Reception

Reviews of Ocean Drive Madrid

4 out of 5
Ocean Drive Madrid
Plaza de Isabel II, Madrid

Reviews

9.2

Wonderful

Rating 10 - Excellent. 220 out of 310 reviews" "
Rating 8 - Good. 65 out of 310 reviews" "
Rating 6 - Okay. 18 out of 310 reviews" "
Rating 4 - Poor. 2 out of 310 reviews" "
Rating 2 - Terrible. 5 out of 310 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 3 nights in May 2024
Response from María Ruiz - Front Desk on 24 May 2024
Dear Greg,Thank you for taking a moment for sharing your experience with us, we are thrilled to read that you had such a wonderful experience, it would be a pleasure to welcome you backk again in a near future.Best regards,

8/10 Good

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed a lovely stay at Ocean Drive Madrid. The hotel is nicely appointed and the bar & restaurant are great, including the food and cocktails. The location is great for walking, shopping & dining. The front desk staff are knowledgeable and helpful too. The only unfortunate thing was my room was across from the housekeeping room so I was woken up both mornings with noise from the room. They did offer to move me but I was leaving early the next day so did not decide to move. I definitely recommend this hotel.
Stayed 3 nights in May 2024
Response from Ricardo G - Front Desk on 19 May 2024
Dear Lee, Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay at Ocean Drive Madrid. It's wonderful to know that you found our hotel comfortable, and that you appreciated our great service, restaurant and beautiful rooms. We apologise the inconveniencies with the housekeeping room door. We hope to welcome you back again soon. Kind regards, Ricardo G - Front Desk

10/10 Excellent

Rana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can’t beat the location. We were to walk to all destinations. The staff were amazingly helpful and professional. Our room was small but the bathroom was designed to fit 2 easily especially because it had 2 vanities.
Stayed 3 nights in May 2024
Response from Javier Roldán - Front Desk on 17 May 2024
Dear Rana,Thank you so much for your kind feedback! We're delighted to hear that you enjoyed our prime location and found it convenient for your travels. It's wonderful to know that our staff made a positive impression with their helpfulness and professionalism.We're glad the bathroom design met your needs, especially with the two vanities. While your room was on the smaller side, we hope it was comfortable and met your expectations.We look forward to welcoming you back soon! Best regards, Javier Roldán - Front Desk

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can not recommend enough.
Stayed 3 nights in May 2024
Response from Paula Sánchez - Front Desk on 13 May 2024
Dear Jonathan,Thank you so much for your glowing recommendation! We truly appreciate your kind words and are thrilled to hear that you had such a positive experience with us. Our team works hard to ensure that every guest has a memorable and enjoyable stay, so it's incredibly rewarding to receive such positive feedback. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!Best regards

8/10 Good

Manjit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect. The room configuration was very odd….toilet in a separate closet (literally) but had no fan in there. The shower was in the open so the person staying in the room can see the other taking a shower. Don’t see this type of room configuration anywhere else other than in Spain. Otherwise the room very modern and comfortable. Staff weee very nice during the stay. I asked for a room with a better view which they had but charged extra money….given the price we were paying, I thought it was a bit much but otherwise everything was fine.
Stayed 2 nights in May 2024
Response from María Ruiz - Front Desk on 5 May 2024
Dear Manjit,Thank you for taking a moment for sharing your review with us, we are very happy to read that you have enjoyed our Hotel and its comfortable rooms. It would be a pleasure to welcome you back again in a future.Best regards,

8/10 Good

Matthias

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay right by the Opera house and the Palace. Friendly staff and nice clean rooms .
Stayed 2 nights in May 2024

10/10 Excellent

Carol

Stayed 3 nights in Apr 2024
Response from María Ruiz - Front Desk on 24 May 2024
Dear Carol,Thank you for your review, it would be a pleasure to welcome you back again in a near future.Best regards,

