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Reviews of SpringHill Suites Los Angeles Burbank/Downtown

3 out of 5
SpringHill Suites Los Angeles Burbank/Downtown
549 S San Fernando Blvd, Burbank, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 650 out of 1001 reviews" "
Rating 8 - Good. 211 out of 1001 reviews" "
Rating 6 - Okay. 60 out of 1001 reviews" "
Rating 4 - Poor. 44 out of 1001 reviews" "
Rating 2 - Terrible. 36 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

ARNOLD

Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness is very important and this hotel is taking it seriously.
Stayed 1 night in May 2024

10/10 Excellent

Ana Lilia

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The staff it’s great , rooms are big , the only problem was that the beds were not so clean
Stayed 1 night in May 2024

10/10 Excellent

Marleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located in a safe area of Burbank. About 10 min walk to town center with lots of restaurants and some shopping. Facility is nice, clean & modern. Early check-in easily accommodated . Pleasant & courteous staff. Overall a very comfortable & pleasant experience.
Stayed 1 night in May 2024

10/10 Excellent

Jazmin

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and room....breakfast sausage could have had more flavor. Everything awesome!
Stayed 2 nights in May 2024

10/10 Excellent

Eugene

Travelled with partner
Liked: Cleanliness, amenities
Service was pleasant and quick
Stayed 1 night in May 2024

10/10 Excellent

Magdalena

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facility and great location.
Stayed 2 nights in Apr 2024

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We always stay here when we visit our daughter. The only complaint I have is. The past 2 times that we have stayed the elevator malfunctioned and the doors wouldn’t open on the floor that you choose.
Stayed 1 night in Apr 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was wonderful! The staff was friendly and helpful.
Stayed 5 nights in Apr 2024

10/10 Excellent

JIMMIE, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Very safe neighborhood.
Stayed 1 night in Mar 2024

10/10 Excellent

Aleksandar

Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 3 nights in Apr 2024

6/10 Okay

Yenny

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Some air fresheners would be great in the lobby area
Stayed 1 night in Mar 2024

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious
Stayed 3 nights in Apr 2024

2/10 Terrible

Rakesh DINKERRAI, Bothell

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
They don't do room service every day. They didn't refill bottles on 2nd day in the room as there was no service done; but charged $13 for 2 bottles. While booking with Expedia, it did say parking is included; but they charged $50 for 2 days parking.
Stayed 2 nights in Apr 2024

10/10 Excellent

juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was amazing and helpful. The hotel was very clean and the rooms were amazing.
Stayed 1 night in Apr 2024

10/10 Excellent

Holly, Hayward

Travelled with family and small children
Liked: Cleanliness, amenities
Great for family’s and close to universal studios
Stayed 3 nights in Apr 2024

10/10 Excellent

Oscar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How the areas around the property was very green.
Stayed 1 night in Apr 2024

10/10 Excellent

Veronica, San Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything. The rooms are clean and nice
Stayed 2 nights in Apr 2024

8/10 Good

amelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good option to stay if you want going to universal studios, only 15mins drive from hotel
Stayed 3 nights in Apr 2024

10/10 Excellent

tracy

Liked: Cleanliness, staff & service, property conditions & facilities
excellent
Stayed 1 night in Mar 2024

10/10 Excellent

Ryan

Stayed 3 nights in Mar 2024

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

john

Travelled with family
Public area and swimming pool area excellent room very nice
Stayed 4 nights in Mar 2024

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Great for traveling with teenagers
Stayed 1 night in Mar 2024

10/10 Excellent

Kandis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was probably the best I’ve ever dealt with at a hotel. Great people, made for a great stay! Very accommodating to a large wedding party, greatly appreciated! Would most definitely stay again if I visit! Highly recommend.
Stayed 2 nights in Mar 2024

10/10 Excellent

Meng Hui

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean, quiet environment and, complimentary breakfast.
Stayed 1 night in Mar 2024

10/10 Excellent

brian d

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT HOTEL
Stayed 1 night in Mar 2024

4/10 Poor

Douglas, San Francisco

Business traveller
Liked: Staff & service, amenities
Unfortunately the bed was very uncomfortable.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jay

Liked: Staff & service, amenities, property conditions & facilities
The location of the property is excellent. Very easy to find . Shops and restaurants of downtown burbank are in walking distance. It’s clean and safe. The hotel is very clean and well managed. The person who checked me in was extremely helpful. They allowed me to check in late morning. The room was clean and comfortable. I would stay here again when in the Burbank area
Stayed 1 night in Mar 2024
Response from shs team on 13 Mar 2024
Thank you for staying at the Springhill Suites!

