Search Hotels Near Madrid Historic District, Cerrillos

"The pool and spa were closed and when I called to make sure they had a pool wasn’t told this. The room was not clean there was a die cockroach on the bathroom floor. The shampoo wouldn’t come out of the bottle. The toilet clogged up. When I called the front desk the lady told me “well do you want a plunger to plug the toilet” I told I guess i need the restroom when I’m here. I went down and she handed me a plunger in a bag. So I was going to have to fix it my self. I showed her the picture of the dead cockroach and told her if I had the money to somewhere else I would. She gave me another room and still wanted me to plug the toilet before I moved. I asked to talk to the manager but since it was 11pm one was not there. I asked the next morning and the kid working told me she left a note for the manager. I have to get new keys because I was locked out of my room the second day. I never heard from the manager and I asked 3 more time to talk to one. I was so upset with this hotel will never say there again. "

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"Room was spacious and clean. Breakfast was nice. Staff were very friendly and helpful. Would stay again. "

"Good value hotel, clean, free breakfast, nothing fancy but great for a quick night on a road trip."

"The staff was really nice! The hotel was quiet and peaceful. "

"Everything needs improved!"

"Really nice southwestern themed hotel in Sante Fe. Good for a night’s stopover. "

"Easy place to stay. Very friendly staff"

"Laundry facilities were not available but overall an excellent experience. "