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Reviews of The Inn at Cross Keys Station

2.5 out of 5
The Inn at Cross Keys Station
66 NW Cedar Street, Madras, OR

Reviews

9.2

Wonderful

Rating 10 - Excellent. 614 out of 955 reviews" "
Rating 8 - Good. 256 out of 955 reviews" "
Rating 6 - Okay. 52 out of 955 reviews" "
Rating 4 - Poor. 21 out of 955 reviews" "
Rating 2 - Terrible. 12 out of 955 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jadyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gfeat
Stayed 1 night in Mar 2024
Response from staff on 15 May 2024
Thank you!!

10/10 Excellent

Jadyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, comfortable rooms, great breakfast
Stayed 2 nights in May 2024
Response from Staff on 15 May 2024
Thank you for the nice comments!

10/10 Excellent

Annie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Clean, modern and comfortable!
Stayed 1 night in May 2024
Response from staff on 14 May 2024
Thank you for the nice comments and review!

10/10 Excellent

Nonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, great breakfast choices, right off the Hwy so very accessible.
Stayed 1 night in May 2024
Response from staff on 14 May 2024
Thank you for the kind review!! Hope to see you again soon

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from staff on 9 May 2024
Thank you for the review!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is amazing! Helpful, accomodating, kind and professional. Both the lady the evening i checked in and the gentleman the next morning were just amazing people and very professional. I would rather stay ther than in Bend soley because of the staff!
Stayed 1 night in Apr 2024
Response from staff on 30 Apr 2024
Thank you for the kind words and review! We truly appeciate you! We hope to see you back again soon!

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful.
Stayed 2 nights in Apr 2024
Response from stafff on 23 Apr 2024
Thank you for the kind words!

8/10 Good

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property friendly staff. Can hear hallway noise late at night and early morning
Stayed 2 nights in Apr 2024
Response from staff on 23 Apr 2024
Thank you for the review, unfortunate to hear about the noises, thanks for your input.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Hot women at the pool
Stayed 1 night in Apr 2024
Response from staff on 23 Apr 2024
Thank you for the review!

10/10 Excellent

Haley

Stayed 1 night in Apr 2024
Response from staff on 14 May 2024
Thank you!

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We very happy with check-in. The room was very comfortable, bed perfect. Breakfast was good, lots to choose from.
Stayed 1 night in Apr 2024
Response from staff on 18 Apr 2024
Thank you for the nice review and comments!

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from staff on 23 Apr 2024
Thank you!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from staff on 9 Apr 2024
Thank you for the review

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from staff on 2 Apr 2024
We appreciate your review

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, super clean.
Stayed 1 night in Mar 2024
Response from staff on 2 Apr 2024
Thank you for the nice comments!

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, quiet. Pool was clean! If not a touch cold.
Stayed 1 night in Mar 2024
Response from staff on 29 Mar 2024
Thank you for the feedback we are happy you enjoyed your stay!!!

6/10 Okay

William

Liked: Staff & service
We found the floor needing cleaned, it made our socks dirty. For a budget place, it’s okay…
Stayed 1 night in Mar 2024
Response from staff on 26 Mar 2024
Thank you for the feedback, we appreciate your feedback and hope to see you again.

8/10 Good

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from staff on 26 Mar 2024
Thank you!

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We come becuz of the lovely facility, comfy beds, swim pool, jacuzzi and breakfast. All fine, except: the pool is always too cold & the jacuzzi too hot. Staff in the reception area were too loud as we could hear them from our room. Otherwise, very quiet location.
Stayed 1 night in Mar 2024
Response from staff on 19 Mar 2024
Thank you for the review, i appreciate your feedback to help in making your stay a better one on your next visit.

6/10 Okay

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great view, nice pool.
Stayed 2 nights in Mar 2024
Response from staff on 19 Mar 2024
Thank you for the review!

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and comfortable. Only stayed one night but it was very nice.
Stayed 1 night in Mar 2024
Response from Staff on 19 Mar 2024
Thank you for the review!

6/10 Okay

Andrea

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from staff on 19 Mar 2024
Thank you for the review

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from staff on 12 Mar 2024
Thank you!

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay here at crosskeys , room was nice and clean and very quiet , the staff are so helpful and polite , the only grumble was the breakfast was very cold even though we ate breakfast at 8 ( it states breakfast served until 9) and it wasn’t refilled with fresh items , we would definitely stay here again though and would definitely recommend.
Stayed 1 night in Mar 2024
Response from staff on 12 Mar 2024
Thank you for the review! We hope you let our desk staff know about your concern! We do have breakfast til 9am everyday!

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately there was very little water pressure for the shower! And no ice to fill up the ice bucket. Fridge was never turned on so couldn’t keep anything cold. Otherwise it was very nice and staff exceptionally helpful.
Stayed 1 night in Mar 2024
Response from staff on 12 Mar 2024
Thank you for the review! We do have ice machines on all our levels, We appreciate your feedback. Please let us know at the desk with any questions or concerns!

6/10 Okay

Amy

Stayed 1 night in Mar 2024
Response from staff on 5 Mar 2024
Thank you for your review. We hope to see you again

10/10 Excellent

Wendy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautifully decorated, better than any hotel I've stayed in.
Stayed 2 nights in Feb 2024
Response from staff on 26 Feb 2024
Thank you for the awesome review!! We hope to see you back again soon!