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and staff and ideally situated for many of the points of interest.
Stayed 4 nights in Apr 2024
Response from Paula Sánchez - Front Desk on 30 Apr 2024
Dear Peter,Thank you for sharing your experience with other guests,It is a pleassure to read that you enjoyed your stay with us, as well as our fantastic location, thank you for your nice words towards our staff,We hope to welcome you back in the near future,Best regards

8/10 Good

Sidney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is not at the property. Parking for a price is available. About 30 Eros overnight. There are plenty of good restaurants near by. The rooms were a reasonable size.
Stayed 4 nights in Apr 2024
Response from Bernadette Bagamaspad-Ocean Drive Madrid on 29 Apr 2024
Dear Ms. Sidney,Thank you for your feedback! We appreciate you sharing your experience. We apologize for any inconvenience regarding the parking situation, but we're glad to hear you found nearby options. It's great to know you enjoyed the reasonable room size and the proximity to good restaurants. We hope to welcome you back soon for another pleasant stay!Regards,Bernadette Bagamaspad-Ocean Drive Madrid

10/10 Excellent

Cameron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 7 nights in Apr 2024
Response from Paula Sánchez - Front Desk on 13 May 2024
Dear CameronThank you for your kind comment!We're glad to hear that you liked our property. We're constantly striving to provide a comfortable and enjoyable experience for all our guests. If there's anything specific you appreciated or any suggestions you have for improvement, we'd love to hear them. We hope to have the pleasure of hosting you again in the future!Best regards,

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I have to say I was pleasantly surprised when I arrived at this property. It was a last-minute switch from a previous hotel that did not have a pool to this hotel, which did have a pool it also had a terrace off my room which at the time I had no idea was as large as it was or that it stared directly at the most beautiful opera building on the square it was quite a pleasant surprise Room number 408 if you could book it get it because it’s the best room in the house! The restaurant affiliated with the hotel is also very good not only appealing, but the food is fantastic as well as the staff. One thing I definitely should mention is there was beer on tap in my room. I don’t know if that’s a normal thing for Spain or Madrid, but there was a beer tap in my room with cold beer so if you like beer that’s a plus at no extra charge.
Stayed 4 nights in Apr 2024
Response from Paula Sánchez - Front Desk on 25 Apr 2024
Dear Matthew,Thank you for sharing your experience with other guests, It is a pleassure to read that you had a great time at our hotel, thank you for your nice words towards our staff and our hotel facilities, all our rooms with terraces includes the beer craft so we hope you enjoyed during your stay at Ocean Drive Madrid,We hope to welcome you back in the near future so you can enjoy our sky bar and summer pool,Best regards,

10/10 Excellent

frances

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location !
Stayed 3 nights in Apr 2024
Response from María Flórez. Front Office Manager on 25 Apr 2024
Thank you for your review, we are looking forward to welcome you backKind regards,

10/10 Excellent

sanzinia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel is beautiful and super comfortable, great service, beautiful rooms, plaza in the front was a little noisy at night mind it if your a light sleeper
Stayed 1 night in Apr 2024
Response from Javier Roldán - Front Desk on 23 Apr 2024
Dear Sanzinia, Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay at Ocean Drive Madrid. It's wonderful to know that you found our hotel beautiful, comfortable, and that you appreciated our great service and beautiful rooms. We hope to welcome you back again soon. Kind regards, Javier Roldán - Front Desk

10/10 Excellent

frank

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from María Ruiz - Front Desk. on 20 Apr 2024
Dear Frank,Thank you for taking a moment for sharing your experience with us, it would be a pleasure to welcome you back again in a near future.Best regards,

10/10 Excellent

pedro, MIAMI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great entertainment around
Stayed 4 nights in Apr 2024
Response from Bernadette Bagamaspad-Front Desk on 19 Apr 2024
Dear Mr. Pedro,Thank you for the feedback! We're delighted to hear that you're enjoying the location and the entertainment options around.We hope to see you really soon.Regards,Bernadette Bagamaspad-Front Desk

