Semua ulasan yang ditampilkan berasal dari pengalaman tamu yang nyata. Hanya traveler yang telah memesan penginapan dengan kami yang dapat mengirimkan ulasan. Kami memverifikasi ulasan sesuai dengan panduan kami dan memublikasikan semua ulasan, baik itu positif maupun negatif.Informasi selengkapnyaTerbuka di jendela baru
Penilaian 10 - Sangat Bagus. 779 dari 1002 ulasan" "
10 - Sangat Bagus
779
Penilaian 8 - Bagus. 171 dari 1002 ulasan" "
8 - Bagus
171
Penilaian 6 - Cukup Baik. 34 dari 1002 ulasan" "
6 - Cukup Baik
34
Penilaian 4 - Buruk. 11 dari 1002 ulasan" "
4 - Buruk
11
Penilaian 2 - Sangat Buruk. 7 dari 1002 ulasan" "
2 - Sangat Buruk
7
9,8/10
Kebersihan
9,6/10
Staf & layanan
9,2/10
Fasilitas
9,6/10
Kondisi & fasilitas properti
9,4/10
Ramah lingkungan
Ulasan
10/10 Sangat Bagus
Thomas
23 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Superb!
Thomas
Menginap 1 malam pada bulan Mei 2024
8/10 Bagus
Armida
Bepergian bersama keluarga
22 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Was very good experience stayed Barceló Emperatriz and was upgraded to a bigger room which is great gave us a free daily voucher choose beer or wine and water 10 minutes walk to Metro and shopping. Clean room daily very important for me. My cons is people speak a little bet of English having a hard time to communicate. All in all great stayed.
Armida
Menginap 5 malam pada bulan Mei 2024
10/10 Sangat Bagus
Carlos
Bepergian bersama teman
20 Mei 2024
Disukai: Kondisi & fasilitas properti
Muy buen Servín
Carlos
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Equipo Barceló Emperatriz pada tanggal 21 Mei 2024
Estimado Carlos,En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Barceló Emperatriz para su visita a Madrid y por recomendarnos a la comunidad viajera, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.Nos complace saber que la condición del hotel Barceló Emperatriz ha sido de su total agrado y que hemos alcanzado sus expectativas en cuanto a las instalaciones que orgullosamente mantenemos para el disfrute de nuestros huéspedes.Una vez más le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro.Reciba un cordial saludo.Equipo Barceló Emperatriz
8/10 Bagus
HUGO, STUART
Bepergian bersama keluarga
19 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice hotel, Great staff, breakfast was delicious and with many options, - Room was to small for 3 people , it’s ok for a couple.. valet parking is the only option
HUGO
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Equipo Barceló Emperatriz pada tanggal 21 Mei 2024
Dear Hugo,Thank you for your review.We regret that you were disappointed with the size of your room, however, we do have different room categories available which are all fully described online. For future occasions, we would like to propose personalized booking guidance to make sure you reserve the accommodation that best meets your needs and wishes.We are, nevertheless, happy that you had a pleasant stay with us.Our breakfast represents healthy eating habits that have become a better way to live and while travelling. We strive to provide guests with new experiences by introducing local, natural, organic, plant-based and seasonal products and are pleased it helped you start your day off right.We thank you for your kind comments on the service delivered which will be shared with the entire team. It is always a great source of motivation for our team to know that our guests appreciated their efforts and attention to detail.We hope to welcome you again in the future. Best regards,Equipo Barceló Emperatriz
10/10 Sangat Bagus
Luis, santo domingo
Bepergian bersama teman
14 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Comodo y accesible a los mejores lugares de la ciudad
Luis
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Equipo Barceló Emperatriz pada tanggal 15 Mei 2024
Estimado Luis,En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Barceló Emperatriz para su visita a Madrid y por recomendarnos a la comunidad viajera, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.Nos complace enormemente saber que la limpieza de la habitación cumplió con sus expectativas y que la condición del hotel fue de su agrado. Es gratificante para nosotros que el servicio recibido haya sido satisfactorio y que las comodidades en su habitación hayan contribuido a una experiencia placentera.Nuestro equipo se esfuerza día a día para ofrecer instalaciones y un servicio que estén a la altura de las expectativas de nuestros huéspedes, y comentarios como el suyo nos motivan a seguir mejorando.Una vez más le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro.Reciba un cordial saludo.Equipo Barceló Emperatriz
10/10 Sangat Bagus
Alberto
Bepergian bersama teman
14 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing
Alberto
Menginap 4 malam pada bulan April 2024
Tanggapan dari Equipo Barceló Emperatriz pada tanggal 15 Mei 2024
Dear Alberto, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo Barceló Emperatriz
10/10 Sangat Bagus
Parker
14 Mei 2024
Great all around!
