Search Hotels Near Lower Chateaugay Lake,

"Absolutely nothing like the pictures. The pool area just looks old and moldy. And had a smell. Our room even had a smell. Nothing in our room was plugged in, like the room wasn’t used (probably why it smelled) The caulking on the tub looked almost moldy. The room itself looked clean. The location is weird, and terrible driveway/parking area. "

" Cleaning staff go above and beyond. very helpful front desk staff. located near entrance to I-87,Champlain Mall and restaurants.. Only complaint is the lack of snow removal especially around entrances and exits. Nice Continental breakfast and clean dining area. "

"The pool, the business center, the computer, the ice machine, the vending machines were all out of order due to "maintenance". The sink in the kitchen of my room had no plumbing connected underneath, this must have been a known issue because the water was turned off. The man at the front desk was so difficult to understand and gave me a hard time checking in. The hot water in the shower only lasted about 6 min before running cold. The cable only had a handful of channels. "

"Great place to stay!"

"Room was immaculate, hotel in new condition, quiet, easy location"

"Staff entered my room without permission and without knocking. Just because hotel staff have keys does not mean they can enter a guest’s room whenever they want. Guest privacy should be a top priority for any hotel, and this behavior was completely unacceptable. In addition, I am still trying to receive the $150 USD cash deposit that I paid at check-in. When I went to check out, no staff member was available. I was told that if I wanted my refund, I should leave the key inside the room and wait until 8:00 AM for the office to open. This makes no sense. Guests may need to check out early, especially if they have other travel plans or bookings during the night or early morning. Hotels should have staff available to process check-outs and return deposits when guests leave. We could not wait until 8:00 AM because we had another trip planned. It was very frustrating that no one was available to assist us or return the deposit at that time. Overall, the lack of respect for guest privacy and the poor handling of the deposit refund made this a very disappointing experience."

"Nice room and staff "

"Great pool area. Kids had a blast in the arcade!"

"Excellent stay - freshly renovated, very clean beautiful and well appointed place. Very friendly and efficient staff, gorgeous grounds and very close to the WhiteFace mountain. Pleasure to stay - we will be back ! Thank you! "