Search Hotels Near Ma & Pa Dog Park, Bel Air

"My room was never cleaned. Asked for clean towels and new sheets and housekeeping told me to go down to the front desk. Front desk and management were no help to the matter either as they told me that I would receive what I needed, but nothing was delivered to my room. "

"This hotel was beautiful! Everything was clean, the staff were friendly and welcoming. We celebrated my husband's birthday in the area at Angie's Seafood restaurant which was about 10 minutes away and everything was PERFECT starting with the arrival at the hotel's valet parking attendant to the front desk representative, they entire time of our one night trip was AMAZING! We will definitely be returning back to Royal Sonesta and Angie's seafood restaurant. "

"Pool was down for the 2 days we stayed and the elevators also went down for a couple off hours and we had to walk down and up over 6 flights of stairs"

"Room was clean and in great condition. "

"N/A"

"Helpful, friendly staff; clean rooms"

"Front desk was professional and kind. Elevators were horrible. It seemed there were multiple families living at the hotel constantly walking around the lobby all day and night in pajamas and night hats. Not the image you want to see at a hotel that references itself as an Embassy! Try harder!"

"The room that me and my family stayed in was “ PERFECT”! I even left a “ Thank you” note and a tip. The pool area was ok. I do Have one complaint. The receptionist at the front desk, Asian women was very NONCHALANT, SNOBBY and ARROGANT! As we know that the rooms there are not cheap, so I would have loved to experience professionalism from the receptionist when checking in. Therefore, I WILL NOT be coming back to that hotel again!"

"It’s a very nice hotel wish the restaurant had better choices and better food "