Parker
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Equipo Barceló Emperatriz pada tanggal 15 Mei 2024
Dear Parker, Thank you very much for your kind feedback.We are pleased that you had an enjoyable stay with us.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo Barceló Emperatriz
10/10 Sangat Bagus
hector
Bepergian bersama keluarga
14 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excelente hotel con muy buenas instalaciones y la ubicación perfecta
hector
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Equipo Barceló Emperatriz pada tanggal 15 Mei 2024
Estimado Héctor,En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Barceló Emperatriz para su visita a Madrid y por recomendarnos a la comunidad viajera, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.Nos complace enormemente saber que la limpieza de nuestras habitaciones, el estado del hotel, la calidad del servicio y las comodidades de la habitación cumplieron con sus expectativas y contribuyeron a una experiencia satisfactoria.Esperamos que haya disfrutado de las vistas desde el Eugenie Bar y se haya sentido inspirado por el diseño único de nuestro hotel. Nuestro compromiso con la excelencia es lo que nos impulsa a crear momentos inolvidables para nuestros huéspedes.Una vez más le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro.Reciba un cordial saludo.Equipo Barceló Emperatriz
6/10 Cukup Baik
Chitra
Bepergian bersama teman
9 Mei 2024
Disukai: Kebersihan, staf & layanan
Airport is not very far
Chitra
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Equipo Barceló Emperatriz pada tanggal 13 Mei 2024
Dear Chitra,We appreciate that you took the time to share your experience with us.We always appreciate candid feedback from our guests as this will help us look for ways to improve our service. Please know that your comments have been duly noted, and we are glad that you had an overall pleasant stay.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Equipo Barceló Emperatriz
10/10 Sangat Bagus
Vanessa
7 Mei 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Vanessa
Menginap 2 malam pada bulan April 2024
10/10 Sangat Bagus
hector
Bepergian bersama teman
7 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Estupendo, de hecho repetiré allí en mi próxima estadía
hector
Menginap 6 malam pada bulan Mei 2024
Tanggapan dari Equipo Barceló Emperatriz pada tanggal 9 Mei 2024
Estimado Hector,En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Barceló Emperatriz para su visita a Madrid y por recomendarnos a la comunidad viajera, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.Nos complace haberle podido otorgar una grata experiencia en nuestro alojamiento y que nos haya dado por ello la máxima puntuación, es sin duda el mayor reconocimiento para nosotros.Por otro lado, agradecemos que destaque nuestro buen servicio y nos alegramos de saber que todo estuvo a su gusto.Una vez más le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro.Reciba un cordial saludo.Equipo Barceló Emperatriz
10/10 Sangat Bagus
Andres
Bepergian bersama teman
3 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Un buen hotel en un muy buen lugar y un desayuno muy rico.
Andres
Menginap 3 malam pada bulan April 2024
8/10 Bagus
??
2 Mei 2024
朝食のメニューとスタッフの対応が完璧でした。
??
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Equipo Barceló Emperatriz pada tanggal 4 Mei 2024
Dear Guest,Thank you for taking the time to review your stay.We are pleased that you had a pleasant stay with us and appreciated our high standards of service.Our breakfasts represent healthy eating habits that have become a better way to live and while travelling. We strive to provide guests with new experiences by introducing local, natural, organic, plant-based and seasonal products and are pleased to know this helped start your day off perfectly.We look forward to welcoming you back on a future occasion.Best wishes,Equipo Barceló Emperatriz
10/10 Sangat Bagus
Claus
1 Mei 2024
Claus
Menginap 2 malam pada bulan April 2024
10/10 Sangat Bagus
Lauren
Bepergian bersama keluarga
24 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The location was convenient to transportation, shopping and sites! Staff was very helpful!