8/10 Good

Tricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a grueling drive during a snow storm we were happy to find a nice inn to stay in. The room was clean and spacious and the staff was accommodating. The free breakfast however was terrible. Be sure to lower your expectations as far that goes.
Stayed 1 night in Feb 2024
Response from staff on 20 Feb 2024
Thank you for the feedback, unfortunately to hear about your bad breakfast experience. Our breakfast majority of the time our guest love.

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome Sauce Staff spot on Matey
Stayed 1 night in Feb 2024
Response from staff on 13 Feb 2024
Thank you !

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed for a fishing trip at Billy Chinook, staff was friendly and parking was awesome.
Stayed 1 night in Feb 2024
Response from staff on 13 Feb 2024
thank you for the feedback and review!

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice facility with a cohesive theme for decor and spacious rooms.
Stayed 2 nights in Feb 2024
Response from staff on 13 Feb 2024
Thank you for the nice comments!

10/10 Excellent

JOEL, coos bay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything
Stayed 1 night in Feb 2024
Response from staff on 13 Feb 2024
Thank you!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Pool was too cool & hot tub too warm. But both were usable. Our favorite place for a quick get away. You can always count on front desk staff to greet you, check in is fast, it’s nicely priced, whole motel is clean & VERY quiet, along with a great breakfast buffet! Beds are great & tub relaxing. Couldn’t ask for anything more……except the temps mentioned above.
Stayed 2 nights in Feb 2024
Response from staff on 13 Feb 2024
Thank you for the feedback and review! We normally keep our Hot tub at 104 degrees and our swimming pool at 84 degrees. These are our set temperatures.

10/10 Excellent

Jeni

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the stay, staff was very nice and respectful! Breakfast there was great, loved the eggs, potatoes and sausage! Room was very nice, bed was comfy, only thing I suggest is thicker blankets, I love big blankets, wasn't enough for me!! Thank you!!!
Stayed 1 night in Feb 2024
Response from staff on 6 Feb 2024
Thank you for the nice comments and review! Hope to see you come back to visit

10/10 Excellent

Sherri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from staff on 29 Jan 2024
Thank you

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from staff on 29 Jan 2024
Thank you!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from staff on 29 Jan 2024
Thank you!

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love staying at this facility - and often do so during my travels from California to Idaho. This time, there was a lot of frozen slush in parking lot - it was incredibly dangerous - I was afraid of falling and breaking a hip. The streets were clear in the town, but their parking lot was filled with ice. Second issue was that my window in the room did not lock. When I told the lady at the front desk, she was aware of this problem.
Stayed 1 night in Jan 2024
Response from staff on 29 Jan 2024
Thank you for the review. We unfortunately had our parking lot swept and guy doing it couldnt clear the ice. We will take a look at the window lock. We hope to see you back!

10/10 Excellent

chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Look forward to my trips there!
Stayed 1 night in Dec 2023
Response from staff on 29 Jan 2024
Thank you for the review!

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice for being in madras! Had an event at lake billy so wasn’t there during the day. But it was soooo nice coming back after a long day of riding and getting in the hot tub. Breakfast in the morning wasn’t too bad either. The automatic pancake maker was cool. Would definitely stay here again.
Stayed 2 nights in Jan 2024
Response from staff on 23 Jan 2024
Thank you for the kind reviews! We are happy you enjoyed your stay and hope to see you back again soon!!

10/10 Excellent

David, Johnson City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay in Madras
Stayed 5 nights in Jan 2024
Response from Front Desk Staff on 11 Jan 2024
We are delighted to hear that you enjoyed your stay and we look forward to seeing you again.Best regards,

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from staff on 9 Jan 2024
Thank you for the review!

10/10 Excellent

Michelle

Stayed 1 night in Jan 2024
Response from staff on 9 Jan 2024
Thank you for the nice review!

10/10 Excellent

brenda

Stayed 1 night in Jan 2024
Response from staff on 29 Jan 2024
Thank you for the review!

10/10 Excellent

jeanette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from staff on 9 Jan 2024
Thank you!

10/10 Excellent

Richard

Travelled with family
It is always great here! The property is so well maintained inside and out. The cleanliness is A . The staff are very friendly and helpful. It is quiet and tranquil. My wife and I stay here often and love it.
Stayed 1 night in Dec 2023
Response from staff on 9 Jan 2024
Thank you for the kind words and reviews!

10/10 Excellent

Codi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from staff on 9 Jan 2024
Thank you!

10/10 Excellent

Deb

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concert trip stay over
Nice and friendly customer service, beautiful hotel.. will stay again 👍
Stayed 1 night in Dec 2023
Response from staff on 9 Jan 2024
Thank you for the review!

8/10 Good

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service
The facilities are clean and well maintained. The staff is friendly. Of note, it was icy the two nights we stayed and the sidewalks and parking areas did not have de-icer put down, creating hazardous walking to/from your vehicle.
Stayed 2 nights in Dec 2023
Response from Staff on 9 Jan 2024
Thank you for the review. We are usually good about placing signage and putting de-icer on sidewalks.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean, well taken care of and the front desk staff was pleseant. I would stay there again, if I ever need a hotel in the area, in the future.
Stayed 1 night in Dec 2023
Response from staff on 27 Dec 2023
Thank you for the review and comments