8/10 Good

Diana

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a nice area. The receptionist is very helpful. They let us leave our luggage stored before and after our stay, which was helpful. The space for the toilet was small. The shower was spacious. The air conditioning did not work well. We were hot most of the night Spring and I can't imagine how hot it would be stay during summer time. The windows to the room didn't open up, so that didn't help with ventilation. But besides the AC not being great, everything else was really nice.
Stayed 2 nights in Apr 2024
Response from Paula Sánchez - Front Desk on 12 Apr 2024
Dear Diana, Thank you for sharing your experience with other guests, It is great to read that you enjoyed our fantastic stay, as well as, the service offered by our staff,We feel sorry about the air conditioning issue, our frontdesk staff is 24 hour available to assist you with anything you need about the room,We hope to welcome you back in the near future,Best regards,

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in excellent location for eating, bars, metro. Staff were super friendly and helpful. The hotel was really good overall, room was very comfortable. No complaints at all. The only thing we had a bit of an issue with was the room layout - not keen at all in having the bathroom integrated into the rest of the room. There was a separate toilet, but the shower was in the corner of the room, and the washbasin counter was across the middle of the room. Not sure if the room designer ever had to stay in a hotel before... Other than that, very good stay.
Stayed 7 nights in Mar 2024
Response from Paula Sánchez - Front Desk on 28 Mar 2024
Dear Shirley,Thank you for sharing your experience with other guests, It is a pleasure to read your nice words towards our staff and the hotel,We take note about your comments about the room design, We hope ro welcome you back in the near future,Best regards,

10/10 Excellent

Eric, Hopkins

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great shower, other than the door wasn't designed well so the bathroom floor got wet
Stayed 1 night in Mar 2024
Response from Ricardo - Front Desk on 27 Mar 2024
Dear Eric. Thank you for your review, we highly appreciate and take note of everything to improve. We are sorry about the inconveniences with the shower. We will be grateful to see you in your next trip to Madrid. Kind regards. Ricardo G - Front Desk Ocean Drive Madrid

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this stay last minute for our last night in Spain and were thoroughly impressed with the experience. Everything was perfect from check-in to the room to check out. The staff were helpful and polite and spoke perfect English. I wish we had stayed here for our first five days in Madrid. And will definitely stay again. We enjoyed a lovely lunch in the restaurant out in the garden. Staff were great! I can’t comment on breakfast as we did not have it. There is a beautiful rooftop deck which has great views of the opera house. And the view from our room was lovely! I was initially hesitant based on other reviews, and I’m glad I proceeded. I don’t understand things that people complain about. Yes the location was slightly noisy but the location is on a central square in a major European city. When traveling it’s always advisable to bring earplugs. The bed was extremely comfortable. People complaining about the pillows should maybe bring their own? The configuration was unique, but compared to other rooms we stayed in throughout Spain, it was clean, modern, and everything worked perfectly! Highly recommended!!
Stayed 1 night in Mar 2024
Response from Bernadette Bagamaspad - Ocean Drive Madrid on 21 Mar 2024
Dear Ms. Lori,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had such a wonderful last-minute stay with us in Madrid.It's fantastic to know that you found everything from check-in to the room and check-out to be perfect. Our team strives to provide excellent service, and it's rewarding to hear that their efforts were appreciated. Your recommendation means the world to us, and we look forward to welcoming you back on your future visits to Madrid! If there's anything else we can assist you with, please don't hesitate to let us know. Best regards,Bernadette Bagamaspad - Ocean Drive Madrid

10/10 Excellent

Harold

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Olga Pascari-Front Desk on 22 Feb 2024
Dear Mr. Harold,Thank you for taking time and share your experience at Ocean Drive Madrid.It is great to see that you had a great stay at our hotel.We hope to welcome you back in your next trip to the city.Kind regards,Olga Pascari-Front Desk.

