Lower West Side hotel guide. Four Seasons hotel in Lower West Side, Chicago

"Beautiful clean hotel - would come back and recommend!"

"If you want a hotel that smells like a petting zoo during a heatwave this is your spot. If this is the Royal Sonesta a regular Sonesta must be a car on the back half of a traveling circus. I did not know it was a pets allowed hotel. It smells like pets."

"Breakfast was bland and limited. Ironing board was set up in the bedroom with a clothing rack that was unattractive."

"Yes. Valet parking was expensive but worked out very well "

"I would not suggest any one to stay at this hotel."

"Me gustó mucho"

"Great location, clean room"

"Rooms were infrequently cleaned and we had to request soap and new towels (no we didn’t have our (no housekeeping) sign up). Other than that it was a nice stay."

"On the site it's listed that cribs are available and I also included the request with booking in the accomodations section. Upon arriving at the hotel we was told not only were there not any cribs but it was treated as if it was a weird request. The host was a younger guy (I'm 31, he was about 25) and when I asked if he could if housekeeping for a crib I was again told by him that they do not have them. Luckily a bar worker heard the convo and told him that housekeeping do have cribs. He paged housekeeping and surprise! A crib for the baby. We quickly moved on from that and I was excited to continue on with my birthday trip. Well.... Entering the room it looked clean.. But that bathroom had no toiletries. No hand soap. No q-tips or shower caps. The following day the room was not tended to. All bath towels that I neatly put in a pile for housekeeping remained there. No fresh towels. No fresh linen for the bed. No new bag for ice. Still no hand soap (that I requested the night before and never received). I truly was expecting more from this hotel."