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"Very friendly staff and the pool area is great"

"We liked everything about this hotel…except problems with breakfast during our entire stay.. For the three days that we were guests at this lovely hotel, we found that there was just not enough staff to manage keeping the tables clean, getting adequate food on the buffet table, refilling the platters, putting out sufficient mugs, etc. The two staff members who were working were polite with our requests, and very respectful, but they just couldn’t do it all on their own. This needs to be rectified for the hotel to be truly deserving of a 5-star rating. "

"One word that sums up Reids is ‘Classy’. From check in to check out the attention to detail is impressive. The facilities are top notch - we enjoyed the tennis courts and the salt water pool. The breakfast was delicious - and the daily ‘special’ adds to the experience. The room was very clean and comfortable too - what a view! Overall very very ‘Classy’. Loved it. "

"Everything was good. No complaints. "

"Beautiful spot. Really beautifully designed hotel tucked in a corner with lovely views out to the ocean. Amenities were all modern and top quality. The food was fine. Our room was very nice, but the comments about no privacy around the bathroom area are very true. The service was generally very good, with only a few odd exceptions. The spa was also lovely and we not enjoyed our services. Would definitely recommend staying here!"

"Very courteous staff "

"Right from our arrival the staff took care of us. Buffet closed at 10pm and we arrived at 945. They took us to the buffet and told us not to worry, our bags would be in our room. As the week went on we enjoyed the amenities of the hotel. Lots of great activities to do at the resort including local drink making, art, yoga, tai chi, meditation, exercise classes, tile decorating. Food was outstanding. Never been to a resort where the food was so good. Al a carte options were awesome. Buffet was incredible for breakfast lunch and supper Weather was so good. 19-22 degrees daily. The pools were cool but refreshing in the sun. Tours around the island were easy to book. And fun to do. We did jeep tours of the northwest and northeast part of the island 2 separate days. Pickup and drop off were at the hotel. Super simple. Super fun I would recommend dreams hotel and the island of Madeira to everyone who enjoys top notch food, kind people, and wonderful scenery. A hikers paradise as well. We will be coming back. Dreams hotel was so great."

"The hotel is awesome. Very modern and clean. Perfect buffet breakfast. 5*. "

"Great location and caring staff, with a few small improvements needed The location of the hotel is wonderful, and the island itself is absolutely beautiful. It would honestly be a shame to spend all your time just staying at the hotel — we explored the island, enjoyed the nature, watched the sunrises, and truly appreciated our time here. The reception staff were very kind and caring, which made our stay even more pleasant. Overall, we really enjoyed our experience. We especially appreciated the access to the sauna and the option to request a lunch box. Since we chose to wake up early to watch the sunrise and explore the island, we unfortunately never made it to breakfast (even though it was included in the price), so the lunch box option was very helpful for us. However, there are a few things that could be improved. There were no slippers in the room, which would have been a nice addition. Also, the lunch boxes were inconsistent: one morning it was prepared only for one person (even though there were two of us), the next day it was for two people, and on the third day again only for one. We were not sure why this happened. Another issue was the strong smell in the room upon arrival. It smelled heavily of chlorine, almost like a hospital. It made the first night quite uncomfortable. Perhaps adding some light room fragrance or sachets could help create a more welcoming atmosphere. Overall, we had a good stay and enjoyed our time on the island. With a few small improvemen"