10/10 Excellent

Isabella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be coming back!!!
Stayed 3 nights in Feb 2024
Response from Paula Sánchez - Front Desk on 19 Feb 2024
Dear Isabella, Thank you for your review,It is a pleassure to read that you enjoyed your stay with us, as well as our facilities,We hope to welcome you back in the near future,

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Este hotel está nítido. Es prácticamente nuevo y contemporáneo. Nos encantó que tiene un buen restaurante en el lobby. El servicio fue bien ameno y atento. Me volvería a hospedar ahí sin dudas.
Stayed 2 nights in Feb 2024
Response from Javier Roldán - Front Desk on 13 Feb 2024
Estimada Laura,Muchas gracias por tomarse un momento en compartir su experiencia con nosotros. Nos llena de alegría leer sus amables palabras sobre su experiencia en nuestro hotel. Nos esforzamos constantemente por ofrecer un ambiente nítido y contemporáneo que cumpla con las expectativas de nuestros distinguidos huéspedes, y nos complace saber que hemos logrado transmitir esa sensación durante su estancia.Es un verdadero placer saber que disfrutó de nuestra oferta gastronómica en el restaurante y que nuestro equipo pudo brindarle un servicio ameno y atento. Su satisfacción es nuestra mayor recompensa, y nos motiva a seguir esforzándonos para ofrecer experiencias memorables a todos nuestros huéspedes.Esperamos con entusiasmo darle la bienvenida nuevamente en un futuro próximo y continuar siendo su elección de hospedaje. No dude en contactarnos si necesita alguna atención adicional durante su próxima visita.Atentamente, Javier Roldán - Front Desk

8/10 Good

Rhys

Liked: Cleanliness, staff & service
The hotel was great overall, just a few issues that knocked it down a point or two. The hot water got turned off for an afternoon with no notice, and the rooftop bar (probably the main reason for staying there, really) was closed for renovations, which wasn't mentioned when booking. The location was amazing though, walkable to everything, and the staff were fantastic. Once the roof is open again, would definitely recommend it.
Stayed 3 nights in Feb 2024
Response from María Flórez. Front Office Manager on 13 Feb 2024
Thank you for your positive review despite the inconveniences during your stay.We regret that our sky bar was closed during your visit due to maintenance and improvement works, and sincerly hope you give us another opportunity your next trip to Madrid, and you can enjoy our roof terrace and have a great experience with us

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always Something Out of Service
Ive stayed here well over 30 nights in the last year and a half. Overall it is a nice hotel with an excellent location. However, Im starting to lose interest because it seems there is always something that needs to be fixed. The last 3 visits included lobby bathrooms without water, rooftop bar out of service, lights in the room turning on by themself in the middle of the night. So the maintenance of the himotel is slipping. And frustratingly, they spray huge amounts of scented spray at the elevators on wvery floor. You can see a smokey mist of chemicals always floating in the lights above your head and the smell is too strong. Besides...no one wants to breath chemicals. Get rid of that. Th staff is always very kind and should be commended. The sommelier Julio is absolutely fantastic. There is a little inconsistency with the service from bartenders - some dont pay attention and are a bit slow. It's a good place to stay but because I stay so often I'm noticing the details of what is failing. All fixable things.
Stayed 2 nights in Feb 2024
Response from María Flórez. Front Office Manager on 8 Feb 2024
Dear Robert, Thank you for your review, highly appreciate your words. We are so sorry to know you are dissapointed with your last stays with us due to the maintenance issues. Please let me confirm you all of them have been resolved already. Regarding the smell, it is an exclusive scent for Ocean Drive, we are sorry it is unpleasant for you. We are very grateful for your words about our staff, and also take well note about the bartenders service. We sincerly hope you visit us again soon and get all your interest back, Thank you and kind regards,

10/10 Excellent

Fiston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to many sites, food and shopping. Subway station is out front as well. Property is clean and well decorated. Staff is friendly.
Stayed 2 nights in Jan 2024
Response from Bernadette Bagamaspad - Ocean Drive Madrid on 25 Jan 2024
Dear Mr. Fiston,Thank you for sharing your positive experience! It's great to hear that our property's location, cleanliness, and friendly staff contributed to a pleasant stay for you. We strive to provide a comfortable and enjoyable environment for our guests. We appreciate your feedback and hope to welcome you back in the future!Bernadette Bagamaspad - Ocean Drive Madrid

