2/10 Sangat Buruk
JI EUN
21 Des 2025
Disukai: Kebersihan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
I asked to extend my stay for another night because I needed to rest before a long road trip and they told me to book it on Expedia. I booked it and let them know and they said I could stay in the room. I hung up the Do NOT Disturb sign to take a nap. Next thing I know while I am sleeping they come banging on my door saying that they did not receive my reservation. I got upset and when they checked again my reservation was in the system. They told me to leave for getting upset so now I am looking for another place to stay last minute. Customer service by the manager, Kevin Patel, was terrible. Do not stay here because what they advertise or agree to by their word is not what they carry out in action. The beds are also very stiff and uncomfortable and the air conditioning is very loud. I had to sleep with headphones on. Also they tried to charge me for parking when that was not written out in Expedia. Breakfast is carb heavy, no eggs or meat or anything like that. They also do not provide water bottles. And they are going through construction with paint and materials and plastic bags hanging everywhere. Would not recommend being here.
JI EUN
Menginap 1 malam pada bulan Desember 2025