staff. Spacious rooms and perfect location.
Robert
Response from Montrose at Beverly Hills on 5 Feb 2024
Dear Robert, We really appreciate your 5 star review! Our team strives to make our guest comfortable during their stay. We look forward hosting you in the future!
10/10 Excellent
Houmehr
18 Dec 2023
Houmehr
Stayed 1 night in Dec 2023
Response from Montrose at Beverly Hills on 9 Jan 2024
Hi Houmehr, thank you so much for this 5-star review. We really appreciate you being a guest and helping to share the word about us. We hope to host you again in the future.
8/10 Good
Jandee
Travelled with family
16 Dec 2023
Liked: Cleanliness, staff & service, amenities
Jandee
Stayed 3 nights in Dec 2023
Response from Roger Z on 21 Dec 2023
Dear Jandee,Thank you for choosing to stay Montrose. We are happy you had a great stay. We look forward to welcoming you back in the near future. Happy Holidays!