Lauren
Menginap 3 malam pada bulan April 2024
Tanggapan dari Equipo Barceló Emperatriz pada tanggal 24 Apr 2024
Dear Lauren,Thank you for your positive feedback.It is truly rewarding to learn that our prime location added convenience to your visit, and that our staff's dedication contributed positively to your experience. Your commendation of the room's cleanliness, the hotel's condition, and the amenities we provide is much appreciated. We are proud to offer a high level of comfort and service that aligns with the Barceló Emperatriz standards.We look forward to welcoming you back on a future occasion.Best regards,Equipo Barceló Emperatriz
10/10 Sangat Bagus
Noura
Bepergian bersama teman
24 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very clean. Great staff. Bed is comfortable. The room is a bit dark though.
Noura
Menginap 4 malam pada bulan April 2024
Tanggapan dari Equipo Barceló Emperatriz pada tanggal 24 Apr 2024
Dear Noura,We appreciate that you took the time to share your experience with us.We are sorry that you found your room was a little dark for your personal taste. We wish that you had let us know during your visit; our team would have been more than happy to have looked into finding a comfortable room, We have rooms of different categories to suit your needsThorough cleaning is an absolute must for Barceló and we thank you for highlighting the high standards of our hotel; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Equipo Barceló Emperatriz
10/10 Sangat Bagus
MANYA, valencia
Bepergian dalam rombongan
23 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Simply amazing. Great clean elegant and safe. Very nice neighborhood.
Only one staff member sadly we had an attitude problem at the bar ( Christian ) super rude!! At a luxury hotel with full of friendly staff it was very sad to go through that experience.
MANYA
Menginap 7 malam pada bulan April 2024
Tanggapan dari Equipo Barceló Emperatriz pada tanggal 24 Apr 2024
Dear Manya,We appreciate that you took the time to share your experience with us.We regret to hear about your experience with a staff member at our bar and wish to convey our sincerest apologies. Please rest assured that we uphold the highest standards of hospitality and any deviation from this is taken very seriously. We value the well-being and satisfaction of our guests above all.We are delighted that you found our hotel to be clean, secure, and situated in a lovely neighborhood. It is heartwarming to know that the overall service you received was exemplary and that the condition of our rooms impressed you. Our team takes great pride in maintaining a welcoming and sophisticated environment that reflects the essence of Barceló Emperatriz.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Equipo Barceló Emperatriz
10/10 Sangat Bagus
Karla
Bepergian bersama teman
23 Apr 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Beautiful hotel and perfect location. Nice staff, comfortable beds and delicious breakfast. Would be back in other occasion.
Karla
Menginap 4 malam pada bulan April 2024
Tanggapan dari Equipo Barceló Emperatriz pada tanggal 30 Apr 2024
Dear Karla,Thank you for your positive feedback.We are thrilled to hear you enjoyed the prime location of our establishment and the comfort of our beds. Our staff is committed to providing exceptional service, and it's rewarding to know that their efforts have resonated with you. We're also pleased that the breakfast offered a delightful start to your day.Regarding the room amenities, we regret if they did not entirely meet your expectations; however, we are continually striving to provide a superior experience and value your feedback as it helps us to enhance our services.We look forward to welcoming you back on a future occasion.Best regards,Equipo Barceló Emperatriz
10/10 Sangat Bagus
Alejandro
Traveler bisnis
20 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Bien ubicada y buen servio y instalaciones
Alejandro
Menginap 1 malam pada bulan April 2024
Tanggapan dari Equipo Barceló Emperatriz pada tanggal 23 Apr 2024
Estimado Alejandro,En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Barceló Emperatriz para su visita a Madrid y por recomendarnos a la comunidad viajera, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.Nos complace saber que la ubicación del Barceló Emperatriz fue de su agrado y que nuestras instalaciones cumplieron con sus expectativas. Es un honor recibir comentarios positivos sobre la limpieza y la comodidad que ofrecen nuestras habitaciones, así como sobre el servicio que nuestro equipo se esfuerza por brindar día a día para asegurar una experiencia inolvidable a nuestros huéspedes.Una vez más le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro.Reciba un cordial saludo.Equipo Barceló Emperatriz
10/10 Sangat Bagus
MIGUEL ANGEL
18 Apr 2024
MIGUEL ANGEL
Menginap 1 malam pada bulan April 2024
10/10 Sangat Bagus
Randall, Carmel
Bepergian bersama teman
17 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
My husband and I stayed at this hotel in April. The hotel is located in the Barrio Castellana which is a couple miles north of the Prado Museum. We are walkers and didn’t mind walking everywhere. Taxis are stationed at the hotel curb so finding one is no problem. This is a very safe and upscale neighborhood. The breakfast is outstanding with a wide selection of hot and cold foods. I can’t stress enough how clean and up to date our room and the facilities were. The bed was the right firmness for us and there was a pillow menu if you need a different pillow. Our room was on the second floor over looking a small street. There was construction noise throughout the night which woke us up just a few times. Still, we enjoyed our stay there. The staff was very friendly and gracious.