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was very good. Great variety, well stocked. Staff were helpful and pleasant. We enjoyed our stay and would stay there again.
Stayed 3 nights in Feb 2024
Response from shs team on 13 Mar 2024
Thank you for staying at the Springhill Suites!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
very nice staff. did wish they cleaned daily
Stayed 4 nights in Feb 2024
Response from SHS TEAM on 13 Mar 2024
Thank you for staying at the Springhill Suites!

10/10 Excellent

cesar, longbeach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Built 2015.
Stayed 1 night in Feb 2024
Response from SHS TEAM on 13 Mar 2024
Thank you for staying at the Springhill Suites!

10/10 Excellent

Elisabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Feb 2024
Response from SHS TEAM on 13 Mar 2024
Thank you for staying at the Springhill Suites!

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from SHS TEAM on 13 Mar 2024
Thank you for staying at the Springhill Suites!

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely coming back!
Service at the front desk was so friendly! Room was clean and cozy!
Stayed 1 night in Feb 2024
Response from SHS TEAM on 13 Mar 2024
Thank you for staying at the Springhill Suites!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long weekend trip
Second time to stay here. Staff very friendly
Stayed 3 nights in Feb 2024
Response from SHS TEAM on 13 Mar 2024
Thank you for staying at the Springhill Suites!

10/10 Excellent

Sergio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely liked the atmosphere and location of the property. Breakfast was a plus and the bar in the lobby was great. Isaac was an awesome bartender!! Would recommend this to anyone looking to stay in the area.
Stayed 1 night in Feb 2024
Response from SHS TEAM on 13 Mar 2024
Thank you for staying at the Springhill Suites!

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from SHS TEAM on 13 Mar 2024
Thank you for staying at the Springhill Suites!

8/10 Good

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Is good and safe to stay
Stayed 2 nights in Feb 2024
Response from SHS TEAM on 13 Mar 2024
Thank you for staying at the Springhill Suites!

8/10 Good

Robin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really good. I would stay here again!
Stayed 3 nights in Jan 2024
Response from SHS TEAM on 13 Mar 2024
Thank you for staying at the Springhill Suites!

10/10 Excellent

Miriam

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from SHS TEAM on 13 Mar 2024
Thank you for staying at the Springhill Suites!

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really great! Property was very clean, free breakfast was very good for that style of service and the hotel was well located. My ONLY gripe is that the lounge called last call at 10pm on a Saturday night. We were tired and didn’t want to leave the hotel and it would have been nice to hangout longer. I would definitely stay here again.
Stayed 1 night in Jan 2024
Response from SHS TEAM on 13 Mar 2024
Thank you for staying at the Springhill Suites!

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
I stay here every year and it seems to get better each time.
Stayed 3 nights in Jan 2024
Response from SHS on 13 Mar 2024
Thank you for staying at the Springhill Suites!

10/10 Excellent

Sylvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, not far from good dining options. Make sure your valuables are safely secured. Unfortunately I didn't notice something fall from my wallet and instead of turning it in to be properly returned. Someone chose to go and spend money on my account. I know you can't control people and they'll do as they like. Just hoped for better when all the staff was so friendly that we interacted with. Oh well lesson learned.
Stayed 2 nights in Jan 2024
Response from SHS TEAM on 13 Mar 2024
Thank you for staying at the Springhill Suites!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel!
Most relaxing stay I have had in Burbank. Hotel was spotless, room was super clean and comfortable, very quiet. Hotel staff were all amazing - very courteous and friendly, treated us like valued guests. Great parking, great breakfast and excellent outdoor patio area with huge fire pit. We will definitely be coming back to this hotel whenever we are in Burbank!
Stayed 1 night in Jan 2024

10/10 Excellent

Debora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from SHS TEAM on 13 Mar 2024
Thank you for staying at the Springhill Suites!

10/10 Excellent

LINDA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from shs team on 13 Mar 2024
Thank you for staying at the Springhill Suites!

10/10 Excellent

Dorene

Stayed 2 nights in Jan 2024
Response from shs team on 13 Mar 2024
Thank you for staying at the Springhill Suites!