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"Staff was wonderful."

"Breakfast was not good as we expected for 4 star hotel. The hotel was not calm and we had so much noise in our corridor "

"Staff was very helpful. They brought us a portable heater and extra blankets, provide room service, and were in general very helpful. Bed was comfortable. The main floor is lovely. The bar and food were solid. My only complaints were that we could not control the room temperature ourselves and it was either too cold (for which they brought us the extra blankets & portable heater) or too hot, there's no microwave in the room, and I hated the smell of the body wash they provided. We used Uber the entire time so not sure about the parking situation. The location was freaky nice- across from a park, lovely were streets, and literally everything was available in the area."

"The staff was extremely friendly, helpful and welcoming. I took a chance on a hostel and I was not disappointed. Just for those in my shoes, I will save you the research: bring a lock because they do have assigned lockers for your stuff. I wasn’t sure so I “pack muled” while I was there, ending with me needing to acquire a backpack. They do not supply toiletries other than dish soap (which I used to shower with; low-key no shame). But I stayed in a shared female quad dorm. I got lucky and they were very quiet and respectful. They have laundry facilities but I will warn you, the whole city runs on card and phone pay so either bring your own quarters or do what I had to do and wander the city at 1am carrying my laundry to a Walgreens to find change for $5 because the front desk didn’t have enough and most places don’t have expenditure capita ($2.50 to wash/$2.50 to dry). They do have tide powder soap for $1 at the front desk so that was nice. I never got to utilize their bars or dining area but they looked hoppin’. I went for a concert and didn’t have time to enjoy those things. You need your keycard to use the elevators, get into the laundry room and your obviously your room. The main level is open to the public up until 0230 and if you’re out and about after that time, you need your card to enter the building. But all in all, I highly highly HIGHLY recommend Freehand!! Amazing pricing, multiple options and right next to Pizzaria UNO as it turns out. Safe Travels! 💜"

"Decently clean, everything was very near by which was very convenient. Bar was nice inside. "

"Staff was great and very helpful."

"Just an old outdated hotel you know what you’re getting water pressure was a little low. Paint was cracked."

"Great breakfast. Made to order omelets. Great location. Walkable to Bean and Navy Pier. The availability of complementary wine window wax too short."

"Asked Expedia for an early check-in and was told it would be after three like it was supposed to be. It was very cold in Chicago and all we wanted to do is get in a room and begin the day. They promised they would call when our room is available and never ever did. So we walked around in cold Chicago waiting for the call that never ever came. Got the room at 6:30 pm and went to sleep a couple hours later. The heater didn’t work and it was freezing in the broom although they did bring blankets up and a tiny space eater the size of a shoebox. It was definitely not worth what we paid. (A Premium price) and feel a partial refund would be in order."