Randall
Menginap 4 malam pada bulan April 2024
Tanggapan dari Equipo Barceló Emperatriz pada tanggal 19 Apr 2024
Dear Randall,Thank you for your review and for the time dedicated to sharing your experience at our hotelWe're glad that you had a pleasant stay and that it lived up to your expectations. It's great to know we were able to help start your day off on the right foot with the wide selection of fresh and tasty options on our breakfast buffet.We are also glad that you appreciated our high standards and the location.We are very sorry to hear that you experienced noise disturbance during your time with us. It is regrettable that you had not made us aware during your stay as we would have been more than happy to have found you a quieter room, once available. We are glad to know that you enjoyed the hotel so much and we hope to have the pleasure of offering you another even better stay.We hope to welcome you again in the future. Best regards,Equipo Barceló Emperatriz
8/10 Bagus
Danny, Miami
Bepergian bersama keluarga
15 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
.
Danny
Menginap 3 malam pada bulan April 2024
Tanggapan dari Equipo Barceló Emperatriz pada tanggal 16 Apr 2024
Dear Danny, Thank you so much for your kind feedback.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back for another memorable experience.Best wishes,
10/10 Sangat Bagus
Qurat-Ul-Ain
15 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Fantastic hotel - super clean, comfortable beds, great area. Would highly recommend!
Qurat-Ul-Ain
Menginap 2 malam pada bulan April 2024
Tanggapan dari Equipo Barceló Emperatriz pada tanggal 16 Apr 2024
Dear Guest,Thank you for taking the time to review your stay.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back on a future occasion.Best wishes,
10/10 Sangat Bagus
LUCA
Bepergian bersama teman
14 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Ottimo hotel per il nostro soggiorno a Madrid. La zona non è centralissima ma è ben collegata al centro con mezzi e taxi sempre disponibili davanti al hotel. Stanze spaziose, confortevoli e silenziose. l personale è gentile e premuroso. Ci torneremo.
LUCA
Menginap 2 malam pada bulan April 2024
Tanggapan dari Equipo Barceló Emperatriz pada tanggal 16 Apr 2024
Dear Luca,For taking the time to share your experience through this review.Thanks so much for letting us know that you enjoyed your stay with us. We are glad to hear that you enjoyed our convenient location and that you received such great service from our team.We look forward to welcoming you back. Best regards,
10/10 Sangat Bagus
Inan
12 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Top
Inan
Menginap 3 malam pada bulan April 2024
Tanggapan dari Equipo Barceló Emperatriz pada tanggal 16 Apr 2024
Dear Inan, Thank you so much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,
10/10 Sangat Bagus
Claus
12 Apr 2024
Claus
Menginap 4 malam pada bulan April 2024
10/10 Sangat Bagus
Natalie
8 Apr 2024
Natalie
Menginap 2 malam pada bulan April 2024
10/10 Sangat Bagus
Francisco, Rio Oro
Bepergian bersama keluarga dan anak
7 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent hotel. Lovely location. Great service. And the breakfast is probably one of the best ever. Highly recommended
Francisco
Menginap 2 malam pada bulan April 2024
Tanggapan dari Equipo Barceló Emperatriz pada tanggal 9 Apr 2024
Dear Francisco, Thank you very much for your kind feedback.We are delighted to hear that our strategic location in the heart of Madrid contributed positively to your stay. It is wonderful to know that you were able to start your day off right with our highly acclaimed breakfast and that the service provided by our team lived up to your expectations. Your appreciation for the cleanliness of our rooms and the condition of the hotel is very much valued, as is your acknowledgment of the room amenities designed to ensure the comfort and satisfaction of our guests.We look forward to welcoming you back for another memorable experience.Best regards,Equipo Barceló Emperatriz
10/10 Sangat Bagus
David
Bepergian bersama keluarga
6 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
everything was great. comfortable bed
David
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Equipo Barceló Emperatriz pada tanggal 9 Apr 2024
Dear David, Thank you very much for your kind feedback.It is a pleasure to read that you found the bed to be comfortable, ensuring a restful night's sleep. Your appreciation of the cleanliness of our rooms, the overall condition of our hotel, and the room amenities truly reflects the high standards we strive to maintain. We are also delighted that you were pleased with the service provided by our dedicated team.We look forward to welcoming you back for another memorable experience.Best regards,Equipo Barceló Emperatriz
