2/10 Sangat Buruk
Caroline
14 Okt 2025
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
First, we entered the hotel and it smelled of sewage. When I got to the room, there was a lot of dust on the floor (see photo). The bed wasn't properly made, and there was feces stuck to the windowpane behind it. There were black hairs on the bed and a moldy sandwich in the minibar. I tidied up a few things to keep my husband from getting angry. He had to park the car somewhere inaccessible due to roadworks, and this was already frustrating. When he got home, he went to take a shower, and the water wouldn't drain, and the entire shower was about 4 cm deep under water. See video.
My husband then went to the reception to file a complaint, but he was told to contact you himself for a refund. You can imagine that our stay was no longer pleasant, even after being offered another room. We've had a hectic week and were looking for relaxation, and I hope you understand that we are very disappointed with the hotel's service and communication. This is unacceptable.
Caroline
Menginap 1 malam pada bulan Oktober 2025