10/10 Excellent

Ignacio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free parking
Stayed 3 nights in Jan 2024
Response from María Ruiz - Front Desk. on 23 Jan 2024
Dear Mr. Ignacio,Thank you for taking a moment for sharing your experience with us, we are glad that we have enjoyed our free parking including with the perks of your membership, it would be a pleasure to welcome you again back again in a near future.Best regards,

10/10 Excellent

KARSTEN

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 3 nights in Dec 2023
Response from Bernadette Bagamaspad-Front Desk on 15 Jan 2024
Dear Mr. Karsten,Thank you very much for your feedback about your stay in Ocean Drive Madrid. We were glad to know that you enjoyed your stay with us since its our aim to make you feel at your home.Best regards,Bernadette Bagamaspad-Front Desk

10/10 Excellent

Eva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from María Ruiz - Departamento de Recepción. on 13 Jan 2024
Estimada Eva, Muchas gracias por tomarse un momento en compartir su experiencia con nosotros, estaremos encantados de volver a darle la bienvenida pronto,Un saludo.

10/10 Excellent

JUAN A. JIMENEZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from María Ruiz - Departamento de Recepción. on 13 Jan 2024
Estimado Juan A. Jimenez,Muchas gracias por tomarse un momento en compartir su experiencia con nosotros, estaremos encantados de volver a darle la bienvenida pronto,Un saludo,

8/10 Good

Vicente

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Bernadette Bagamaspad-Ocean Drive Madrid on 9 Jan 2024
Estimado Sr Vicente,Muchas gracias por su puntuación acerca de su estancia con nosotros. Nos alegra saber que ha estado a gusto con nosotros ya que es nuestro primordial objetivo.Esperamos poder verle en un futuro próximo.Saludos cordiales,Bernadette Bagamaspad-Ocean Drive Madrid

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the middle of the city
Hotel is in a great location and has a lovely restaurant the rooms are modern and well organised but slightly smaller than I might expect for the price. Staff are very friendly and helpful. The floors in the room get very dirty very easily the cleaners are good but almost as soon as you walk on it it picks up dirt.
Stayed 1 night in Jan 2024
Response from Bernadette Bagamaspad - Ocean Drive Madrid. on 9 Jan 2024
Dear guest,Thank you for sharing your experience in Ocean Drive Madrid. It is a pleassure to read that you like the location and the restaurant and that you highlight the work of the staff. We will take note about the aspects of the room for the future. We hope you choose us in your next trip to Madrid.Best regards.

10/10 Excellent

Charlie

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Bernadette Bagamaspad - Ocean Drive Madrid on 15 Dec 2023
Dear Mr. Charlie,Thank you very much for your feedback about your stay in Ocean Drive Madrid. We will thrilled to know that you enjoyed your stay with us. We do hope to welcome you in the near future.Regards,Bernadette Bagamaspad-Front Desk

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Want to come back asap
Love, love this hotel! This is my 3rd time this year. Fantastic ambiance, amazing service and can’t beat the location. Breakfast is great as well.
Stayed 1 night in Dec 2023
Response from Olga Pascari-Front Desk. on 5 Dec 2023
Dear Mr. Ivan,Thank you for taking time and share your experience at Ocean Drive Madrid.It is great to read that our hotel exceeded your expectations.We hope to welcome you back all times you will visit the city.Kind regards,Olga Pascari-Front Desk.