10/10 Sangat Bagus
MAIDY
1 Apr 2024
MAIDY
Menginap 3 malam pada bulan Maret 2024
2/10 Sangat Buruk
Janeth
1 Apr 2024
Janeth
Menginap 5 malam pada bulan Maret 2024
10/10 Sangat Bagus
Seth, Austin
Bepergian bersama teman, Traveler bisnis
31 Mar 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice hotel with friendly staff in a fabulous neighborhood.
Seth
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Equipo Barceló Emperatriz pada tanggal 2 Apr 2024
Dear Seth, Thank you very much for your kind feedback.We are delighted that you found the room cleanliness to your satisfaction and that our dedicated staff contributed positively to your stay. While we are pleased with your overall positive feedback, we regret if any aspect of our hotel condition and room amenities did not meet your expectations. Please rest assured that we are committed to providing outstanding facilities and service at all times.We look forward to welcoming you back for another memorable experience.Best regards,Equipo Barceló Emperatriz
10/10 Sangat Bagus
Raul
31 Mar 2024
Raul
Menginap 1 malam pada bulan Maret 2024
10/10 Sangat Bagus
Alejandro
Bepergian dalam rombongan, Traveler bisnis
27 Mar 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Buena ubicación, amenidades y servicio
Alejandro
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Equipo Barceló Emperatriz pada tanggal 28 Mar 2024
Estimado Alejandro, Nos gustaría darle las gracias por su reciente visita al Barceló Emperatriz y por dedicar unos minutos a compartir sus sensaciones.Nos complace enormemente saber que la ubicación, las amenidades y el servicio ofrecidos cumplían con sus expectativas y contribuyeron a una estancia memorable. La satisfacción de nuestros huéspedes es nuestra mayor prioridad y comentarios como los suyos nos reafirman en nuestro compromiso de excelencia.Es un honor que haya valorado la limpieza de su habitación, así como las condiciones generales del hotel y las comodidades de la habitación. Nuestro equipo trabaja incansablemente para mantener los altos estándares que caracterizan al Barceló Emperatriz, y su reconocimiento a su esfuerzo es muy apreciado.En su próxima visita a Madrid , nos gustaría muchísimo que volviera a brindarnos su confianza. A la espera de poder darle de nuevo la bienvenida.Reciba un cordial saludo.Equipo Barceló Emperatriz
10/10 Sangat Bagus
norma
Bepergian bersama keluarga
26 Mar 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Ubicación
norma
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Equipo Barceló Emperatriz pada tanggal 27 Mar 2024
Dear Norma,Thank you for taking the time to write such a positive review of your recent visit to our hotel.We are delighted to hear that you found our establishment clean and were pleased with the level of service provided. Our team strives to maintain the highest standards of cleanliness and customer care, so your feedback is truly appreciated. We are thrilled that our location contributed positively to your stay, allowing you to enjoy the convenience and charm of Madrid's Salamanca neighbourhood. It is our hope that the proximity to iconic sites and the vibrant culture surrounding us enhanced your visit.We look forward to welcoming you back on a future occasion.Best regards,Equipo Barceló Emperatriz
4/10 Buruk
Alessandro
Bepergian bersama teman
24 Mar 2024
Disukai: Staf & layanan
El TV no funciona el Smart TV no dieron el upgrade
Alessandro
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Equipo Barceló Emperatriz pada tanggal 29 Mar 2024
