Property grounds

Reviews of Premier Inns Thousand Oaks

2.5 out of 5
Premier Inns Thousand Oaks
2434 West Hillcrest Drive, Thousand Oaks, CA

Reviews

6.8
Rating 10 - Excellent. 339 out of 1012 reviews" "
Rating 8 - Good. 209 out of 1012 reviews" "
Rating 6 - Okay. 141 out of 1012 reviews" "
Rating 4 - Poor. 114 out of 1012 reviews" "
Rating 2 - Terrible. 209 out of 1012 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Matthew

Travelled with partner
Disliked: Cleanliness
Without a doubt, I’m not staying at this property again. When walking into the room it had this strange smell and I soon noticed several things that seemed to be falling apart. The “closet”, if it could even be called that is at an angle and you can see where a nail is starting to poke through because the wood seems to be so poor/old. As I was walking into the bathroom, I stubbed my toe on a floorboard that’s starting to come out. But the worst part of all! Had to be the bed. That was the worst night sleep I’ve ever had. Not only did the bed feel like it was going to break with all the creaking and popping noises from it, but I woke up constantly throughout the night because it was so uncomfortable and worn out. The sheets are also terrible! They were so cheap and itchy that it felt like I was going to get a rash from them! I honestly don’t know what I was expecting. The pictures made it look like such a cute place to stay. But I’m so disappointed that I know I’m not staying at this line again.
Stayed 1 night in May 2024

6/10 Okay

Jair, Westlake Village

Disliked: Cleanliness, staff & service, property conditions & facilities
The first room smelled like urine and so did the other, that I moved to. The attendant kept mumbling odd things.
Stayed 1 night in May 2024

2/10 Terrible

Pouya

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Completely disgusting! Blood on the floor! Shower leaks everywhere into the room! Boogers on the wall! Homeless people outside of your door!
Stayed 1 night in May 2024

10/10 Excellent

Jorge

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in May 2024

10/10 Excellent

Guadalupe Iris, Camarillo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

George

Stayed 1 night in Jan 2024

2/10 Terrible

Amber

Disliked: Cleanliness
Stayed 1 night in May 2024

6/10 Okay

Jaclynn

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
A lot of tenets living on property. A lot of late night noises.
Stayed 1 night in May 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Fastest check ins ever
Stayed 1 night in May 2024

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No bueno

6/10 Okay

Matthew

Business traveller
Disliked: Amenities, property conditions & facilities
I usually dont have any issues here, When i first walked in the smell of the room overtook me. As i proceed to open the window i notice about a half dozen fruit flys congregating in the area. The window fell from the track aswell. The lamp cord dangles right in front of the television. The bathub has yellow brownish spot stains on the outside and the smell i assmued emanated from here. I had two more days left on my books, but i left never to retun again
Stayed 4 nights in May 2024

2/10 Terrible

Matthew

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No bueno.

8/10 Good

Madison

Stayed 1 night in May 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its always nice staying here. A home away from.home.
Stayed 3 nights in Apr 2024

2/10 Terrible

Christopher

Stayed 1 night in May 2024

10/10 Excellent

Jay

Liked: Staff & service, property conditions & facilities
The. T.v.hardley ever works and the carpet in the room was disgusting.
Stayed 1 night in Apr 2024

8/10 Good

Ismael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Apr 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the friendliness and helpfulness of all the staff, room service staff, and maintenance man. I also like staying at the Premier Inn due to thr walking distancr of 711 and the dankest market with the coldest Jarritos and pretty cash register ladies.
Stayed 4 nights in Apr 2024

2/10 Terrible

NIRANJAN

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room reeks of smoke although its a "nonsmoking". The property is really old and not maintained well.
Stayed 1 night in Apr 2024

6/10 Okay

Katie

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Lesa

Stayed 1 night in Apr 2024

6/10 Okay

Lesa

Stayed 3 nights in Apr 2024

8/10 Good

Patricia Galvan or Gabriela

Stayed 1 night in Jan 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities
This place need me too work here and fix the little stuff that makes a big difference to the Customer, I will leave my number with the front office.
Stayed 1 night in Apr 2024

2/10 Terrible

Eduardo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Gevorg

Disliked: Cleanliness, staff & service, property conditions & facilities
cockroach at the walls , I get food with me I cannot eat even because cockroach eat it faster then me (((
Stayed 1 night in Apr 2024

10/10 Excellent

Ladan

Liked: Amenities
Every thing was good
Stayed 24 nights in Mar 2024

8/10 Good

Felicha J

Stayed 6 nights in Apr 2024

4/10 Poor

George

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Need refurbishing asap
Stayed 1 night in Apr 2024

4/10 Poor

John

Travelled with family
We got the first room it was very bad smell Then we got a different one it was water on the carpet and no shampoo no coffee in the room or the office …
Stayed 1 night in Apr 2024

6/10 Okay

Oscar

Liked: Cleanliness
Disliked: Staff & service
Stayed 6 nights in Mar 2024

10/10 Excellent

Robert

Stayed 1 night in Apr 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service
Staff was friendlly and accommodating. Room was as expected. I would have enjoyed if the fridge and heater worked, but overall it was a pleasant stay. I feel more comfortable here than the motel 6 down the road.
Stayed 3 nights in Mar 2024

2/10 Terrible

Vishal

Stayed 1 night in Feb 2024

10/10 Excellent

Jennelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My hidden gem……
Stayed 1 night in Mar 2024

10/10 Excellent

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

George

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Carpet was damaged and dirty No real hot water Everything old Definitely better hotels It’s very close from the place of business but….
Stayed 1 night in Mar 2024

4/10 Poor

Erdal, Istanbul

Disliked: Cleanliness, staff & service, property conditions & facilities
At the time of arrival no recptionist present. Bathroom needs work.. But for the money ok...
Stayed 2 nights in Mar 2024

6/10 Okay

MATTHEW

Liked: Cleanliness
Stayed 1 night in Mar 2024

4/10 Poor

Kaitlyn

Travelled with group
Disliked: Cleanliness, staff & service
The front desk employee was very rude. The room smelled very bad and wasn't very clean.
Stayed 2 nights in Mar 2024

10/10 Excellent

Steve

Stayed 7 nights in Jan 2024

8/10 Good

Jennelle

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a hotel it’s not a Hilton but it’s a very safe area aamd a place to rest your head
Stayed 1 night in Feb 2024

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and And helpful staff great places they great prices nice rooms and even the people staying there are nice and friendly
Stayed 2 nights in Mar 2024

4/10 Poor

George

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Was dirty old the room smelled
Stayed 1 night in Feb 2024

6/10 Okay

George

Business traveller
Disliked: Amenities
Outdated
Stayed 1 night in Feb 2024

2/10 Terrible

Phil

Liked: Cleanliness
Stayed 1 night in Feb 2024

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2024

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will come back
Clean hotel we enjoyed our stay Cheapest option around and no complaints
Stayed 3 nights in Feb 2024

10/10 Excellent

bruce nichole

Stayed 1 night in Feb 2024

10/10 Excellent

Tracy

Stayed 1 night in Feb 2024