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is centrally located, 15min by car to most places or walk which is what we did mostly. The walking allows for more eating 😋. The room with a terrace is the best.
Stayed 4 nights in Nov 2023
Response from Javier Roldán - Front Desk on 29 Nov 2023
Dear Mr. George, Thank you for taking the time to share your experience at Ocean Drive Madrid. It is great to read that you enjoyed its fantastic location as well as your room with terrace. .We hope to welcome you back all times you will visit the city. Kind regards,Javier Roldán - Front Desk

10/10 Excellent

Tomasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice stay in Madrid.
excellent location. well maintained hotel in the city center. Clean & elegant. Worth of price. Will stay here again with pleasure. Room facilities: Sex toy kit set next to peanuts and tea made my day:D
Stayed 2 nights in Nov 2023
Response from Javier Roldán - Front Desk on 29 Nov 2023
Dear Mr. Tomasz, Thank you for sharing your experience with other guests, It is a pleassure to read that you enjoyed our fantastic location, as well as the rooms facilities, We hope to welcome you back in the near future, Kind regards, Javier Roldán - Front Desk.

10/10 Excellent

Santiago

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend it!
Everything was excellent.
Stayed 5 nights in Nov 2023
Response from María Ruiz - Front Desk. on 14 Nov 2023
Dear Santiago,Thank you for taking your time to share your experience in Ocean Drive Madrid.We are happy to read that everything was that good in your stay with us, we hope to see you in a near future.Best regards,

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location and SO comfortable!
Loved it! We had a great stay! Walk to Mimi’s for breakfast if you have time! It’s delish. The rooftop has a great few- with slightly pricey drinks, but they were good!
Stayed 2 nights in Nov 2023
Response from Bernadette Bagamaspad-Ocean Drive Madrid on 8 Nov 2023
Dear Ms. Nicole,We sincerely appreciate your valuable review regarding your stay at Hotel Ocean Drive Madrid. We are delighted to hear that you enjoyed our excellent location We are also pleased to know that you found our rooptop a good one to have a drink.Your satisfaction is our top priority, and feedback like yours motivates us to continue providing quality service. We appreciate you sharing your experience and would be delighted to welcome you back in the future.Best regards,Bernadette Bagamaspad-Ocean Drive Madrid

8/10 Good

Mr Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and comfy rooms
Central location at Opera and easy walking distance to many areas of interest. Plenty of food options nearby. Room was comfortable and modern; only drawback was that it was not possible to turn on the bathroom lights without the light also flooding the bedroom. Friendly staff.
Stayed 3 nights in Oct 2023
Response from Paula Sánchez - Front Desk on 6 Nov 2023
Dear Dennis,Thank you for sharing your experience with other guests,It is a pleassure to read that you enjoyed the experience, as well as the room facilities and our fantastic location,We take note about your feedback to improve towards the future,We remain at your entire disposal,Best regards

10/10 Excellent

Daisy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is perfectly situated. The staff was friendly. The breakfast was included.
Stayed 2 nights in Nov 2023
Response from María Ruiz - Front Desk. on 3 Nov 2023
Dear Mrs. Daisy,Thank you for taking a moment for sharing your feedback, we are very happy to read your kind words.It would be a pleasure to welcome you back again in a near future.Best regards,

8/10 Good

CESAR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice personnel
Stayed 1 night in Oct 2023
Response from Paula Sánchez - Front Desk on 2 Nov 2023
Dear Cesar,Thank you for sharing your experience with other guests,It is a pleassure to read that you enjoyed your stay with us, as well as our privilaged location,We hope to welcome you back in the near future,Best regards,

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from María Ruiz - Front Desk on 30 Oct 2023
Dear Mr. Mark,Thank you for taking a moment for sharing your feedback with us, it would be a pleasure to welcome you back in a future.Best regards,

10/10 Excellent

Julian, Medellin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Rooms are very comfortable and clean. There is a metro station in front of the hotel door. 5 min walk to Sol or 3 min walk to Callao and Gran Via. I definitely will stay in this hotel next visits to Madrid.
Stayed 3 nights in Oct 2023
Response from Olga Pascari-Front Desk. on 30 Oct 2023
Dear Mr. Julian,Thank you for taking time and share your experience at Ocean Drive Madrid.It is great to read that you liked the fantastic location of the hotel as well as our rooms.It will be a pleasure to welcome you back in your next trip to the city.Kind regards,Olga Pascari-Front Desk.