Estimado Alessandro ,En primer lugar, queremos agradecer que nos haya dejado su opinión, la cual nos ayudará a entender cómo mejorar nuestro servicio.Lamentamos profundamente que la funcionalidad del televisor no haya cumplido con sus expectativas, esperamos que este incidente lo comunicara al departamento de recepción para que lo solventaran de inmediato.Por otro lado, con respecto al upgrade de la habitación, siempre intentamos asignar una habitación acorde a las necesidades de nuestros huéspedes, pero en momentos puntuales de máxima ocupación no podemos garantizar un upgrade a una habitación de categoría superior puesto que está sujeto a disponibilidad, de igual modo lamentamos en esta ocasión no haberlo podido realizar. Nos complace saber que el servicio recibido fue de su agrado y esperamos que esto haya contribuido positivamente a su experiencia en general. La limpieza y las comodidades de las habitaciones son aspectos que nos tomamos muy en serio y estamos comprometidos en mantener los altos estándares que caracterizan a nuestro hotel.Le agradecemos una vez más el tiempo dedicado en compartir su experiencia y esperamos tener la oportunidad de ofrecerle el mejor de nuestros servicios en futuras ocasiones.Reciba un cordial saludo,Equipo Barceló Emperatriz
10/10 Sangat Bagus
Veronica
Bepergian bersama teman
20 Mar 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing experience
Veronica
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Equipo Barceló Emperatriz pada tanggal 21 Mar 2024
Dear Veronica,Thank you for your positive feedback.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back on a future occasion.Best regards,Equipo Barceló Emperatriz
10/10 Sangat Bagus
karen
Bepergian dalam rombongan
19 Mar 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Habitaciones super confortables , muy buena ubicación y la atención es de 10
karen
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Equipo Barceló Emperatriz pada tanggal 20 Mar 2024
Apreciada Karen,En primer lugar, nos gustaría agradecerle los comentarios tan positivos que ha compartido acerca de su reciente visita a nuestro hotel Barceló Emperatriz, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.Nos alegra enormemente que haya encontrado nuestras habitaciones súper confortables y que la ubicación haya sido de su agrado. Es un honor recibir una valoración tan alta en atención.Ojalá pronto podamos nuevamente ofrecerle nuestros mejores servicios y atenciones. Un afectuoso saludo.Equipo Barceló Emperatriz
10/10 Sangat Bagus
Philippe
Bepergian bersama teman
17 Mar 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Modern facilities, great staff and super location in Salamanca.
Philippe
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Barceló Emperatriz Team pada tanggal 19 Mar 2024
Dear Philippe, Thank you very much for your kind feedback.We are delighted to hear that you appreciated our modern facilities, the professionalism of our staff, and our prime location in the Salamanca district. Your satisfaction with the cleanliness of your room, the condition of the hotel, the service provided, and the amenities offered is wonderful to learn, as we strive to create an exceptional stay for every guest.We look forward to welcoming you back for another memorable experience.Best wishes,Barceló Emperatriz Team
10/10 Sangat Bagus
Alejandro
Bepergian bersama teman, Traveler bisnis
14 Mar 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Bien localizado, siempre buen servicio
Alejandro
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Equipo Barceló Emperatriz pada tanggal 16 Mar 2024
Apreciado huésped, Nos gustaría darle las gracias por su reciente visita al Barceló Emperatriz y por dedicar unos minutos a compartir sus sensaciones.Nos complace enormemente saber que ha disfrutado de la limpieza de nuestras habitaciones, el estado general del hotel, la calidad del servicio y las comodidades de la habitación. Es gratificante que nuestros esfuerzos por ofrecer una estancia excepcional se vean reflejados en su satisfacción.En su próxima visita a Madrid , nos gustaría muchísimo que volviera a brindarnos su confianza. A la espera de poder darle de nuevo la bienvenida, reciba un cordial saludo. Equipo Barceló Emperatriz
10/10 Sangat Bagus
juan
Bepergian bersama keluarga
11 Mar 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
La gente es muy amable!!!
Y el hotel es precioso!!!
juan
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Equipo Barceló Emperatriz pada tanggal 12 Mar 2024
Estimado Jose Luis, Le agradecemos sinceramente que se haya tomado el tiempo para compartir su experiencia en nuestro hotel.Nos complace enormemente saber que ha encontrado nuestro equipo amable y que la belleza de nuestras instalaciones ha sido de su agrado.Nos esforzamos en ofrecer una experiencia inolvidable y comentarios como el suyo nos motivan a continuar trabajando con pasión.Esperamos tener el placer de recibirle nuevamente en su próxima visita,Equipo Barceló Emperatriz
10/10 Sangat Bagus
Ajay, Houston
Bepergian bersama keluarga
11 Mar 2024
Great property. Staff is very helpful. Got taxis for us. Check in was smooth. Area was central to all the areas.
Ajay
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Barceló Emperatriz Team pada tanggal 12 Mar 2024
Dear Ajay, Thank you very much for your kind feedback.We are delighted to hear that our staff provided helpful service and facilitated a smooth check-in for you. It's also great to know that our central location contributed positively to your stay, making it convenient for you to explore the surrounding areas.We look forward to welcoming you back for another memorable experience.Best wishes,Barceló Emperatriz Team
10/10 Sangat Bagus
Luc
7 Mar 2024
Luc
Menginap 4 malam pada bulan Maret 2024
10/10 Sangat Bagus
Matthew
7 Mar 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Matthew
Menginap 4 malam pada bulan Maret 2024
10/10 Sangat Bagus
Alberto, Miami
Bepergian bersama keluarga
3 Mar 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
My fifth stay and I'll be back.
Alberto
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Equipo Barceló Emperatriz pada tanggal 3 Mar 2024
Dear Alberto, Thank you very much for your kind feedback.It is rewarding to know that you had such a pleasant experience with us and that you found your room equipped with everything you needed.Moreover, thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo Barceló Emperatriz
10/10 Sangat Bagus
Ira, Braintree
Bepergian bersama keluarga
28 Feb 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great hotel with wonderful breakfast. I did ask for a free upgrade and was offered one at a cost. I thought as an Expedia gold member the free upgraded would be part of the deal. That said, everything at the hotel was great. Staff is super friendly and professional. A great experience overall!
Ira
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Equipo Barceló Emperatriz pada tanggal 29 Feb 2024
Dear Ira,Firstly, we would like to thank you for taking the time to share your experience with us through this review.We're pleased to know that the included breakfast, room cleanliness, hotel condition, service, and room amenities met your expectations and enhanced your stay. especially our varied breakfast, one of the most valued points of our hotel, as we try that all our guests enjoy and get energy at breakfast to face the day!On the other hand, we regret the misunderstanding regarding the room upgrade, we always try that our guests can enjoy the room that best suits their needs, although at times of maximum occupancy we can not guarantee to offer a room of a higher category than the one booked, in case of additional cost occurs in cases of not having availability of a room of a category above the one booked, as in your case if not already have a room far superior to the one booked then you would have to charge a supplement. We regret that on this occasion we did not have a superior room to offer you but we hope that you felt comfortable in the room you were allocated and we look forward to the opportunity to offer you a higher category room on your next stay.Once again we are happy to know that your stay with us has been very positive and you have wanted to share it through this medium, that the service has lived up to your expectations, as it is very important for us that our guests return home with a nice memory of the hotel.We will certainly pass on your kind words to all our staff, as this will continue to motivate us to provide exceptional service.We thank you again for your comments and hope to have the pleasure of providing you with exceptional service in the very near future.Best regards.Equipo Barceló Emperatriz
10/10 Sangat Bagus
Rafael
26 Feb 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Bien placé, très propre, bon petit déjeuner. personnel accueillant
David
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Equipo Barceló Emperatriz pada tanggal 20 Feb 2024
Dear David, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us. Our team will be delighted to hear that they made such a difference and we will be sure to pass on your comments.Thank you also for mentioning our prime location and tasty breakfast.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo Barceló Emperatriz
10/10 Sangat Bagus
Yamina
Bepergian bersama teman
16 Feb 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Perdais pour voyager
Yamina
Menginap 6 malam pada bulan Februari 2024
Tanggapan dari Equipo Barceló Emperatriz pada tanggal 20 Feb 2024
Dear Yamina,We appreciate that you took the time to share your experience with us.We are glad that your room met your expectations and we appreciate your recognition of our team's excellent service. Our team are on hand for anything you might need, please don't hesitate to let us know of any items you may require.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Equipo Barceló Emperatriz