10/10 Excellent

CLAIRE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very convenient. Short walking distance to metro station and tourist spots. Safe and clean
Stayed 2 nights in Oct 2023
Response from Ricardo - Front Desk on 29 Oct 2023
Dear Ms. Claire,Thank you for taking time and share your experience at Ocean Drive Madrid.It is great to read that you enjoyed the fantastic location of the hotel as well as our facilities.We hope to welcome you back in your next trip to the city.Kind regards,Ricardo G-Front Desk.

10/10 Excellent

Sara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, perfect position, avoid restaurant if
Great situation for walking to all the top tourist places yet still within authentic Spain. Double terrace was great and cleaners kept a high and thorough standard Only complaint was the restaurant-very expensive-2 prawns 50€!!!Better tapas meals nearby so glad we only ate once. Didn’t buy breakfast!
Stayed 4 nights in Oct 2023
Response from Ricardo - Front Desk on 29 Oct 2023
Dear Mrs. Sara, Thank you for taking time and share your experience at Ocean Drive Madrid.It is great to read that you enjoyed the fantastic location, and also our terrace, cleaning, and all the rest of the hotel. We take note about your comments of the restaurant for future improvements.We hope to welcome you back in your next trip to the city! Kind regards,Ricardo G-Front Desk.

10/10 Excellent

Measha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just amazing
Stayed 3 nights in Oct 2023
Response from Paula Sánchez - Front Desk on 28 Oct 2023
Dear Measha.Thank you for sharing your experience with other guests, it is a pleassure to read that you enjoyed your stay with us as well as our fantastic location,We hope to welcome you back in the near future,Best regards.

8/10 Good

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Bernadette Bagamaspad - Ocean Drive Madrid on 27 Oct 2023
Dear Tamara,We sincerely appreciate your valuable review regarding your stay at Hotel Ocean Drive Madrid. We appreciate you sharing your experience and would be delighted to welcome you back in the future.Best regards,Bernadette Bagamaspad - Ocean Drive Madrid

6/10 Okay

Mirka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great, but the bathroom area was very small and there was very little storage space for our things in the room. It was very hard to sleep because there was so much noise from the streets outside.
Stayed 1 night in Oct 2023
Response from Bernadette Bagamaspad-Ocean Drive Madrid on 21 Oct 2023
Dear Mirka,First of all thank you very much for taking your time giving us your feedback about your stay with us. While it's great to hear that you liked the location. We take guest feedback seriously, and I will share your comments with our management team to see how we can improve these aspects for the future. We'll explore ways to mitigate this issue to ensure a more comfortable stay for our guests Thank you for taking the time to share your thoughts with us.Regards,Bernadette Bagamaspad-Ocean Drive Madrid

10/10 Excellent

Aracely

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the hotel, location was perfect and the bar was very good too
Stayed 1 night in Oct 2023
Response from Bernadette Bagamaspad-Front Desk on 19 Oct 2023
Dear Mrs. Aracely,Thank you for taking time and share your experience at Ocean Drive Madrid.It is great to read that you enjoyed the fantastic location of the hotel and also for mentioning the bar.It will be a pleasure to welcome you back in your next trip to the city.Kind regards,Bernadette Bagamaspad-Front Desk

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location in Madrid. Nothing not to like.
Stayed 3 nights in Oct 2023
Response from Paula Sánchez - Front Desk on 17 Oct 2023
Dear Timothy, Thank you for sharing your experience with other guests, It is a pleassure to read that you have a great stay with us,We hope to welcome you back in the near future,

10/10 Excellent

terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the location.
Loved the location. Very comfortable beds.
Stayed 2 nights in Oct 2023
Response from Olga Pascari-Front Desk. on 18 Oct 2023
Dear Mrs. Terri,Thank you for taking time and share your experience at Ocean Drive Madrid.It is great to read that you enjoyed the fantastic location of the hotel as well as its comfortable beds.It will be a pleasure to welcome you back in your next trip to the city.Kind regards,Olga Pascari-Front Desk.